The Importance of Staff Motivation in Improving Performance and Job Satisfaction in The Public Health Sector

Yıl 2021, Cilt: 6 Sayı: 2, 1 - 18, 29.10.2021

Ferit İzci , Nasreen Othman , Saman Hamad Ameen

Öz

The purpose of the study was to identify the impact of staff motivation on worker performance and job satisfaction in the public health sector, determine the relationship between motivation, worker performance, and job satisfaction, identify the acceptance rate for participants regarding staff motivation, worker performance, and job satisfaction, and to identify the demographic characteristics of participants. The study was a descriptive cross-sectional design; data was collected in the different public health sectors in Iraq/Erbil from 10 March 2021 to 15 June 2021. The researchers distributed 280 questionnaires through an online application format. 250 questionnaires were received and completed properly, and 30 questionnaires were missing, so the sample size of the study was 250 participants, including doctors, nurses, and other workers. The study's limitation is the COVID-19 pandemic; the authors could not make field visits to organizations to gather information and directly interview participants. The findings of the study indicated that there was an impact of staff motivation on worker performance and job satisfaction in the public health sector, and there was a strong relationship between motivation, worker performance, and job satisfaction.

Anahtar Kelimeler

Motivation, Job Satisfaction, Public Health, Work Performance, Public Sector.

