Exploring Writing In The Workplace: Implications For Human Resource Development
Yıl 2010,
Cilt: 5 Sayı: 2, 1 - 11, 01.12.2010
Dr.mesut Akdere
Dr.ross E. Azevedo
Öz
Writing in the workplace is among the understudied business topics in the field of HRD. Yet, the impacts of writing in today's workplace are significant, and organizations making it a priority benefit from it. Furthermore, writing is related to the issue of workplace literacy which is the umbrella term for basic communication skills. This literature review provides a general view on workplace writing and discusses implications to HRD within a model research proposal
Kaynakça
- Al-Alawi, Y., Al-Kaabi, D., Rashdan S., & Al-Khaleefa, L. (2009). “Quality assurance and continuous improvement: A case study of the University of Bahrain”, Quality in Higher Education, 15(1), 61-69.
- Al Attiyah, A., & Khalifa, B. (2009). “Small steps lead to quality assurance and enhancement in Qatar University”, Quality in Higher Education, 15(1), 29-38.
- Aldrich, P. (1982). “Adult writers: Some factors that interfere with effective writing”, The Technical Writing Teacher, 9(2), 128-132.
- Anderson, P. (1985). “What survey research tells us about writing at work?”, In L. Odell & D. Goswami (Eds.), Writing in nonacademic settings (pp. 3-83). New York: Guilford.
- Anson, C. M., & Forsberg, L. L. (1990). “Moving beyond the academic community: Transitional stages in professional writing”, Written Communication, 7(2), 200-231.
- Bartunek, J. M. (2007). “Academic-practitioner collaboration need not require joint or relevant research: Toward a relational scholarship of integration”, Academy of Management Journal, 50(6), 1323–1333.
- Bates, R., & Holton, E. F. III. (2004). “Linking workplace literacy skills and transfer system perceptions”, Human Resource Development Quarterly, 15(2), 153-170.
- Bazerman, C., & Paradis, J. (1991). “Textual dynamics of the professions”, Madison: University of Wisconsin Press.
- Beaufort, A. (2000). “Learning the trade: A social apprenticeship model for gaining writing expertise”, Written Communication, 17(2), 185-223.
- Bednar, A. S., & Olney, R. J. (1987). “Communication needs of recent graduates”, Bulletin of the Association for Business Communication, 24(1), 22-23.
- Boyett, J., & Conn, H. (1992). “Workplace 2000: The revolution reshaping American business”, New York: Plume/Penguin.
- Broadhead, G. J., & Freed, R. C. (1986). “The variables of composition: Process and product in abusiness setting”, Carbondale: Southern Illinois University Press.
- Brown, R. L., & Herndl, C. G. (1986). “An ethnographic study of corporate writing: Job status as reflected in written text”, In B. Couture (Ed.), “Functional approaches to writing: Research perspectives” (pp. 11- 28). London: Frances Pinter.
- Cappelli, P., & Rogovsky, N. (1994). “Self-assessed skill needs and job performance (Tech. Rep.TR94–08)”, Philadelphia: National Center on the Educational Quality of the Workforce, University of Pennsylvania.
- Carnevale, A. P., Gainer, L. J., & Meltzer, A. S. (1990a). “Workplace basics training manual”, San Francisco: Jossey-Bass.
- Carnevale, A., Gainer, L., & Meltzer, A. (1990b). “Workplace basics: The skills employers want”, Washington, DC: U.S. Department of Labor, American Society for Training and Development.
- Castleton, G. (2002). “Workplace literacy as a contested site of educational activity”, Journal of Adolescent & Adult Literacy, 45(7), 556-566.
- Cheallaigh, M. N. (2003). “Implementation of ‘education & training 2010’ work programme”, Progress Report.
- Commission, Directorate General for Education and Culture. Retrieved on April 12, 2010, from http://europa.eu.int/comm/education/policies/2010/doc/making-learning-more-attractive_en.pdf
- Cheng, M. (2009). "Academics' professionalism and quality mechanisms: Challenges and tensions”, Quality in Higher Education, 15(3), 193-205.
- Doheny-Farina, S. (1986). “Writing in an emerging organization”, Written Communication, 3(2), 158-185.
