Kurumsal Kaynak Planlaması Sistemlerinin Bulanık AHP ve Bulanık MOORA Yöntemleriyle Seçimi: Üretim Sektöründe Bir Uygulama

Yıl 2013, Cilt: 11 Sayı: 2, 274 - 293, 01.06.2013

Yrd. Doç. Dr. Kemal Vatansever Yrd. Doç. Dr. Metin Uluköy

Öz

One of the most significant factors which affects the success of ERP implementation is to determine the proper software. To successfully implement an ERP project, it is a necessity to determine the proper software compatible with the structure of the enterprise. The implementation of an improper software causes a great amount of loss of funds and time as well as a disruption of activities. This study, through the usage of fuzzy AHP (Analytic Hierarchy Process) and fuzzy MOORA (multi-objective optimization on the basis of ratio analysis) methods, aims to suggest some solutions on determining the most proper software based on the expectations and needs of enterprises active in manufacturing sector. Within the study, Fuzzy AHP and fuzzy MOORA methods are used to determine the most proper ERP software for manufacturing sector. Within this context, as the first step the factors whose reliability has been tested in the literature have been determined and then a survey has been conducted on the decision-makers. With Decision support has been provided for the executives with the decision matrix formed in accordance with executives’ opinions, by using fuzzy AHP method to determine the criteria weight and fuzzy MOORA method to evaluate the alternatives.

Anahtar Kelimeler

Entrprise Resource Planning (ERP), Fuzzy Analytic Hierarchy Process (Fuzzy AHP), Fuzzy MOORA

Kurumsal Kaynak Planlaması Sistemlerinin Bulanık AHP ve Bulanık MOORA Yöntemleriyle Seçimi: Üretim Sektöründe Bir Uygulama

Öz

KKP başarılarını etkileyen en önemli faktörlerden biri de yazılım seçimidir. Başarılı bir KKP projesini uygulamak için firma yapısına uygun doğru yazılımın seçilmesi gerekmektedir. Yanlış bir yazılım seçimi işletmelerde ciddi maliyet ve zaman kaybına neden olduğu gibi işletme faaliyetlerinin aksamasına da neden olmaktadır. Çalışmada üretim sektöründeki firmaların beklenti ve ihtiyaçlarına yönelik en uygun yazılım seçimi için bulanık AHP(Analitik Hiyerarşi Prosesi) ve bulanık MOORA (Oran Analizi Temeline Dayalı Çok Amaçlı Optimizasyon) yöntemleri bir arada kullanılarak yöneticilere karar desteği sağlanması amaçlanmaktadır. Çalışmada üretim sektörü için en uygun KKP yazılımı seçimi için bulanık AHP ve bulanık MOORA yöntemleri bir arada kullanılmıştır. Çalışmada öncelikle literatürde güvenilirliği test edilmiş faktörler belirlenmiştir. Karar vericilerin görüşleri doğrultusunda oluşturulan karar matrisleriyle, kriter ağırlıklarının belirlenmesinde bulanık AHP ve alternatiflerin değerlendirilmesinde ise bulanık MOORA yöntemleri uygulanarak yöneticilere karar desteği sağlanmıştır.

