Turizm Sektöründe Örgütsel Vatandaşlık Davranışı Üzerine Bir Değerlendirme

Öz

Bu çalışma, turizm işletmelerinde örgütsel vatandaşlık davranışı (ÖVD) ile ilgili kavramsal ve görgül literatürün bir taraması niteliği taşımaktadır. İlgili literatürün incelenmesi sonucunda ilk çalışmalarda ÖVD’nin gönüllülük esasına dayalı olarak oluştuğu saptanmıştır. Daha sonra yapılan uygulamalı araştırmalar ve değişen çevre şartları sonucunda ÖVD görev performansının gerçekleşmesini sağlayacak sosyal ve psikolojik çevreyi destekleyen davranışlar olarak ifade edilmiştir. Buna ilaveten, ÖVD’yi açıklamak üzere çok sayıda boyutun geliştirildiği saptanmıştır. Literatürde boyutlandırma çalışmaları ile ilgili bir fikir birliği olmamasına rağmen, örgütsel vatandaşlık davranışlarının genel olarak örgütsel ve bireysel olmak üzere iki genel grupta incelendiği belirlenmiştir. Turizm işletmelerinin emek yoğun özelliğine dayalı olarak bu boyutlara bir de müşteri boyutu’nun eklenerek, bu boyutun geçerliğinin de araştırıldığı tespit edilmiştir. Turizm işletmeleri kapsamında otel, seyahat acentesi ve yiyecek- içecek işletmelerinde ÖVD konusunda araştırmaların mevcut olduğu, araştırmalarda yoğunlukla lider-üye etkileşimi, örgütsel bağlılık, algılanan örgütsel destek, psikolojik güçlendirme, iş tatmini ve iş performansı ile ÖVD arasındaki ilişkilerin incelendiği sonucu ortaya konmuştur

Anahtar Kelimeler

• Örgütsel Vatandaşlık Davranışı, Örgüte Yönelik

An Analysis of Organizational Citizenship Behavior in Tourism Sector

Öz

This study is a review of the conceptional and empirical literature related to the organizational citizenship behavior in tourism businesses. As a result of the analysis of the related literature, OCB was observed to emerge on voluntary basis. As a result of the applied studies and changing circumstances, OCB was defined as behaviors that support the social and psychological domains that will ensure the realization of task performance. In addition to this, it was determined that a number of dimensions were developed to define OCB. Although there is not a consensus over the dimensioning studies in literature, organizational citizenship behaviors that are classified in two main groups: organizational and personal. Based on the labor intense characteristics of tourism businesses, the customer dimension was also added to these dimensions and the validity of this dimension was also investigated. It was revealed that there are studies on OCB in hotels, travel agencies and catering businesses within the context of tourism businesses and the relationships among leader-member interactions, organizational loyalty, perceived organizational support, psychological reinforcement, job satisfaction and performance are thoroughly analyzed

Anahtar Kelimeler

• Organizational Citizenship Behavior, Organizational Citi

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