Kamu Kurumlarında Görev Yapan Memurların Vatandaş Kavramına İlişkin Metaforik Algıları

Yıl 2025, Cilt: 15 Sayı: 3, 954 - 983, 30.09.2025

Atıf Çiçekli

Öz

Bu araştırmanın temel amacı kamu görevlilerinin vatandaş algısını anlamak ve bu algının kamu yönetimi süreçlerine etkisini metaforlar aracılığıyla incelemektir. Araştırmada nitel araştırma yöntemlerinden temel nitel araştırma deseni benimsenmiştir. Araştırmada toplam 424 kamu görevlisinden metafor formları aracılığıyla veriler elde edilmiştir. Elde edilen veriler tümevarımsal analiz yaklaşımı ile analiz edilmiştir. Araştırmada elde edilen verilerin analizi sonucunda vatandaş-devlet ilişkisi, rol, davranış, toplumsal konum, kimlik, işlev, değer ve duygu temalarına ulaşılmıştır. Başka bir deyişle kamu görevlilerinin vatandaşa ilişkin metafor algılarının bu temalar ile ilişkili olduğu belirlenmiştir. Araştırma sonuçlarına göre vatandaşın devlete bağlı, çalışkan ve uyumlu bir figür olarak tanımlanması, Weberyen bürokratik otorite modelinin izlerini taşırken, aynı zamanda vatandaşın edilgen, yönlendirilmeye açık ve bazen kişisel çıkarlarını ön planda tutan bir figür olarak görülmesi, modern yönetişim anlayışıyla çelişen bir bakış açısını ortaya koymaktadır. Ayrıca elde edilen bulgular, vatandaş algısının yalnızca yönetsel bir kategori değil, aynı zamanda toplumsal hiyerarşiyi, iktidar ilişkilerini ve kamusal alandaki birey-devlet etkileşimini nasıl şekillendirdiğini göstermektedir.

Anahtar Kelimeler

Kamu Görevlileri , Vatandaş , Birey Devlet İlişkisi , Aidiyet , Algı

Metaphorical Perceptions Of Officals Working In Public Institutions About The Concept Of Citizen

Öz

The main purpose of this reseach is to investigate public officers’metaphoric perceptions regarding “citizen”. The basic qualitative research design, one of the qualitative research methods, was adopted in this study. Data were obtained from a total of 424 public officers through metaphor forms and they were analyzed by means of the inductive analysis approach. As a result of the analysis, the themes of citizen-state relations, role, behavior, social position, identity, function, value and emotion were revealed. In other words, it was determined that the metaphorical perceptions of public officers regarding citizens were related to these themes. According to the research findings, the perception of the citizen as a hardworking and compliant figure loyal to the state bears resemblance to the Weberian bureaucratic authority model, while the citizen is also viewed as a passive figure, susceptible to manipulation and sometimes prioritizing her personal interests, revealing a perspective that contradicts modern understandings of governance. In addition, the findings highlight that citizen perception is not merely an administrative construct but also a mechanism that influences state-society relations, power distribution, and the accessibility of public services.

Anahtar Kelimeler

Public Officials , Citizen , Individual–State Relationship , Belonging , Perception

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