- Driskill, L. (1989). “Understanding the writing context in organizations”, In M. Kogan (Ed.), “Writing in the business professions” (pp. 125-145). Urbana, IL: National Council of Teachers of English and the Association for Business Communication.
- Drouin, M. (1990). “Workforce literacy: An economic challenge for Canada”, Montreal, PQ: Hudson Institute.
- Egan, T. M., Yang, B., & Bartlett, K. R. (2004). “The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention”, Human Resource Development Quarterly, 15(3), 279-301.
- Faigley, L., Miller, T. P., Meyer, P. R., & Witte, S. P. (1981). “Writing after college: A stratified survey of the writing of college-trained people”, Austin: University of Texas at Austin.
- Fernie, S., & Pilcher, N. (2009). “National qualification frameworks: Developing research perspectives”, Quality in Higher Education, 15(3), 221-232.
- Flower, L. (1989). “Rhetorical problem solving: Cognition and professional writing”, In M. Kogen (Ed.), “Writing in the business professions” (pp. 3-36). Urbana, IL: National Council of Teachers of English and the Association for Business Communication.
- Forrester, K. (1999). “Work-related learning and the struggle for subjectivity”, In K. Forrester, N. Frost, D. Taylor, & K. Ward (Eds.), Proceedings of Researching Work and Learning”, Leeds, U.K.: University of Leeds.
- Freebody, P., & Welch, A. (1993). “Individualisation and domestication in current literacy debates in Australia”, In P. Freebody & A. Welch (Eds.), “Knowledge, culture & power: International perspective on literacy as policy and practice”, (pp. 209-232). London: Falmer Press.
- Gallion, L. M., & Kavan, C. B. (1994). “A case study in business writing: An examination of documents written by executives and managers”, Bulletin of the Association for Business Communication, 57(4), 9-12.
- Gibbs, P. (2009). “Quality in work-based studies not lost, merely undiscovered”, Quality in Higher Education, 15(2), 167-176.
- Gowen, S. (1994). “I‘m no fool: Reconsidering American workers and their literacies”, In P. O’Connor (Ed.), “Thinking work. Vol. 1: Theoretical perspectives on workers’ literacies” (pp. 123-135). Sydney: Adult Literacy Basic Skills Coalition.
- Green, B., Hodgens, J., & Luke, A. (1997). “Debating literacy in Australia: History lessons and popular f(r)ictions”, The Australian Journal of Language and Literacy, 20(1), 6-24.
- Gunnarsson, B. L. (1997). “The writing process from a sociolinguistic viewpoint”, Written Communication, 14(2), 139-188. Hays, S. (1999). “The ABCs of workplace literacy”, Workforce, 78(4), 70–74. Hammer, M. (1996). “Beyond reengineering: How the process-centered organisation is changing our work and our lives”, New York: Harper-Collins.
- Hammer, M., & Champy, J. (1993). “Reengineering the corporation: A manifesto for business revolution”, London: Nicholas Breatey.
- Hewlette, C. (2004). “Bridges to employment: Bringing workplace literacy into an academic setting”, Community College Journal of Research and Practice, 28(1), 35-36.
- Holmberg, L. (2006). “Coach, consultant or mother: Supervisors' views on quality in the supervision of bachelor theses”, Quality in Higher Education, 12(2), 207-216.
- Hull, G. (1993). “Hearing other voices: A critical assessment of popular views on literacy and work”, Harvard Educational Review, 63(1), 20-49.
- Hull, G. (1997). “Changing work, changing workers: Critical perspectives on language, literacy, and skills”, Albany, NY: State University of New York Press.
- Hull, G., & Grubb, N. (1999). “Literacy skills and work”, Journal of Adolescent & Adult Literacy, 43(4), 648- 652.
- Johns, L. C. (1989). “The file cabinet has a sex life: Insights of a professional writing consultant”, In C. B. Matalene (Ed.), “Worlds of writing: Teaching and learning in discourse communities of work” (pp. 153- 187). New York: Random House.
- Kirtz, M. K., & Reep, D. C. (1990). “A survey of the frequency, types, and importance of writing tasks in four career areas”, Bulletin of the Association for Business Communication, 53(4), 3-4.
- Lave, J. (1998). “Cognition in practice”, Cambridge: Cambridge University Press.
