Araştırma Makalesi
BibTex RIS Kaynak Göster

Kurumsal Kaynak Planlaması Uygulaması Performansına Etki Eden Faktörler

Yıl 2020, Cilt: 9 Sayı: 17, 103 - 112, 30.06.2020

Öz

Kurumsal Kaynak Planlaması (KKP) firmanın tüm bölümleri arasında entegrasyonu sağlayan bir planlama sistemidir. Bu çalışmanın amacı KKP uygulaması (KKP kurulumu öncesinden kurulumun sonrasına kadar) performansına etki eden faktörlerin belirlenmesidir. Bu amaç için öncelikle KKP uygulamasında başarılı olmuş firmalar ile bir anket çalışması yapılmıştır. 75 adet firma anket çalışmasına katılmıştır. Bu firmalar KKP’nin firmaya uyarlanmasında ve KKP kullanımında başarılı olmuş, firma süreçlerinin plan, kontrol ve takibini KKP üzerinden sorunsuz gerçekleştiren firmalardır. Daha sonra firmaların özellikleri, kullandıkları KKP programının özellikleri, KKP performansları ve KKP performanslarına etki eden faktörler analiz edilmiştir. Analiz için SPSS 21.0 programı kullanılmış, t testi ve ANOVA yöntemleri ile analizler yapılmıştır. Literatür araştırması sonucunda 16 KKP performans faktörü belirlenmiştir. Daha sonra bu değişkenler dört ana faktör altında değerlendirilmiştir. KKP performans faktörleri; “çalışanlar”, “iş süreçleri ve altyapı”, “KKP programının özellikleri”, “yönetim”dir. Bu dört faktörün kurumsal kaynak planlaması uygulaması performansına etkisi analiz edilmiştir. Araştırma sonuçları KKP programının özellikleri faktörünün KKP üzerindeki etkisinin diğer faktörlere göre daha çok olduğunu göstermiştir.  