Anahtar Kelimeler

Kurumsal Kaynak Planlaması (KKP), Bulanık AHP, Bulanık MOORA

Kaynakça

• AHN, B. S, ve CHOI S. H. (2008), “ERP System Selection Using a Simulation-Based AHP Approach: A Case of Korean Homeshopping Company”, Journal of the Operational Research Society, Sayı: 59, s.322–330
• ARCHANA, M. and SUJATHA, V. (2012), “Application of Fuzzy Moora and GRA in Multi Criterion Decision Making Problems”, International Journal of Computer Applications, Sayı: 53(9), s. 46-50
• AYDIN, Ö. Ve ARSLAN, G., (2010),“Optimal Hospital Location With Fuzzy AHP”, The Business Review Cambridge,Sayı: 15, s. 262-268
• BAKİ, B. ve ÇAKAR, K., (2005), “Determining the ERP packageselecting criteria ThecaseofTurkish manufacturing companies”, Business Process Management Journal, Sayı: 11(1), s. 75-86
• BAYRAKTAR, Erkan; EFE, Mehmet, (2006), Kurumsal Kaynak Planlaması (ERP)Kurulum Süreci: Kritik Başarı Faktörleri, Yönetim Bilimleri Dergisi, Sayı: 4, (2) s.91-109,
• BALEZANTİS, A.; BALEZANTİS, T. ve BRAUERS, W.K.M. (2012), “Multimoora-FG: A Multi-Objective Decision Making Method for Linguistic Reasoning with an Application to Personnel Selection”, Informatica, Sayı: 23(2), s. 173-190
• BALEZENTİS, T., (2011), “A Farming Efficiency Estimation Model Based on Fuzzy Multimoora”, Management Theory and Studies for Rural Business ad Infrastructure Development, Sayı: 5(29), s. 43-52
• BUENO, S. ve SALMERON L. J., (2008), Fuzzy modeling Enterprise Resource Planning tool selection, Computer Standards & Interfaces, Sayı: 30, s.137–147
• BÜYÜKÖZKAN, G. ve ÇİFTÇİ, G., (2012),“A Combined Fuzzy AHP and Fuzzy TOPSİS Based Strategic Analysis of Electronic Service Quality in Healthcare Industry”, Expert Systems with Applications, Sayı: 39, s. 2341-2354
• BÜYÜKÖZKAN, G.; ÇİFTÇİ, G. ve GÜLERYÜZ, S., (2011),“Strategic Analysis of Healthcare Service Quality Using Fuzzy AHP Methodology”, Expert Systems with Applications, Sayı: 38, s. 9407-9424
• BRAUERS, W.K.M. and ZAVADSKAS, E.K. (2006), “The Moora Method and Its Application to Privatization in a Transition Economy”, Control and Cybernetics, Sayı: 35(2), s. 445-469
• BRAUERS, W.K.M. ve ZAVADSKAS, E.K. (2012), “Robustness of Multimoora: A Method for Multi-Objective Optimization”, Informatica, Sayı: 23(1), s. 1-25
• BRAUERS, W.K.M.; ZAVADSKAS, E.K.; Turskis, Z. ve VİLUTİENE, T. (2008), “Multi-Objective Contractor’s Ranking by Applying the Moora Method”, Journal of Business Economics and Management, Sayı: 9(4), s. 245-255
• BRAUERS, W.K.M.; ZAVADSKAS, E.K.; Peldschus, F ve TURSKİS, Z. (2008), “Multi-Objective Decision Making for Road Design”, Transport, Sayı: 23(3), s. 183-193
• BRAUERS, W.K.M. ve ZAVADSKAS, E.K. (2010), “Project Management by Multimoora as an Instrument for Transition Economies”, 290 Technological and Economic Development of Economy Baltic Journal of Sustainability, Sayı: 16(1), s. 5-24
• CHANG, D.Y. (1996),“Application of the Extent Analysis Method on Fuzzy AHP”, European Journal of Operational Research, Sayı: 95, s. 649-655
• CHANG, Man-Kit; CHEUNG, Waiman; CHENG, Chun-Hung and YEUNG, H.Y. Jeff, (2008), “Understanding ERP System Adoption From The User’s Perspective”, International Journal of Production Economics, Sayı: l.113, s. 928-942.
• CHAMODRAKAS, I; BATİS, D. ve MARTAKOS, D. (2010), “Supplier Selection in Electronic Market Places Using Satisficing and Fuzzy AHP”, Expert Systems with Applications, Sayı: 37, s. 490-498