Kaynakça

• Adjei-Appiah, S. (2008). Organizational Climate and Turnover in the Health Sector. The Case of the Korle-Bu Teaching Hospital in Ghana. University of Waterloo.
• Afful-Broni, A. (2004). Theory and practice of educational leadership in Ghana.
• Afful-Broni, A. (2012). Relationship between motivation and job performance at the University of Mines and Technology, Tarkwa, Ghana: Leadership Lessons. Creative Education, 3(03), 309-314.
• Alhassan, R. K., Spieker, N., van Ostenberg, P., Ogink, A., Nketiah-Amponsah, E., & de Wit, T. F. R. (2013). Association between health worker motivation and healthcare quality efforts in Ghana. Human resources for health, 11(1), 1-11.
• Ameen, S. S. H (2018). Investigating the main factors that influence employee retention at private universities in Kurdistan. International journal of Engineering, Business and Management. Vol-2, Issue-3. 22-30.
• Bonenberger, M., Aikins, M., Akweongo, P., & Wyss, K. (2014). The effects of health worker motivation and job satisfaction on turnover intention in Ghana: a cross-sectional study. Human resources for health, 12(1), 1-12.
• Buchbinder, S. B., Shanks, N. H., & Kite, B. J. (2019). Introduction to health care management: Jones & Bartlett Learning. Third Editions. ISBN 9781284081015.
• Chankova, S., Muchiri, S., & Kombe, G. (2009). Health workforce attrition in the public sector in Kenya: a look at the reasons. Human resources for health, 7(1), 1-8.
• Coomber, B., & Barriball, K. L. (2007). Impact of job satisfaction components on intent to leave and turnover for hospital-based nurses: a review of the research literature. International journal of nursing studies, 44(2), 297-314.
• Dieleman, M., Cuong, P. V., & Martineau, T. (2003). Identifying factors for job motivation of rural health workers in North Viet Nam. Human resources for health, 1(1), 1-10.
• Dieleman, M., Gerretsen, B., & van der Wilt, G. J. (2009). Human resource management interventions to improve health workers' performance in low- and middle-income countries: a realist review. Health Research Policy and Systems, 7(1), 1-13.
• Erdoğan, P., & Çelik, A. (2016). Relationship between morale and motivation in teamwork environments: A research in the health sector. Journal of Human Sciences, 13(1), 1433-1451.
• Franco, L. M., Bennett, S., & Kanfer, R. (2002). Health sector reform and public sector health worker motivation: a conceptual framework. Social science & medicine, 54(8), 1255-1266.
• Henderson, L. N., & Tulloch, J. (2008). Incentives for retaining and motivating health workers in Pacific and Asian countries. Human resources for health, 6(1), 1-20.
• Lambrou, P., Kontodimopoulos, N., & Niakas, D. (2010). Motivation and job satisfaction among medical and nursing staff in a Cyprus public general hospital. Human resources for health, 8(1), 1-9.
• Lu, H., Barriball, K. L., Zhang, X., & While, A. E. (2012). Job satisfaction among hospital nurses revisited: a systematic review. International journal of nursing studies, 49(8), 1017-1038.
• Mankoe, J. (2006). Educational administration and management in Ghana (revised ed.). Kumasi: Payless Publication Ltd. Mbindyo, P. M., Blaauw, D., Gilson, L., & English, M. (2009). Developing a tool to measure health worker motivation in district hospitals in Kenya. Human resources for health, 7(1), 1-11.
• Muthuri, R. N. D. K., Senkubuge, F., & Hongoro, C. (2020). Determinants of Motivation among Healthcare Workers in the East African Community between 2009–2019: A Systematic Review. Paper presented at the Healthcare. 1-24.
• Mwita, J. I. (2003). The role of motivation in performance management: The case of performance-related-pay schemes in British local authorities. University of Birmingham.
• Notoatmodjo, S. (2009). Human Resource Development. Copyright Rineka, Jakarta.
• Ojakaa, D., Olango, S., & Jarvis, J. (2014). Factors affecting motivation and retention of primary health care workers in three disparate regions in Kenya. Human resources for health, 12(1), 1-13.
• Okello, D. R., & Gilson, L. (2015). Exploring the influence of trust relationships on motivation in the health sector: a systematic review. Human resources for health, 13(1), 1-18.
• Papac, N., Pejanović-Škobić, N., & Lesko Bošnjak, L. (2020). NON-MATERIAL MOTIVATION STRATEGIES OF HEALTH SECTOR. Zbornik radova Ekonomskog fakulteta Sveučilišta u Mostaru (26), 165-182.
• Parashakti, R. D., Fahlevi, M., Ekhsan, M., & Hadinata, A. (2020). The Influence of Work Environment and Competence on Motivation and Its Impact on Employee Performance in Health Sector. Paper presented at the 3rd Asia Pacific International Conference of Management and Business Science (AICMBS 2019). 259-267.
• Patterson, M., Rick, J., Wood, S. J., Carroll, C., Balain, S., & Booth, A. (2010). Systematic review of the links between human resource management practices and performance. Health Technology Assessment. Vol. 14: No. 51.
• Peters, D. H., Chakraborty, S., Mahapatra, P., & Steinhardt, L. (2010). Job satisfaction and motivation of health workers in public and private sectors: cross-sectional analysis from two Indian states. Human resources for health, 8(1), 1-11.
• Quarshie, M. A., Attafuah, A., & Sarfo, G. (2020). Motivation and Labour Turnover in the Health Sector: Perception of Healthcare Professionals at the Dunkwa-on-Offin Government Hospital, Central Region, Ghana. Asian Journal of Social Sciences and Management Studies, 7(2), 104-113. Robbins, S. P., & Judge, T. (2001). Organizational behavior: Concepts, theories and applications. Tehran: Institute of Commercial Researches.
• Robbins, S. P., & Judge, T. (2012). Essentials of organizational behavior. Publisher: (2012) Pearson Education Inc. 11th edition. ISBN: 13:978-0-13-254530-3.
• Rockers, P. C., Jaskiewicz, W., Wurts, L., Kruk, M. E., Mgomella, G. S., Ntalazi, F., & Tulenko, K. (2012). Preferences for working in rural clinics among trainee health professionals in Uganda: a discrete choice experiment. BMC health services research, 12(1), 1-13.
• Rowe, A. K., De Savigny, D., Lanata, C. F., & Victora, C. G. (2005). How can we achieve and maintain high-quality performance of health workers in low-resource settings? The Lancet, 366(9490), 1026-1035.
• Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary educational psychology, 25(1), 54-67.
• Shields, M. A., & Ward, M. (2001). Improving nurse retention in the National Health Service in England: the impact of job satisfaction on intentions to quit. Journal of health economics, 20(5), 677-701.
• Simonet, D. (2015). The new public management theory in the British health care system: a critical review. Administration & Society, 47(7), 802-826.
• Sinambela, L. P. (2012). Employee Performance, Measurement Theory and Implications. Yogyakarta: Graha Science. Sunyoto, D. (2015). Manajemen dan Pengembangan sumber daya Manusia. Yogyakarta: CAPS.
• Torrington, D., Hall, L., & Taylor, S. (2002). Human resource management (Essex: Pearson Education.
• Tosti, D. T., & Amarant, J. (2005). Energy investment beyond competence. Performance Improvement, 44(1), 17-22.
• Vohs, K. D., & Baumeister, R. F. (2016). Handbook of self-regulation: Research, theory, and applications: Guilford Publications.
• Willis-Shattuck, M., Bidwell, P., Thomas, S., Wyness, L., Blaauw, D., & Ditlopo, P. (2008). Motivation and retention of health workers in developing countries: a systematic review. BMC health services research, 8(1), 1-8.