Araştırma Makalesi

The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention

Cilt: 22 Sayı: 2 27 Haziran 2022
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The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention

Öz

This study aims to analyze the effect of product reviews shared by consumers in text-, image- and video-based formats on e-commerce websites on online purchasing intention. To this end, selected scale items were adapted and three different online surveys were designed for text- (Study-1), image- (Study-2), and video (Study-3)-based product review presentation formats. The research data (Study-1:207, Study-2:209, and Study-3:211) are collected from different participants through these three online surveys. The results of the regression analysis indicate that text-, image- and video-based product review presentation formats; and perceived review helpfulness, perceived review credibility, and positive perceived product understanding caused by these three product review presentation formats positively affect the online purchase intention. However, video-based product review presentation and positive perceived product understanding, perceived review credibility, and perceived review helpfulness caused by this format affect the online purchase intention more positively. The study provided implications and future research directions.

Anahtar Kelimeler

Kaynakça

  1. Appiah, O. (2006). Rich media, poor media: The impact of audio/video vs. text/picture testimonial ads on browsers' evaluations of commercial web sites and online products. Journal of Current Issues & Research in Advertising, 28(1), 73-86. doi: 10.1080/10641734.2006.10505192
  2. Bagozzi, R. P., Yi, Y. and Phillips, L. W. (1991). Assessing construct validity in organizational research. Administrative Science Quarterly, 6(3), 421-458. doi: 10.2307/2393203
  3. Blanco, C. F., Sarasa, R. G. and Sanclemente, C. O. (2010). Effects of visual and textual information in online product presentations: looking for the best combination in website design. European Journal of Information Systems, 19(6), 668-686. doi: 10.1057/ejis.2010.42
  4. Chau, P. Y., Au, G. and Tam, K. Y. (2000). Impact of information presentation modes on online shopping: an empirical evaluation of a broadband interactive shopping service. Journal of Organizational Computing and Electronic Commerce, 10(1), 1-20. Retrieved from: core.ac.uk/reader/37882830
  5. Chua, A. Y. and Banerjee, S. (2014). Developing a theory of diagnosticity for online reviews. In Proceedings of the International Multiconference of Engineers and Computer Scientists, 1, 477-482. Retrieved from: http://www.iaeng.org/publication/IMECS2014/IMECS2014_pp477-482.pdf
  6. Chua, A. Y. and Banerjee, S. (2016). Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality. Computers in Human Behavior, 54, 547-554. doi: 10.1016/j.chb.2015.08.057
  7. Çelik, Z. and Kabak, A. (2020). Online ürün incelemelerinde inceleme sunum formatlarının satın alma niyeti üzerindeki etkisine yönelik uygulamalı bir araştırma. 1st International Palandöken Scientific Research Congress, Erzurum, Türkiye, 24-25 Kasım, 278-290. Retrieved from: https://b3b7dd1a-d8cb-4579-8cfc-f21897e0f1ee.filesusr.com/ugd/6dc816_037a059ce011477d9a37093c7064f258.pdf
  8. Daft, R. L. and Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5), 554-571. doi: 10.1287/mnsc.32.5.554

Ayrıntılar

Birincil Dil

Türkçe

Konular

-

Bölüm

Araştırma Makalesi

Yazarlar

Aykut Kabak Bu kişi benim
Türkiye

Aypar Uslu Bu kişi benim
Türkiye

Yayımlanma Tarihi

27 Haziran 2022

Gönderilme Tarihi

9 Aralık 2021

Kabul Tarihi

5 Nisan 2022

Yayımlandığı Sayı

Yıl 2022 Cilt: 22 Sayı: 2

Kaynak Göster

APA
Çelik, Z., Kabak, A., & Uslu, A. (2022). The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 22(2), 489-516. https://doi.org/10.18037/ausbd.1136341
AMA
1.Çelik Z, Kabak A, Uslu A. The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention. AÜSBD. 2022;22(2):489-516. doi:10.18037/ausbd.1136341
Chicago
Çelik, Zübeyir, Aykut Kabak, ve Aypar Uslu. 2022. “The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention”. Anadolu Üniversitesi Sosyal Bilimler Dergisi 22 (2): 489-516. https://doi.org/10.18037/ausbd.1136341.
EndNote
Çelik Z, Kabak A, Uslu A (01 Haziran 2022) The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention. Anadolu Üniversitesi Sosyal Bilimler Dergisi 22 2 489–516.
IEEE
[1]Z. Çelik, A. Kabak, ve A. Uslu, “The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention”, AÜSBD, c. 22, sy 2, ss. 489–516, Haz. 2022, doi: 10.18037/ausbd.1136341.
ISNAD
Çelik, Zübeyir - Kabak, Aykut - Uslu, Aypar. “The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention”. Anadolu Üniversitesi Sosyal Bilimler Dergisi 22/2 (01 Haziran 2022): 489-516. https://doi.org/10.18037/ausbd.1136341.
JAMA
1.Çelik Z, Kabak A, Uslu A. The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention. AÜSBD. 2022;22:489–516.
MLA
Çelik, Zübeyir, vd. “The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention”. Anadolu Üniversitesi Sosyal Bilimler Dergisi, c. 22, sy 2, Haziran 2022, ss. 489-16, doi:10.18037/ausbd.1136341.
Vancouver
1.Zübeyir Çelik, Aykut Kabak, Aypar Uslu. The Effect of Text, Image and Video-Based Product Review Presentation Formats on Online Purchasing Intention. AÜSBD. 01 Haziran 2022;22(2):489-516. doi:10.18037/ausbd.1136341

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