Öğrenci Yaşamları: Hayalimdeki Kampüs

Öz

Eğitim ve öğretim faaliyetlerinin uygun fiziksel alanlarda gerçekleştirilmesini sağlamanın yanı sıra, üniversite kampüsleri, tüm idari ve akademik personel, özellikle de öğrencilerin serbest zamanlarını geçirebilecekleri ve eğlence ihtiyaçlarını karşılayabilecekleri esnek alanlardır. Bu nedenle, üniversite yerleşkelerinin planlanması sürecinde çeşitli faktörlerin dikkate alınması gerekmektedir. Önemli olan bu planlamaların bütüncül ve işlevsel bir şekilde ele alınmasıdır. Bu kapsamda, Türkiye'deki üniversite kampüslerinde öğrenciler tarafından algılanan hizmet kalitesi boyutlarını belirlemek ve bu doğrultuda 'Kampüs Hizmet Kalitesi ve Rekreasyon Alan Memnuniyeti Ölçeği (KHKVRAMÖ) geliştirmek amaçlanmıştır. Çalışmada kampüs rekreasyon hizmet kalitesini oluşturan değişkenler, kampüs rekreasyonu, spor ve rekreasyon ölçekleri dâhil olmak üzere bir literatür taraması yoluyla belirlenmiştir. Bu kapsamda faktör analizi yoluyla kampüs rekreasyon hizmet kalitesinin dört ayrı boyutu belirlenmiştir. Bu faktörler; tesis tasarımı, program kapsamı, ortam ve insanlarla etkileşim olarak isimlendirilmiştir. Çalışma kapsamında geliştirilen ölçüm aracı ile araştırmacılar ve üst yönetim kampüs rekreasyon hizmet kalitesini inceleyerek üniversitelerin mevcut durumunun analiz edilmesine ve bu yolla üniversite bağlamında kampüs rekreasyon programlarının geliştirilmesi, yeniden yapılandırılması ya da tasarlanmasına yardımcı olabilir. Üniversite yöneticileri tarafından kampüs rekreasyonuna ilişkin hizmet kalitesinin periyodik ölçümlerinde geliştirilen ölçüm aracının bu boyutları dahil edilebilir.

Anahtar Kelimeler

• Hizmet kalitesi
• Üniversite
• Öğrenciler
• Kampüs rekreasyonu
• Ölçek geliştirme

Student Lives: My Dream Campus

Öz

Besides making sure education and training activities happen in suitable physical spaces, university campuses are flexible areas where all administrative and academic staff, especially students, can enjoy leisure and fulfill their recreational needs. Therefore, various factors need to be taken into account in the planning process of university campuses. It is important that these plans are handled holistically and functionally. In this context, the study aims to identify the dimensions of service quality as perceived by students in university campuses in Türkiye and, accordingly, to develop the ‘Campus Service Quality and Recreation Area Satisfaction Scale (CSQASRS).’ The study determined the variables that constitute campus recreation service quality through a literature review, including campus recreation, sports and recreation scales. In this context, four different dimensions of campus recreation service quality were identified through factor analysis. These factors were named as facility design, program scope, environment and interaction with people. With the measurement tool developed within the scope of the study, researchers and senior management can help to analyze the current situation of universities by examining the campus recreation service quality and thus help to develop, restructure or design campus recreation programs in the university context. These dimensions of the developed measurement tool can be included in periodic measurements of service quality related to campus recreation by university administrators.

Anahtar Kelimeler

• Service quality
• University
• Students
• Campus recreation
• Scale development

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