Determining Decision Criteria in Selecting ERP Compatible Business Process Software in the Digital Transformation Process
Öz
In today’s digitalized business world, the effectiveness of Enterprise Resource Planning (ERP) systems in their business processes depends on the strategic selection of business-process software that supports these systems. This study aims to determine the decision criteria that companies using ERP consider when selecting business process software and to analyze the relative importance of these criteria. In the study, the opinions of five experts were solicited within the framework of multi-criteria decision-making using the Improved Fuzzy SWARA (IMF-SWARA) method. Experts were asked to evaluate according to ten criteria identified through a literature review. As a result of the analysis, integration capability, ease of use, and cost emerged as the top-priority factors. The findings are thought to contribute to both the literature and the sector. This study aims to contribute to the development of a strategic perspective for businesses in selecting business process management software with an ERP focus.
Anahtar Kelimeler
Business Process Software, ERP, Multi-Criteria Decision Making (MCDM), Fuzzy SWARA
Kaynakça
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