Kaynakça

  • Allen, D., Kern, T., & Havenhand, M. (2002). ERP Critical Success Factors: an exploration of the contextual factors in public sector institutions. In: Proceedings of the 35th Hawaii International Conference on System Sciences.
  • Amoako-Gyampah, K. (1999). User involvement, ease of use, perceived usefulness and behavioral intention: a test of the enhanced TAM in ERP implementation environment. Proceedings of the 30th DSI, 80–807.
  • Amoako-Gyampah, K., & Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41, 731–745.
  • Avunduk, H., & Güleryüz, Ö. (2018). Kurumsal kaynak planlaması (ERP) ve yönetsel kararlara etkisinin analizi: bir tekstil firmasında nitel bir araştırma. JoCReBE, 8(1), 41-52.
  • Botta-Genoulaz, V., & Millet, P. (2006). An investigation into the use of ERP systems in the service sector. Int. J. Production Economics, 99, 202–221.
  • Boudreau, M. C., & Robey, D. (1999). Organizational transition to enterprise resource planning systems: Theoretical choices for process research. In: Proceedings of the International Conference on Information Systems, 291–299.
  • Boudreau, M.-C., & Robey, D. (2005). Enacting integrated information technology: ahuman agency perspective. Organ. Sci., 16 (1), 3–18.
  • Çark, Ö., (2019). Kurumsal Kaynak Planlama (KKP) Sistemleri. Gazi Kitabevi, Ankara.
  • Chien, S.W., & Tsaur, S. M. (2007). Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries. Computers in Industry, 58, 783–793
  • Devaraj, S., & Kohli, R. (2000). Information technology payoff in the health-care industry: a longitudinal study. J. Manag. Inf. Syst., 41–67.
  • Dezdar, S., & Sulaiman, A. (2011). The influence of organizational factors on successful ERP implementation. Manag. Decis. 49, 911–926.
  • Dong, L. (2001). Modeling top management influence on ES implementation. Business Process Management Journal, 7 (3), 243–250.
  • Elbertsen, L., Benders, J., & Nijssen, E. (2006). ERP use: Exclusive or complemented?. Industrial Management & Data Systems, 106(6), 811–824.
  • Finney, S., & Corbett, M. (2007). ERP implementation: a compilation and analysis of critical success factors. Bus. Process. Manag. J., 13, 329–347.
  • Grover, V., Teng, J., Segars, A.H., & Fiedler, K. (1998). The influence of information technology diffusion and business process change on perceived productivity: the IS executive's perspective. Inf. Manag., 34, 141–159.
  • Holland, C.P., & Light, B.A. (1999). Critical success factors model for ERP implementation. IEEE Software, 16 (3), 30–36.
  • Holland, C.P., Light, B.A., & Gibson, N. (1999). A critical sucess factors model for enterprise resource planning systems implementation. In: 7th European Conference on Information Systems, Copenhagen.
  • Kalaycı, Ş. (2009). SPSS Uygulamalı Çok değişkenli İstatistik Teknikleri. Ankara: Asil Yayın Dağıtım Ltd. Şti.
  • Kant, B., & Odabaş, M.S., (2019). ERP Sistemlerinin Farkli Uygulama Alanlarında Kullanımının Kronolojik İncelenmesi. Black Sea Journal of Engineering and Science, 2(3). 106-111.
  • Kaya, B., & Türen U. (2017). Kurumsal Kaynak Planlaması Projelerinin Nihai Başarı Faktörlerinin Firma Performansı Üzerindeki Etkileri. Gümüşhane Üniversitesi Sosyal Bilimler Enstitüsü Elektronik Dergisi, 8(19), 53-71.
  • Koh, S.C.L., & Simpson, M. (2007). Could enterprise resource planning create a competitive advantage for small businesses?. Benchmark. Int. J., 14, 59–76.
  • Kwahk, K.-Y., & Ahn, H. (2010). Moderating effects of localization differences on ERP use: A socio-technical systems perspective. Computer in Human Behavior, 26, 186–198.
  • Kwahk, K.Y., & Lee, J.N. (2008). The role of readiness for change in ERP implementation: theoretical bases and empirical validation. Inf. Manag., 45, 474–481.
  • Motwani, J., Subramanian, R., & Gopalakrishna, P. (2005). Critical factors for successful ERP implementation: exploratory findings from four case studies. Comput. Ind., 56, 529–544.
  • Nah, F.F.H., & Delgado, S. (2006). Critical success factors for enterprise resource planning implementation and upgrade. J. Comput. Inf. Syst, 46, 99.
  • Ngai, E.W.T., Law, C.C.H., & Wat, F.K.T. (2008). Examining the critical success factors in the adoption of enterprise resource planning. Comput. Ind, 59, 548–564.
  • Nwankpa, J., & Roumani Y. (2014). Understanding the link between organizational learning capability and ERP system usage: An empirical examination. Computers in Human Behavior, 33, 224–234
  • Parthasarathy, S., & Sharma, S. (2014). Determining ERP customization choices using nominal group technique and analytical hierarchy process. Computers in Industry, 65, 1009–1017.
  • Ram, J., Corkindale, D., & Wu, M.-L. (2013). Examining role of system quality in ERP projects. Ind. Manag. Data Syst., 113.
  • Ram, J., Corkindale, D., & Wu, M.L. (2014a). ERP adoption and the value creation: Examining the contributions of antecedents. J. Eng. Technol. Manage, 33, 113–133.
  • Ram, J., Wu, M.L., & Tagg, R. (2014b). Competitive advantage from K ERP projects: Examining the role of key implementation drivers. International Journal of Project Management, 32, 663–675
  • Ranganathan, C., & Brown, C.V. (2006). ERP investments and the market value of firms: toward an understanding of influential ERP project variables. Inform. Syst. Res.,17 (2), 145–161.
  • Sasidharan, S., Santhanam, R., & Brass, D.J. Sambamurthy, V. (2012). The effects of social network structure on enterprise systems success: a longitudinal multilevel analysis. Inform. Syst. Res., 23 (3), 658–678.
  • Tenhiala, A., & Helkiö, P. (2014). Performance effects of using an ERP system for manufacturing planning and control under dynamic market requirements. Journal of Operations Management, 18.
  • Woo, H.S. (2007). Critical success factors for implementing ERP: the case of a Chinese electronics manufacturer. J. Manuf. Technol. Manage, 18, 431–442.