- Lavelle, E. (2003). “The quality of university writing: A preliminary analysis of undergraduate portfolios”, Quality in Higher Education, 9(1), 87- 93.
- Lowe, G. (2000). “Quality of work: A people-centered agenda”, New York: Oxford University Press.
- Mabrito, M. (1999). “From workplace to classroom: Teaching professional writing”, Business Communication Quarterly, 62(3), 101-105.
- Mayya, S. (2007). “Integrating new technology to commerce curriculum: How to overcome teachers's resistance?”, The Turkish Online Journal of Educational Technology, 6(1), 8-14.
- Nair, C. S., & Adams, P. (2009). “Survey platform: A factor influencing online survey delivery and response rate”, Quality in Higher Education, 15(3), 291-296.
- National Board of Employment and Training. (1996). “Literacy at work”, Canberra, ACT, Australia: Author.
- National Center on Education and the Economy. (1990). “America’s choice: High skills or low wages”, Rochester, NY: National Center on Education and the Economy.
- Odell, L. (1985). “Beyond the text: Relations between writing and social context”, In L. Odell & D.Goswami (Eds.), “Writing in nonacademic settings” (pp. 249-280). New York: Guilford.
- Pascarella, E. T., & Terenzini, P. T. (2005). “How college affects students: A third decade of research”, San Francisco, CA: Jossey-Bass.
- Redish, J. (1989). “Writing in organizations”, In M. Kogen (Ed.), “Writing in e-business professions” (pp. 125- 145). Urbana: NCTE.
- Robert, J., & Comprone, J. J. (1993). “Where do we go next in writing across the curriculum?”, College Composition and Communication, 44(1), 59-68.
- Spears, L. A. (1996). “The writing of nurse managers: A neglected area of professional communication research”, Business Communication Quarterly, 59(1), 54-66.
- Spencer, B. (2001). “Changing questions of workplace learning researchers”, New Directions for Adult and Continuing Education, 92(1), 31-40.
- Spilka, R. (1993). “Influencing workplace practice: A challenge for professional writing specialists in academia”, In R. Spilka (Ed.), “Writing in the workplace: New research perspectives” (pp. 207-219).
- Carbondale: Southern Illinois University Press. Spilka, R. (2001). “Workplace literacy”, New York: Longman.
- Sticht, T. (1995). “The military experience and workplace literacy: A review and synthesis for policy and practice”, Philadelphia: National Center on Adult Literacy
- Stine, D., & Skarzenski, D. (1979). “Priorities for the business communication classroom: A survey of business and academe”, Journal of Business Communication, 16(3), 15-30.
- Tannock, S. (2001). “The literacies of youth workers and youth workplaces”, Journal of Adolescent & Adult Literacy, 45(2), 140-143.
- Thomas, S. G. (1995). “Preparing business students more effectively for real-world communication”, Journal of Business and Technical Communication. 9(4), 461-474.
- Umemiya, N. (2008). “Regional quality assurance activity in higher education in Southeast Asia: Its characteristics and driving forces”, Quality in Higher Education, 14(3), 277-290.
- Vygotsky, L. S. (1978) “Mind in society”, M. Cole, V. John-Steiner, S. Scribner, & E. Souberman (Eds.). Cambridge: Harvard University Press.
- Walvrood, B. E., & McCarthy, L. P. (1990). “Thinking and writing in college: A naturalistic study of students in four disciplines”, Urbana, IL: National Council of Teachers of English.
- Wiggs, L. H. (1993). “Document origination and factors contributing to selection of origination method: Implications for business curricula”, Delta Pi Epsilon Journal, 5(2), 100-119.
- Woolever, K. R. (1989). “Coming to terms with different standards of excellence for written communication”, In C. B. Matalene (Ed.), “Worlds of writing: Teaching and learning in discourse communities of work” (pp. 3-16). New York: Random House.
- _____. (2004). “The Report of National Commission on Writing for America's Families, Schools, and Colleges.
- Writing: A Ticket to Work . . . Or a Ticket Out, A Survey of Business Leaders”, Retrieved April 29, 2010 from http://www.writingcommission.org/prod_downloads/writingcom/writing-ticket-to-work.pdf.
