THE RELATIONSHIP BETWEEN TRUST, TURNOVER INTENTIONS AND EMOTIONS: AN APPLICATION

Öz

Managerial leaders and directors are required to succeed the method of “sense” and “emotion” very well, to achieve organizational aims (Lee, 2002). Organizations need to manage all the emotions and feelings and concepts that affect persons health and performance (Gross, 1999). Business life dealing with this issue has increased in seriousness because, the effect of emotions in decision making cleared with academic studies. There is a need to find the path to the correct leadership of emotions. Emotions in the organization help to identify thoughts about the presence and desire to work (Jackson, 2006). Emotions provide information on what causes, and how it is done. The main purpose of this study, which should be considered a descriptive survey in the general sense, is to investigate the relationship between emotional expressions, trust and turnover intentions. It is hypothesized that the use of emotional expressions will affect the trust and turnover intentions. Two different surveys were used in order to measure and assess the emotions expressions, trust and turnover intentions. The survey conducted on 200 employees of the public sector institution. Data, obtained from questionnaires analyzed through the SPSS statistical packaged software. The results show that, there is a positive correlation between positive expressions and trust and turnover intentions. In addition, we couldn’t found any relation between trust and turnover intentions.

Anahtar Kelimeler

• Trust,Co-worker trust,Turnover intentions,Emotions

THE RELATIONSHIP BETWEEN TRUST, TURNOVER INTENTIONS AND EMOTIONS: AN APPLICATION

Öz

Managerial leaders and directors are required to succeed the method of “sense” and “emotion” very well, to achieve organizational aims (Lee, 2002). Organizations need to manage all the emotions and feelings and concepts that affect persons health and performance (Gross, 1999). Business life dealing with this issue has increased in seriousness because, the effect of emotions in decision making cleared with academic studies. There is a need to find the path to the correct leadership of emotions. Emotions in the organization help to identify thoughts about the presence and desire to work (Jackson, 2006). Emotions provide information on what causes, and how it is done. The main purpose of this study, which should be considered a descriptive survey in the general sense, is to investigate the relationship between emotional expressions, trust and turnover intentions. It is hypothesized that the use of emotional expressions will affect the trust and turnover intentions. Two different surveys were used in order to measure and assess the emotions expressions, trust and turnover intentions. The survey conducted on 200 employees of the public sector institution. Data, obtained from questionnaires analyzed through the SPSS statistical packaged software. The results show that, there is a positive correlation between positive expressions and trust and turnover intentions. In addition, we couldn’t found any relation between trust and turnover intentions.  

Anahtar Kelimeler

• Trust

Kaynakça

1. Baltaş, Zuhal (2006), Duygusal Zekâ, İstanbul: Remzi Kitapevi.
2. Barutçugil, İsmet (2004), Organizasyonlarda Duyguların Yönetimi, İstanbul: Kariyer Yayınları.
3. Bijlsma, Katinka M., Gerhard G. van de Bunt, (2003), Antecedents of trust in managers: a "bottom up" approach, Personnel Review, Vol. 32 Iss: 5 pp. 638 - 664
4. Chen, Nan-Fu, (2008), Causal Relationship Analysis Between Leadership Behavior, Organizational Commitment, Job Satisfaction, And Turnover Intentions For Employees Of College Athletic Departments In Taiwan, United States Sports Academy, Doctoral Dissertation
5. Costa, Ana Cristina, (2003), Work team trust and effectiveness, Personnel Review, Vol. 32 No. 5, pp. 605-622
6. Devrimci, Aylin Boztok, Elif Çiçekli, (2013), A Qualitative Study on the Antecedents of Turnover Intentions in A Turkish Company, The Journal of American Business Review, Cambridge, Vol. 1, Num. 2, pp:158-164
7. Erdem, Ferda, (2003), Optimal Trust and Teamwork: from groupthink to team think, Work Study, Vol:52, Number: 5, pp:229-233
8. Ertürk, Alper, (2008), A trust-based approach to promote employees' openness to organizational change in Turkey, International Journal of Manpower, Vol. 29 Iss: 5 pp. 462 - 483

