“Reverse Mentoring” Designs of Banking Sector in Turkey

Yıl 2017, Cilt: 15 Sayı: 29, 305 - 318, 12.07.2017

Nurgül Keleş Tayşir Beliz Ülgen

Öz

Reverse mentoring has some significant impact on building relationship between generations. This study represents one of the first attempts in Turkey to examine this instrument’s application process in real life. The purpose of this study is to gather information and describe the implementation of banking sector’s reverse mentoring process in Turkey. Multiple case study method was used in this study in order to gather further information about the reverse mentoring process. Data were collected through semi-structured interviews with three banks’; Akbank, Garanti Bank, and Denizbank; training and human resources supervisors who took an active role in reverse mentoring process.The findings of this study help us to present current information about the reverse mentoring designs of companies and highlight the importance of reverse mentoring as a valuable instrument for managing generational diversity

Anahtar Kelimeler

Reverse mentoring, Mentoring, Generations, Banking sector, Mentor, mentee

Türkiye Bankacılık Sektöründe “Tersine Mentorluk” Uygulamaları

Öz

Tersine mentorluk, kuşaklar arası ilişkilerin düzenlenmesi açısından büyük önemi olan bir uygulamadır. Bu çalışma, Türkiye’de tersine mentorluk uygulamasının nasıl hayata nasıl geçirildiğini ortaya koymayı hedefleyen ilk çalışmalar arasında yer almaktadır. Bu çalışmanın amacı, Türkiye bankacılık sektöründe “tersine mentorluk” uygulamasının tanımlanması, uygulamanın aşamaları ve detayları hakkında bilgi sunmaktır. “Tersine mentorluk” uygulaması ile ilgili derinlemesine bilgi sunabilmek ve analiz yapabilmek amacıyla çoklu örnek olay yöntemine başvurulmuştur. Çalışmamızda üç bankanın; Akbank, Garanti Bankası ve Denizbank, insan kaynakları ve eğitim departmanlarında görev alan ve “tersine mentorluk” uygulamasının hayata geçirilmesinde aktif görev alan uzmanlarla yarı yapılandırılmış mülakatlar gerçekleştirilmiştir. Çalışmanın sonuçları ile yeni bir uygulama olan “tersine mentorluk” kavramı hakkında bilgi sunmak ve kavramın farklı kuşakların yönetimi konusundaki önemini vurgulamak amaçlanmaktadır

Anahtar Kelimeler

tersine mentorluk, mentorluk, kuşaklar, bankacılık sektörü, mentor, mentee

Kaynakça

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