• DAĞDEVİREN, M.; YAVUZ, S. ve KILINÇ, N., (2009),“Weapon Selection Using the AHP and TOPSİS Methods Under Fuzzy Environment”, Expert Systems with Applications, Sayı: 36, s. 8143-8151
• DEY, B.; BAİRAGİ, B.; SARKAR, B. ve SANYAL, S., (2012), “A Moora Based Fuzzy Multi Criteria Decision Making Approach for Supply Chain Strategy Selection”, International Journal of Industrial Engineering Computations, Sayı: 3, s. 649-662
• ENEA, M. ve PİAZZA, T., (2004),“Project Selection by Constrained Fuzzy AHP”, Fuzzy Optimization and Decision Making, Sayı: 3, s. 39-62
• GARAVELLI, A., (2003), “Flexibility Configurations For The Supply Chain Management”, International Journal Production Economics, Sayı: 185, s.141-153.
• GÜNGÖR, Z.; SERHADLIOĞLU, G. ve KESEN, S., (2009),“A Fuzzy AHP Approach to Personnel Selection Problem”, Applied Soft Computing, Sayı: 9, s. 641-646
• HEO, E.; KİM, J., ve BOO, K. J., (2007),“Analysis of the Assessment Factors for Renewable Energy Dissemination Program Evaluation Using Fuzzy AHP”, Renewable and Sustainable Energy Reviews, Sayı: 14, s. 2214-2220
• HSİEH, T. Y.; LU, S. T. ve TZENG, G. H., (2004), “Fuzzy MCDM Approach for Planning and Design Tenders Selection in Public Office Buildings”, International Journal of Project Management, Sayı: 22, 573-584
• JYOTİ, B. D.K ve DESHMUKH, S.G. (2008),“Evaluating Performance of National R&D Organizations Using Integrated DEA-AHP Technique”, International Journal of Productivty and Performance Management, Sayı: 57, s. 370-388
• LEE, A.H.I. (2009),“A Fuzzy Supplier Selection Model With the Consideration of Benefits Opportunities, Costs and Risks”, Expert Systems with Applications, Sayı: 36, s. 2879-2893
• KALİBATAS, D. ve TURSKİS Z. (2008), “Multicriteria Evaluation of Inner Climate by Using Moora Method”, Information Technology and Control, Sayı: 37(1), s. 79-83
• KARANDE, P.ve CHAKRABORTY, S., (2012), “A Fuzzy-Moora Approach for ERP System Selection”, Decision Science Letters, Sayı: 1, s. 11- 22
• KARSAK, E. E.ve ÖZOĞUL, C. O.,,(2009) An integrated decision making approach for ERP system selection, Expert Systems with Applications, Sayı: 36, s.660–667
• KEÇEK, Gülnur; YILDIRIM, Esra (2010), Kurumsal Kaynak Planlama (ERP) Sisteminin Analitik Hiyerarşi Süreci (AHP) İle Seçimi: Otomotiv Sektöründe Bir Uygulama, Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Sayı:15, (1), s.193-211
• KILINÇCI, Ö. ve ÖNAL, S. A., (2011),“Fuzzy AHP Approach for Supplier Selection in a Washing Machine Company”, Expert Systems with Applications, Sayı: 38, s. 9656-9664
• KUMAR, K. and HILLSGERSBERG V.J., (2000), “ERP Experiences And Evolution” ,Communication of the ACM, Sayı: l:43, (4/23), s. 22-26.
• KUMAR, V.; MAHESHWARİ, B. ve KUMAR, U. (2003), An investigation of critical managementissues in ERP implementation: empirical evidence from Canadian organization’s, Technovation, Sayı: 23, s.793-807.
• KRACKA, M.; BRAUERS, W.K.M. ve ZAVADSKAS, E.K. (2010), “Ranking Heating Losses in a Building by Applying the Multimoora”, Inzinerine Ekonomika- Engineering Economies, Sayı: 21(4), s. 352-359
• KRİSHNENDU, S.; SHANKAR, R.; YADAV, S. S. ve THAKUR, L. S. (2012),“Supplier Selection Using Fuzzy AHP and Fuzzy Multi-Objective Linear Programming for Developing Low Carbon Supply Chain”, Expert Systems with Applications, Sayı: 39, s. 8182-8192