9. Ferres, Natalie, Julia Connel, Anthony Travaglione, (2004), Co-worker trust as a social catalyst for constructive employee attitudes, Journal of Managerial Psychology, Vol. 19 No. 6, pp. 608-622
10. Gençöz, Tülin (2000), ”Pozitif ve Negatif Duygu Ölçeği Geçerlilik ve Güvenirlik Çalışması”, Türk Psikoloji Dergisi, 2000, Cilt: 15, Sayı: 46.
11. Goleman, Daniel (2000), ”Duygusal Yeterlilik”, Executive Excellence, Ocak 2000, s.21.
12. Goleman, Daniel (2006), Sosyal Zekâ, İnsan İlişkilerinin Yeni Bilimi, İstanbul: Varlık Yayınları.
13. Gross, J.J.(1999), Emotion Regulation: Past, present, future. Cognition and Emotion.
14. Jackson, Paul (2006), Developments in Work and Organizational Psychology: Implications for International Business.p.185-186
15. Jehanzeb, Khawaja, Anwar Rasheed & Mazen F. Rasheed, (2013), Organizational Commitment and Turnover Intentions: Impact of Employee’s Training in Private Sector of Saudi Arabia, International Journal of Business and Management; Vol. 8, No. 8, pp:79-90
16. Kafetsios, Konstantinos (2007), “Emotional Intelligence and Emotion Regulation on Affect at Work and Job Satisfaction, Work Organization and Emotion.”p.72
17. Kuzucu,Yaşar(2011),Adaptation of the Emotional Expression Questionnaire: Validity and Reliability Studies
18. Laeequddin, Mohammed, B.S. Sahay, Vinita Sahay, K. Abdul Waheed, (2010), Measuring trust in supply chain partners' relationships, Measuring Business Excellence, Vol. 14 Iss: 3 pp. 53 - 69
19. Laschinger, Heather K. Spence, Joan Finegan and Judith Shamian, (2002), The Impact Of Workplace Empowerment, Organizational Trust On Staff Nurses' Work Satisfaction And Organizational Commitment, Advances in Health Care Management, Volume 3, pages 59-85 .
20. Larzelere, C.R. and Huston, T.L. (1980), ‘‘The dyadic trust scale: toward understanding interpersonal trust in close relationships’’, Journal of Marriage and the Family, Vol. 42 3, August, pp. 595-604.
21. Lee, David (2002), How Employee emotions affects your organization’s ability to complete
22. McAllister, D.J. (1995), “Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations”, Academy of Management Journal, Vol. 38, pp. 24-59.
23. Macnall, Laurel A., Aline D. Masuda, Jessica M. Nicklin, (2010), Flexible Work Arrangements, Job Satisfaction, and Turnover Intentions: The Mediating Role of Work-to-Family Enrichment, The Journal of Psychology, 144(1), 61–81
24. Michel, John W.,(2007), Investigating The Impact Of Climate Perceptions And Employee Self-Efficacy On Customer Service Behaviors And Turnover Intentions: A Social Exchange Perspective, University at Albany, State University o f New York, School o f Business Organizational Studies Program, Doctoral Dissertation
25. Mishra, A. (1996), “Organizational response to crisis”, in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organisations: Frontiers of Theory and Research, Sage Publications, London, p:256
26. Mobley, W. H. (1982). Employee turnover: Causes, consequences, and control. Reading: Addison-Wesley.
27. Möllering, Guido, Reinhard Bachmann and Soo Hee Lee, (2004), Understanding organizational trust – foundations, constellations, and issues of operationalisation, Journal of Managerial Psychology Vol. 19 No. 6, pp. 556-570
28. Norris, Nigel, (2007), Evaluation and Trust, Dilemmas of Engagement: Evaluation and the New Public Management Advances in Program Evaluation, Volume 10, 139–153
29. O’Brien, Rita Crauise, (1995),"Employee involvement in performance improvement: a consideration of tacit knowledge, commitment and trust", Employee Relations, Vol. 17 Iss: 3 pp. 110 - 120
30. Reychav, Iris, Rob Sharkie, (2010),"Trust: an antecedent to employee extra-role behavior", Journal of Intellectual Capital, Vol. 11 Iss: 2 pp. 227 - 247
31. Ristig, Kyle, (2009), The impact of perceived organizational support and trustworthiness on trust, Management Research News, Vol. 32 Iss: 7 pp. 659 - 669
32. Ritter,Thomas, Achim Walter, (2008), Functions, Trust, And Value In Business Relationships, Creating and Managing Superior Customer Value Advances in Business Marketing and Purchasing, Volume 14, 129– 146
33. Salovey, Peter, CARUSO, David, (2010), Yönetimde Duygusal Zekâ, (çev. S.Kaymak), İstanbul: Crea Yayıncılık
34. Shockley-Zalabak, P., Ellis, K. and Winograd, G. (2000), “Organizational trust: what it means,why it matters”, Organization Development Journal, Vol. 18 No. 4, pp. 35-48.
35. Smyth, Russel, Qingguo Zhai and Xiaoxu Li, (2009), Determinants of turnover intentions among Chinese off farm migrants, Econ Change Restruct, 42, pp:189–209
36. Snijder, Chiris, Gideon Keren, (2001), Do you trust? Whom do you trust? When do you Trust?, Advances in Group Processes, Volume 18, pages 129-160 .
37. Stahl ,Gunter K., Chei Hwee Chua and Amy L. Pablo, (2006), Antecedents Of Target Firm Members’ Trust In The Acquiring Firm’s Management: A Decision-Making Simulation, Advances in Mergers and Acquisitions, Volume 5, 69–89
38. Stearns, P.Z.(1986), Anger: The Struggle For Emotional Control In America’s History.Chicago: University Of Chicago Press.
39. Wang, Hongli, Yunbo Lu, (2012),"Trust governance based on active interpersonal strategy", Nankai Business Review International, Vol. 3 Iss: 2 pp. 128 – 144
40. Wasserman, V.Rafaeli (2000), Aesthetic Symbols as Emotional Cues: Sage Publications.