İŞLETMELERDE DUYGUSAL ZEKANIN ROLÜ, ÖNEMİ VE POTANSİYELİ: UYGULAMALAR VE ÖRNEKLER

Yıl 2021, , 21 - 46, 31.12.2021

Erdoğan Koç

https://doi.org/10.38120/banusad.1004658

Öz

Bu kavramsal çalışmanın duygusal zekanın iş hayatında uygulanması konusunda yapılan çalışma sonuçları ve örnekleri bir araya getirerek araştırmacı ve uygulayıcılar için bütünsel bir başvuru eseri sunmaktır. Çalışmada temel hizmet sektörünün artan ülkelerin Gayrı Safi Milli Hasılaları içinde artan önemiyle birlikte duygusal zekanın işletmelerle olan ilişkisini ve bu hizmet sektöründe verimlilik ve etkinliğin artırılmasında duygusal zekanın rolü ve potansiyelini tartışmaktadır. Bu tartışmaların ışığında uygulayıcılara duygusal zekanın işletmelerde kullanılması ile ilgili tavsiyelerde bulunulmaktadır.

Anahtar Kelimeler

Duygusal Zekâ, İşletmeler, Hizmet Sektörü, Hizmet İşletmeleri, Verimlilik, Etkinlik

Destekleyen Kurum

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Proje Numarası

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Teşekkür

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Kaynakça

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