Exploring Writing In The Workplace: Implications For Human Resource Development
Yıl 2010,
Cilt: 5 Sayı: 2, 1 - 11, 01.12.2010
Dr.mesut Akdere
Dr.ross E. Azevedo
Öz
Writing in the workplace is among the understudied business topics in the field of HRD. Yet, the impacts of writing in today's workplace are significant, and organizations making it a priority benefit from it. Furthermore, writing is related to the issue of workplace literacy which is the umbrella term for basic communication skills. This literature review provides a general view on workplace writing and discusses implications to HRD within a model research proposal
Kaynakça
- Al-Alawi, Y., Al-Kaabi, D., Rashdan S., & Al-Khaleefa, L. (2009). “Quality assurance and continuous improvement: A case study of the University of Bahrain”, Quality in Higher Education, 15(1), 61-69.
- Al Attiyah, A., & Khalifa, B. (2009). “Small steps lead to quality assurance and enhancement in Qatar University”, Quality in Higher Education, 15(1), 29-38.
- Aldrich, P. (1982). “Adult writers: Some factors that interfere with effective writing”, The Technical Writing Teacher, 9(2), 128-132.
- Anderson, P. (1985). “What survey research tells us about writing at work?”, In L. Odell & D. Goswami (Eds.), Writing in nonacademic settings (pp. 3-83). New York: Guilford.
- Anson, C. M., & Forsberg, L. L. (1990). “Moving beyond the academic community: Transitional stages in professional writing”, Written Communication, 7(2), 200-231.
- Bartunek, J. M. (2007). “Academic-practitioner collaboration need not require joint or relevant research: Toward a relational scholarship of integration”, Academy of Management Journal, 50(6), 1323–1333.
- Bates, R., & Holton, E. F. III. (2004). “Linking workplace literacy skills and transfer system perceptions”, Human Resource Development Quarterly, 15(2), 153-170.
- Bazerman, C., & Paradis, J. (1991). “Textual dynamics of the professions”, Madison: University of Wisconsin Press.
- Beaufort, A. (2000). “Learning the trade: A social apprenticeship model for gaining writing expertise”, Written Communication, 17(2), 185-223.
- Bednar, A. S., & Olney, R. J. (1987). “Communication needs of recent graduates”, Bulletin of the Association for Business Communication, 24(1), 22-23.
- Boyett, J., & Conn, H. (1992). “Workplace 2000: The revolution reshaping American business”, New York: Plume/Penguin.
- Broadhead, G. J., & Freed, R. C. (1986). “The variables of composition: Process and product in abusiness setting”, Carbondale: Southern Illinois University Press.
- Brown, R. L., & Herndl, C. G. (1986). “An ethnographic study of corporate writing: Job status as reflected in written text”, In B. Couture (Ed.), “Functional approaches to writing: Research perspectives” (pp. 11- 28). London: Frances Pinter.
- Cappelli, P., & Rogovsky, N. (1994). “Self-assessed skill needs and job performance (Tech. Rep.TR94–08)”, Philadelphia: National Center on the Educational Quality of the Workforce, University of Pennsylvania.
- Carnevale, A. P., Gainer, L. J., & Meltzer, A. S. (1990a). “Workplace basics training manual”, San Francisco: Jossey-Bass.
- Carnevale, A., Gainer, L., & Meltzer, A. (1990b). “Workplace basics: The skills employers want”, Washington, DC: U.S. Department of Labor, American Society for Training and Development.
- Castleton, G. (2002). “Workplace literacy as a contested site of educational activity”, Journal of Adolescent & Adult Literacy, 45(7), 556-566.
- Cheallaigh, M. N. (2003). “Implementation of ‘education & training 2010’ work programme”, Progress Report.
- Commission, Directorate General for Education and Culture. Retrieved on April 12, 2010, from http://europa.eu.int/comm/education/policies/2010/doc/making-learning-more-attractive_en.pdf
- Cheng, M. (2009). "Academics' professionalism and quality mechanisms: Challenges and tensions”, Quality in Higher Education, 15(3), 193-205.
- Doheny-Farina, S. (1986). “Writing in an emerging organization”, Written Communication, 3(2), 158-185.
