Konaklama Sektöründe Robotik Teknolojilerin Kullanımına Yönelik Bakış Açısı: Batman Örneği

Öz

Bu araştırma, Batman ilindeki konaklama sektöründe çalışanların robotik teknolojilere yönelik bakış açılarını ortaya koymayı amaçlamaktadır. Nitelikli iş gücü, hizmet kalitesi ve müşteri memnuniyeti açısından önemli bir yer tutan konaklama sektöründe, teknolojik gelişmelerin özellikle robotik sistemlerin entegrasyonu ile nasıl değerlendirildiği araştırılmıştır. Araştırmada anket tekniği kullanılarak 124 otel çalışanın görüşlerine başvurulmuş ve elde edilen verilerde frekans ve yüzdelik değerlendirmeler yapılmıştır. Araştırma sonuçları, katılımcıların büyük bir bölümünün robotik teknolojilere karşı kararsız, temkinli ya da yeterince bilgi sahibi olmadığını göstermektedir. Özellikle teknolojinin iş gücü üzerindeki etkisi, hizmet kalitesine katkısı, maliyet boyutu ve rekabet gücü gibi unsurlar konusunda çalışanlar arasında belirgin görüş ayrılıkları bulunmaktadır. Robotik teknolojilere güven duyanların oranı düşük olup, memnuniyet ve kullanım istekliliği sınırlı düzeydedir.

Anahtar Kelimeler

• Robotik teknolojiler
• Konaklama sektörü
• Otel çalışanları
• Çalışan algısı
• Teknoloji kabulü

A Perspective On The Use Of Robotic Technologies In The Hospitality Sector: The Batman Example

Öz

This study aims to reveal the perspectives of employees working in the hospitality sector in the province of Batman toward robotic technologies. In the hospitality sector, which holds a significant position in terms of qualified workforce, service quality, and customer satisfaction, the study examines how technological developments—particularly the integration of robotic systems—are perceived. In the research, data were collected through a questionnaire administered to 124 hotel employees, and frequency and percentage analyses were conducted on the obtained data. The results indicate that a large proportion of the participants are indecisive, cautious, or insufficiently informed about robotic technologies. In particular, there are noticeable differences of opinion among employees regarding issues such as the impact of technology on the workforce, its contribution to service quality, cost considerations, and competitive advantage. The proportion of participants who trust robotic technologies is low, and levels of satisfaction and willingness to use these technologies are limited.

Anahtar Kelimeler

• Robotics technologies
• Hospitality industry
• Hotel employees
• Employee perception
• Technology adoption

Kaynakça

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