Factors That Affect Enterprise Resource Planning Implementation Performance

Yıl 2020, Cilt: 9 Sayı: 17, 103 - 112, 30.06.2020

Öz

Enterprise Resource Planning (ERP) is a planning system that provides the integration of departments in a firm. The purpose of this study is to determine factors affecting ERP implementation performance. In order to achieve this purpose, a survey was conducted on the companies that have been successful in ERP implementation by sending out a questionnaire. Then, the company characteristics, their ERP program features, their ERP implementation performance and factors that affect ERP implementation performance were analyzed. After literature search, we determined 16 ERP performance factors. We formed four ERP performance groups by using these factors. ERP performance factors are “workers”, “work process and substructure”, “features of ERP program”, and “management”. We analyzed these the impact of factors on ERP performance. The results of the survey have shown that the features of ERP program have a stronger impact on ERP performance than other factors.

Kaynakça

  • Allen, D., Kern, T., & Havenhand, M. (2002). ERP Critical Success Factors: an exploration of the contextual factors in public sector institutions. In: Proceedings of the 35th Hawaii International Conference on System Sciences.
  • Amoako-Gyampah, K. (1999). User involvement, ease of use, perceived usefulness and behavioral intention: a test of the enhanced TAM in ERP implementation environment. Proceedings of the 30th DSI, 80–807.
  • Amoako-Gyampah, K., & Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41, 731–745.
  • Avunduk, H., & Güleryüz, Ö. (2018). Kurumsal kaynak planlaması (ERP) ve yönetsel kararlara etkisinin analizi: bir tekstil firmasında nitel bir araştırma. JoCReBE, 8(1), 41-52.
  • Botta-Genoulaz, V., & Millet, P. (2006). An investigation into the use of ERP systems in the service sector. Int. J. Production Economics, 99, 202–221.
  • Boudreau, M. C., & Robey, D. (1999). Organizational transition to enterprise resource planning systems: Theoretical choices for process research. In: Proceedings of the International Conference on Information Systems, 291–299.
  • Boudreau, M.-C., & Robey, D. (2005). Enacting integrated information technology: ahuman agency perspective. Organ. Sci., 16 (1), 3–18.
  • Çark, Ö., (2019). Kurumsal Kaynak Planlama (KKP) Sistemleri. Gazi Kitabevi, Ankara.
  • Chien, S.W., & Tsaur, S. M. (2007). Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries. Computers in Industry, 58, 783–793
  • Devaraj, S., & Kohli, R. (2000). Information technology payoff in the health-care industry: a longitudinal study. J. Manag. Inf. Syst., 41–67.
  • Dezdar, S., & Sulaiman, A. (2011). The influence of organizational factors on successful ERP implementation. Manag. Decis. 49, 911–926.
  • Dong, L. (2001). Modeling top management influence on ES implementation. Business Process Management Journal, 7 (3), 243–250.
  • Elbertsen, L., Benders, J., & Nijssen, E. (2006). ERP use: Exclusive or complemented?. Industrial Management & Data Systems, 106(6), 811–824.
  • Finney, S., & Corbett, M. (2007). ERP implementation: a compilation and analysis of critical success factors. Bus. Process. Manag. J., 13, 329–347.
  • Grover, V., Teng, J., Segars, A.H., & Fiedler, K. (1998). The influence of information technology diffusion and business process change on perceived productivity: the IS executive's perspective. Inf. Manag., 34, 141–159.
  • Holland, C.P., & Light, B.A. (1999). Critical success factors model for ERP implementation. IEEE Software, 16 (3), 30–36.
