UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS

Zehra Dilistan Shıpman

doi:10.14514/byk.m.26515393.2019.7/2.81-90

UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS

Öz

The purpose of this study is to understand which factors affect customer satisfaction as well as future behavioral intention in online food ordering. A conceptual model was developed to assess the effect of factors on customer satisfaction. The dimensions of online service quality are identified through existing literature. The study employed a quantitative research design collecting data via convenience sampling. Data were analyzed by regression model to test the proposed hypotheses. The results show that website quality, delivery, and food quality explain the satisfaction of customers for online food ordering, which, in turn positively affects future behavioral intentions.

Anahtar Kelimeler

online food ordering,online service quality,customer satisfaction

Kaynakça

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Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

Araştırma Makalesi

Yazarlar

Zehra Dilistan Shıpman ^*
0000-0001-9829-960X
Türkiye

Yayımlanma Tarihi

1 Aralık 2019

Gönderilme Tarihi

29 Ağustos 2019

Kabul Tarihi

25 Kasım 2019

Yayımlandığı Sayı

Yıl 2019 Cilt: 7 Sayı: 2

DOI

https://doi.org/10.14514/byk.m.26515393.2019.7/2.81-90

IZ

https://izlik.org/JA89XK62AX

Kaynak Göster

RIS / Bibtex

APA

Shıpman, Z. D. (2019). UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS. Beykoz Akademi Dergisi, 7(2), 81-90. https://doi.org/10.14514/byk.m.26515393.2019.7/2.81-90

AMA

1.Shıpman ZD. UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS. Beykoz Akademi Dergisi. 2019;7(2):81-90. doi:10.14514/byk.m.26515393.2019.7/2.81-90

Chicago

Shıpman, Zehra Dilistan. 2019. “UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS”. Beykoz Akademi Dergisi 7 (2): 81-90. https://doi.org/10.14514/byk.m.26515393.2019.7/2.81-90.

EndNote

Shıpman ZD (01 Aralık 2019) UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS. Beykoz Akademi Dergisi 7 2 81–90.

IEEE

[1]Z. D. Shıpman, “UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS”, Beykoz Akademi Dergisi, c. 7, sy 2, ss. 81–90, Ara. 2019, doi: 10.14514/byk.m.26515393.2019.7/2.81-90.

ISNAD

Shıpman, Zehra Dilistan. “UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS”. Beykoz Akademi Dergisi 7/2 (01 Aralık 2019): 81-90. https://doi.org/10.14514/byk.m.26515393.2019.7/2.81-90.

JAMA

1.Shıpman ZD. UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS. Beykoz Akademi Dergisi. 2019;7:81–90.

MLA

Shıpman, Zehra Dilistan. “UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS”. Beykoz Akademi Dergisi, c. 7, sy 2, Aralık 2019, ss. 81-90, doi:10.14514/byk.m.26515393.2019.7/2.81-90.

Vancouver

1.Zehra Dilistan Shıpman. UNDERSTANDING ONLINE FOOD ORDERING: HOW THE PROCESS RESULTS IN SATISFACTION OF THE CUSTOMERS. Beykoz Akademi Dergisi. 01 Aralık 2019;7(2):81-90. doi:10.14514/byk.m.26515393.2019.7/2.81-90

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