ECZACILARDA TÜKENMİŞLİK VE MESLEKİ SORUMLULUK: ROL ÇATIŞMASI VE BELİRSİZLİĞİN ROLÜ

Yıl 2026, Cilt: 24 Sayı: 60 , 795 - 821 , 29.03.2026

Sema Dalkılıç

https://doi.org/10.35408/comuybd.1808387

https://izlik.org/JA48ZJ49SY

Öz

Bu çalışmanın amacı, eczacılarda tükenmişlik ve mesleki sorumlulukları yerine getirme düzeyini etkileyen bireysel ve örgütsel faktörleri belirlemektir. Araştırma Türkiye’deki eczacılar üzerinde yürütülmüş ve veriler eczacı odaları aracılığıyla dağıtılan çevrimiçi anket yoluyla toplanmıştır. Analizlerde betimsel istatistikler, bağımsız örneklem t-testi, tek yönlü ANOVA, korelasyon analizi ve regresyona dayalı aracılık analizi (PROCESS Model 4) kullanılmıştır.
Bulgular, tükenmişliğin kadın eczacılarda daha yüksek olduğunu, yaş gruplarına göre farklılık gösterdiğini ve ileri yaşlarda azaldığını ortaya koymaktadır. Tükenmişlik ekip büyüklüğüne göre doğrusal olmayan bir örüntü göstermiş; küçük ve orta büyüklükteki ekiplerde azalırken altı ve üzeri çalışan bulunan ekiplerde yeniden artmıştır. Ücret memnuniyetsizliği de tükenmişliği anlamlı biçimde artırmaktadır. Mesleki sorumlulukları yerine getirme düzeyi cinsiyete göre farklılık göstermemekte; ancak yaş ilerledikçe artmakta ve daha büyük ekiplerde daha düşük düzeyde görülmektedir.
Rol çatışması ve rol belirsizliğinin tükenmişliği anlamlı biçimde yordadığı bulunmuştur. Tükenmişlik, mesleki sorumlulukları yerine getirme düzeyi ile negatif yönde ilişkilidir. Aracılık analizleri, tükenmişliğin rol belirsizliği ile mesleki sorumluluk arasındaki ilişkide kısmi; rol çatışması ile mesleki sorumluluk arasındaki ilişkide ise tam aracılık rolü üstlendiğini göstermiştir. Bu bulgular, duygusal tükenmenin iş yerindeki rol stresörleri ile sorumluluk davranışları arasındaki ilişkide temel bir açıklayıcı mekanizma olduğunu ortaya koymaktadır.

Anahtar Kelimeler

eczacılar , rol çatışması , rol belirsizliği , tükenmişlik , mesleki sorumluluk

BURNOUT AND PROFESSIONAL RESPONSIBILITY AMONG PHARMACISTS: THE ROLE OF ROLE CONFLICT AND AMBIGUITY

https://izlik.org/JA48ZJ49SY

Öz

The aim of this study is to identify the individual and organizational factors influencing burnout and professional responsibility fulfillment among pharmacists. The research was conducted with pharmacists in Türkiye, and data were collected through an online questionnaire distributed via chambers of pharmacists. Descriptive statistics, independent-samples t-tests, one-way ANOVA, correlation analysis, and regression-based mediation analysis (PROCESS Model 4) were employed.
The findings indicate that burnout is higher among women, varies across age groups, and decreases in older age groups. Burnout demonstrated a non-linear pattern across team size, decreasing in small-to-medium teams but increasing again in larger teams (six or more staff). Burnout was also significantly higher among pharmacists dissatisfied with their pay. Professional responsibility fulfillment did not differ by gender; however, it increased with age and was lower in larger teams.
Role conflict and role ambiguity were found to significantly predict burnout. Burnout was negatively associated with professional responsibility fulfillment. Mediation analyses revealed that burnout partially mediated the relationship between role ambiguity and professional responsibility fulfillment and fully mediated the relationship between role conflict and professional responsibility fulfillment. These findings suggest that emotional exhaustion serves as a key mechanism linking workplace role stressors to responsibility-related behaviors.

Anahtar Kelimeler

Pharmacists , Role Conflict , Role Ambiguity , Burnout , Professional Responsibility

Kaynakça

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