- Driskill, L. (1989). “Understanding the writing context in organizations”, In M. Kogan (Ed.), “Writing in the business professions” (pp. 125-145). Urbana, IL: National Council of Teachers of English and the Association for Business Communication.
- Drouin, M. (1990). “Workforce literacy: An economic challenge for Canada”, Montreal, PQ: Hudson Institute.
- Egan, T. M., Yang, B., & Bartlett, K. R. (2004). “The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention”, Human Resource Development Quarterly, 15(3), 279-301.
- Faigley, L., Miller, T. P., Meyer, P. R., & Witte, S. P. (1981). “Writing after college: A stratified survey of the writing of college-trained people”, Austin: University of Texas at Austin.
- Fernie, S., & Pilcher, N. (2009). “National qualification frameworks: Developing research perspectives”, Quality in Higher Education, 15(3), 221-232.
- Flower, L. (1989). “Rhetorical problem solving: Cognition and professional writing”, In M. Kogen (Ed.), “Writing in the business professions” (pp. 3-36). Urbana, IL: National Council of Teachers of English and the Association for Business Communication.
- Forrester, K. (1999). “Work-related learning and the struggle for subjectivity”, In K. Forrester, N. Frost, D. Taylor, & K. Ward (Eds.), Proceedings of Researching Work and Learning”, Leeds, U.K.: University of Leeds.
- Freebody, P., & Welch, A. (1993). “Individualisation and domestication in current literacy debates in Australia”, In P. Freebody & A. Welch (Eds.), “Knowledge, culture & power: International perspective on literacy as policy and practice”, (pp. 209-232). London: Falmer Press.
- Gallion, L. M., & Kavan, C. B. (1994). “A case study in business writing: An examination of documents written by executives and managers”, Bulletin of the Association for Business Communication, 57(4), 9-12.
- Gibbs, P. (2009). “Quality in work-based studies not lost, merely undiscovered”, Quality in Higher Education, 15(2), 167-176.
- Gowen, S. (1994). “I‘m no fool: Reconsidering American workers and their literacies”, In P. O’Connor (Ed.), “Thinking work. Vol. 1: Theoretical perspectives on workers’ literacies” (pp. 123-135). Sydney: Adult Literacy Basic Skills Coalition.
- Green, B., Hodgens, J., & Luke, A. (1997). “Debating literacy in Australia: History lessons and popular f(r)ictions”, The Australian Journal of Language and Literacy, 20(1), 6-24.
- Gunnarsson, B. L. (1997). “The writing process from a sociolinguistic viewpoint”, Written Communication, 14(2), 139-188. Hays, S. (1999). “The ABCs of workplace literacy”, Workforce, 78(4), 70–74. Hammer, M. (1996). “Beyond reengineering: How the process-centered organisation is changing our work and our lives”, New York: Harper-Collins.
- Hammer, M., & Champy, J. (1993). “Reengineering the corporation: A manifesto for business revolution”, London: Nicholas Breatey.
- Hewlette, C. (2004). “Bridges to employment: Bringing workplace literacy into an academic setting”, Community College Journal of Research and Practice, 28(1), 35-36.
- Holmberg, L. (2006). “Coach, consultant or mother: Supervisors' views on quality in the supervision of bachelor theses”, Quality in Higher Education, 12(2), 207-216.
- Hull, G. (1993). “Hearing other voices: A critical assessment of popular views on literacy and work”, Harvard Educational Review, 63(1), 20-49.
- Hull, G. (1997). “Changing work, changing workers: Critical perspectives on language, literacy, and skills”, Albany, NY: State University of New York Press.
- Hull, G., & Grubb, N. (1999). “Literacy skills and work”, Journal of Adolescent & Adult Literacy, 43(4), 648- 652.
- Johns, L. C. (1989). “The file cabinet has a sex life: Insights of a professional writing consultant”, In C. B. Matalene (Ed.), “Worlds of writing: Teaching and learning in discourse communities of work” (pp. 153- 187). New York: Random House.
- Kirtz, M. K., & Reep, D. C. (1990). “A survey of the frequency, types, and importance of writing tasks in four career areas”, Bulletin of the Association for Business Communication, 53(4), 3-4.
- Lave, J. (1998). “Cognition in practice”, Cambridge: Cambridge University Press.