  • Holland, C.P., Light, B.A., & Gibson, N. (1999). A critical sucess factors model for enterprise resource planning systems implementation. In: 7th European Conference on Information Systems, Copenhagen.
  • Kalaycı, Ş. (2009). SPSS Uygulamalı Çok değişkenli İstatistik Teknikleri. Ankara: Asil Yayın Dağıtım Ltd. Şti.
  • Kant, B., & Odabaş, M.S., (2019). ERP Sistemlerinin Farkli Uygulama Alanlarında Kullanımının Kronolojik İncelenmesi. Black Sea Journal of Engineering and Science, 2(3). 106-111.
  • Kaya, B., & Türen U. (2017). Kurumsal Kaynak Planlaması Projelerinin Nihai Başarı Faktörlerinin Firma Performansı Üzerindeki Etkileri. Gümüşhane Üniversitesi Sosyal Bilimler Enstitüsü Elektronik Dergisi, 8(19), 53-71.
  • Koh, S.C.L., & Simpson, M. (2007). Could enterprise resource planning create a competitive advantage for small businesses?. Benchmark. Int. J., 14, 59–76.
  • Kwahk, K.-Y., & Ahn, H. (2010). Moderating effects of localization differences on ERP use: A socio-technical systems perspective. Computer in Human Behavior, 26, 186–198.
  • Kwahk, K.Y., & Lee, J.N. (2008). The role of readiness for change in ERP implementation: theoretical bases and empirical validation. Inf. Manag., 45, 474–481.
  • Motwani, J., Subramanian, R., & Gopalakrishna, P. (2005). Critical factors for successful ERP implementation: exploratory findings from four case studies. Comput. Ind., 56, 529–544.
  • Nah, F.F.H., & Delgado, S. (2006). Critical success factors for enterprise resource planning implementation and upgrade. J. Comput. Inf. Syst, 46, 99.
  • Ngai, E.W.T., Law, C.C.H., & Wat, F.K.T. (2008). Examining the critical success factors in the adoption of enterprise resource planning. Comput. Ind, 59, 548–564.
  • Nwankpa, J., & Roumani Y. (2014). Understanding the link between organizational learning capability and ERP system usage: An empirical examination. Computers in Human Behavior, 33, 224–234
  • Parthasarathy, S., & Sharma, S. (2014). Determining ERP customization choices using nominal group technique and analytical hierarchy process. Computers in Industry, 65, 1009–1017.
  • Ram, J., Corkindale, D., & Wu, M.-L. (2013). Examining role of system quality in ERP projects. Ind. Manag. Data Syst., 113.
  • Ram, J., Corkindale, D., & Wu, M.L. (2014a). ERP adoption and the value creation: Examining the contributions of antecedents. J. Eng. Technol. Manage, 33, 113–133.
  • Ram, J., Wu, M.L., & Tagg, R. (2014b). Competitive advantage from K ERP projects: Examining the role of key implementation drivers. International Journal of Project Management, 32, 663–675
  • Ranganathan, C., & Brown, C.V. (2006). ERP investments and the market value of firms: toward an understanding of influential ERP project variables. Inform. Syst. Res.,17 (2), 145–161.
  • Sasidharan, S., Santhanam, R., & Brass, D.J. Sambamurthy, V. (2012). The effects of social network structure on enterprise systems success: a longitudinal multilevel analysis. Inform. Syst. Res., 23 (3), 658–678.
  • Tenhiala, A., & Helkiö, P. (2014). Performance effects of using an ERP system for manufacturing planning and control under dynamic market requirements. Journal of Operations Management, 18.
  • Woo, H.S. (2007). Critical success factors for implementing ERP: the case of a Chinese electronics manufacturer. J. Manuf. Technol. Manage, 18, 431–442.
Toplam 35 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Araştırma Makalesi
Yazarlar

Gülin S. Bolatan 0000-0002-9668-3584

Yayımlanma Tarihi 30 Haziran 2020
Kabul Tarihi 31 Aralık 2019
Yayımlandığı Sayı Yıl 2020 Cilt: 9 Sayı: 17

Kaynak Göster

APA S. Bolatan, G. (2020). Kurumsal Kaynak Planlaması Uygulaması Performansına Etki Eden Faktörler. Balkan Sosyal Bilimler Dergisi, 9(17), 103-112.