• Lİ, Jie ve CHEN, Shouming (2009),“Evaluating the Architectural Design Services by Using Fuzzy AHP”, The Business Review Cambridge, Sayı: 13, s. 129-137
• LİN, H. Y.; HSU, P. Y. ve SHEEN, J. G., (2007), A fuzzy-based decision-making procedure for data warehouse system selection, Expert Systems with Applications, Sayı: 32, s.939–953
• MABERT, A.V.; SONI A. ve VENKATARAMAN, M.A., (2003), ‘‘Enterprise Resource Planning: Managing The Implementation Process’, European Journal of Operational Research, Sayı: 146(302), s.302-314
• MANDAL, U. K.ve SARKAR, B., (2012), Selection of Best Intelligent Manufacturing System Under Fuzzy Moora Conflicting MCDM Environment”, International Journal of Engineering Technology and Advanced Engineering, Sayı: 2(9), s. 301-310
• MEXAS, M. P.; QUELHAS, O. L. G. ve COSTALNT, H. G., (2012), Prioritization of enterprise resource planning systems criteria:Focusing on construction industry”, International Journal ProductionEconomics, Sayı: 139, s.340–350
• MOHAGHAR, A.; FATHİ, M. R.; ZARCHİ, M. K. ve OMİDİAN, A., (2012),“A Combined VİKOR-Fuzzy AHP Approach to Marketing Strategy Selection”, Business Management and Strategy, Sayı: 3, s. 13-27
• PERÇİN, S., (2008), Using the ANP Approach in Selecting and Benchmarking ERP Systems, Benchmarking: An International Journal, Sayı: 15 (5) 630-649
• PERÇİN, S., (2008),“Use of Fuzzy AHP for Evaluating the Benefits of Information Sharing Decisions in a Supply Chain”, Journal of Enterprise Information Management, Sayı: 21, s. 263-284
• JANG, Y. W.; LIN, I. C. ve TAIWAN, T., (2009), “Business Strategies and the Adoption of ERP Evidence From Taiwan’s Communications Industry”, Journal of Manufacturing Technology Management, Sayı: 20(8), s.1084-1098
• ÜNAL, C. ve GUNER, G. M., (2009), Selection of ERP suppliers using AHP tools in the clothing industry, International Journal of Clothing Science and Technolog, Sayı: 21(4), s.239-251
• SAATY, T.L. ve VARGAS, L.G. (2000), Models, Methods, Concepts and Applications of theAnalytic Hierarchy Process, Boston: Kluwer Academic Publishers
• SUN, C. C., (2010),“A Performance Evaluation Model by Integrating Fuzzy AHP and Fuzzy TOPSİS Methods”, Expert Systems with Applications, Sayı: 37, s. 7745-7754
• TELTUMBDE, A., (2000), A framework for evaluating ERP projects, International Journal of Production Research, Sayı: 38(17), s.4507–4520
• TZENG, G. H. ve Huang, J. J., (2011), Multiple Attribute Decision Making Methods and Applications, CRC Pres Taylor and Francis Group, A Chapman and Hall Book, Boca Raton
• WEI, C.C. ve WANG, J. M. J., (2004) “A Compherehensive Framework For Selecting an ERP System”, International Journal of Project Management, Sayı: 22, s.161-169
• WEİ, C. C.; CHİEN, F. C. ve WANG, J. M. J., (2005), “An AHP-Based Approach to ERP System Selectione, International Journal Production Economics, Sayı: 96, s.47–62
• XİA, W. ve WU, Z., (2007),“Supplier Selection With Multiple Criteria in Volume Discount Environments”, Omega, Sayı: 35, s. 494-504
• YANG, J. B.; WU, C. T. ve TSAI, C. H., (2007), “Selection of an ERP system for a construction firm in Taiwan: A case study”, Automation in Construction, Sayı: 16, s.787-796
• ZADEH, L.A. (1965),“Fuzzy Sets”, Information and Control, Sayı: 8, s. 338-353