- Lavelle, E. (2003). “The quality of university writing: A preliminary analysis of undergraduate portfolios”, Quality in Higher Education, 9(1), 87- 93.
- Lowe, G. (2000). “Quality of work: A people-centered agenda”, New York: Oxford University Press.
- Mabrito, M. (1999). “From workplace to classroom: Teaching professional writing”, Business Communication Quarterly, 62(3), 101-105.
- Mayya, S. (2007). “Integrating new technology to commerce curriculum: How to overcome teachers's resistance?”, The Turkish Online Journal of Educational Technology, 6(1), 8-14.
- Nair, C. S., & Adams, P. (2009). “Survey platform: A factor influencing online survey delivery and response rate”, Quality in Higher Education, 15(3), 291-296.
- National Board of Employment and Training. (1996). “Literacy at work”, Canberra, ACT, Australia: Author.
- National Center on Education and the Economy. (1990). “America’s choice: High skills or low wages”, Rochester, NY: National Center on Education and the Economy.
- Odell, L. (1985). “Beyond the text: Relations between writing and social context”, In L. Odell & D.Goswami (Eds.), “Writing in nonacademic settings” (pp. 249-280). New York: Guilford.
- Pascarella, E. T., & Terenzini, P. T. (2005). “How college affects students: A third decade of research”, San Francisco, CA: Jossey-Bass.
- Redish, J. (1989). “Writing in organizations”, In M. Kogen (Ed.), “Writing in e-business professions” (pp. 125- 145). Urbana: NCTE.
- Robert, J., & Comprone, J. J. (1993). “Where do we go next in writing across the curriculum?”, College Composition and Communication, 44(1), 59-68.
- Spears, L. A. (1996). “The writing of nurse managers: A neglected area of professional communication research”, Business Communication Quarterly, 59(1), 54-66.
- Spencer, B. (2001). “Changing questions of workplace learning researchers”, New Directions for Adult and Continuing Education, 92(1), 31-40.
- Spilka, R. (1993). “Influencing workplace practice: A challenge for professional writing specialists in academia”, In R. Spilka (Ed.), “Writing in the workplace: New research perspectives” (pp. 207-219).
- Carbondale: Southern Illinois University Press. Spilka, R. (2001). “Workplace literacy”, New York: Longman.
- Sticht, T. (1995). “The military experience and workplace literacy: A review and synthesis for policy and practice”, Philadelphia: National Center on Adult Literacy
- Stine, D., & Skarzenski, D. (1979). “Priorities for the business communication classroom: A survey of business and academe”, Journal of Business Communication, 16(3), 15-30.
- Tannock, S. (2001). “The literacies of youth workers and youth workplaces”, Journal of Adolescent & Adult Literacy, 45(2), 140-143.
- Thomas, S. G. (1995). “Preparing business students more effectively for real-world communication”, Journal of Business and Technical Communication. 9(4), 461-474.
- Umemiya, N. (2008). “Regional quality assurance activity in higher education in Southeast Asia: Its characteristics and driving forces”, Quality in Higher Education, 14(3), 277-290.
- Vygotsky, L. S. (1978) “Mind in society”, M. Cole, V. John-Steiner, S. Scribner, & E. Souberman (Eds.). Cambridge: Harvard University Press.
- Walvrood, B. E., & McCarthy, L. P. (1990). “Thinking and writing in college: A naturalistic study of students in four disciplines”, Urbana, IL: National Council of Teachers of English.
- Wiggs, L. H. (1993). “Document origination and factors contributing to selection of origination method: Implications for business curricula”, Delta Pi Epsilon Journal, 5(2), 100-119.
- Woolever, K. R. (1989). “Coming to terms with different standards of excellence for written communication”, In C. B. Matalene (Ed.), “Worlds of writing: Teaching and learning in discourse communities of work” (pp. 3-16). New York: Random House.
- _____. (2004). “The Report of National Commission on Writing for America's Families, Schools, and Colleges.
- Writing: A Ticket to Work . . . Or a Ticket Out, A Survey of Business Leaders”, Retrieved April 29, 2010 from http://www.writingcommission.org/prod_downloads/writingcom/writing-ticket-to-work.pdf.