Sağlık İşletmelerinde Lojistik Yönetiminin Bileşenleri: Bir Özel Tıp Merkezi Uygulaması

Öz

Lojistik yönetimi, işletmelere rekabet avantajı sağlayabilme potansiyeline sahip bir faaliyet alanıdır. Bu çalışmanın temel amacı, lojistik yönetimini sağlık işletmeleri bağlamında incelemektir. Araştırma, sağlık işletmelerinde yürütülen lojistik faaliyetleri tanımlamayı ve bu faaliyetlerin tıbbi süreçlerle olan ilişkilerini ortaya koymayı hedeflemektedir. Çalışma, özel bir tıp merkezinde, vaka çalışması yöntemi kullanılarak yürütülmüştür. Veriler gözlem, doküman incelemesi ve yüz yüze görüşmeler yoluyla elde edilmiştir. Süreçler akış diyagramları aracılığıyla görselleştirilmiş ve analiz edilmiştir. Araştırma bulguları, hasta hizmetleri, medikal muhasebe, satın alma, depolama, taşıma/transfer, sterilizasyon, atık yönetimi, çamaşırhane, bakım ve onarım olmak üzere dokuz lojistik faaliyet merkezinin tanımlanabileceğini göstermektedir. Ayrıca, lojistik faaliyetlerin önemli bir kısmının tıbbi süreçlerle entegre olduğu belirlenmiştir. Bu nedenle, söz konusu faaliyetlerin iyileştirilmesi, sağlık hizmetlerinin kalitesinin ve hasta memnuniyetinin artırılmasına katkı sağlayabilecek alanlar olarak tanımlanmıştır. Lojistik yönetimi çoğunlukla üretim işletmeleri perspektifinden ele alınmaktadır. Ancak hastanelerde rutin işlerin önemli bir bölümü lojistik faaliyetlerle doğrudan ilişkilidir. Sağlık işletmelerinde lojistik yönetimine odaklanan bu çalışmanın, gelecekteki araştırmalara teorik altyapı sunması beklenmektedir.

Anahtar Kelimeler

• Lojistik
• Sağlık Hizmetleri
• Hastaneler
• Vaka Çalışması

Components of Logistics Management in Healthcare: Case of a Private Medical Center

Öz

Logistics management is an area of activity that has the potential to provide a competitive advantage for businesses. The main purpose of this study is to investigate logistics management in the context of healthcare businesses. The study aims to define the logistics activities in healthcare organizations and explore their connections with medical processes. A case study was employed in a private medical center. Data were collected through observation, document review, and face-to-face interviews. Processes were visualized and analyzed using flow diagrams. The findings of the research show that nine logistics activity centers including patient services, medical accounting and invoicing, purchasing, warehouse, transfer-transport, sterilization, waste, laundry, maintenance and repair can be identified. The study also indicates that a significant level of logistics activity is embedded into medical processes. Therefore, improving these activities can lead to higher quality of healthcare services and customer satisfaction. Logistics management is mostly defined from the perspective of industrial enterprises. However, a significant portion of the daily activities in hospitals, is related to logistics activities. This study, having addressed the application of logistics management in healthcare organizations, is expected to provide theoretical insights that will support future research.

Anahtar Kelimeler

• Logistics
• Healthcare
• Hospitals
• Case study

Kaynakça

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