THE EFFECT OF ORGANIZATIONAL JUSTICE ON EMOTIONAL EXHAUSTION: THE CASE OF HEALTH EMPLOYEES

Yıl 2024, Cilt: 22 Sayı: 53, 992 - 1016, 22.07.2024

Osman Benk , Gökhan Kenek

https://doi.org/10.35408/comuybd.1406939

Öz

It will be tried to point out the issues of justice and burnout in the health sector, due to the inability of healthcare workers to obtain their material and moral rights in Türkiye, whose workload and work-related problems have become more evident with the pandemic, and the impact of the physical and psychological violence they encounter. In this context, purpose of the research is to examine the effect of organizational justice perception on emotional burnout. The research data required for this purpose was obtained from 141 health officers working in a research hospital in Ankara by face-to-face survey method in November-December 2022. Turkish adaptation made by Yıldırım (2007) of the organizational justice perception scale, which consists of 3 dimensions: distributive, interactional and procedural justice and contains 20 items, developed by Niehoff and Moorman (1993), which has been widely used in the literature in order to evaluate employees’ perception of organizational justice, was used. In order to evaluate employees’ perceptions of emotional exhaustion, 9 items from the scale published in the literature as the Maslach Burnout Inventory, which consists of 3 dimensions and 22 items developed by Maslach and Jackson (1981), were used and the Turkish adaptation of the emotional exhaustion dimension was made by Ergin (1992). The scales used to collect data were primarily subjected to confirmatory factor analysis (CFA) using the MPlus 7 package program. After the CFA along with the goodness of the scales’ fit values, effect of organizational justice on emotional burnout was tested with SEM (structural equation model) analysis. The result revealed that the perception of organizational justice affects emotional burnout in a significant and negative way. Research results reveal the benefit of investigating relation between organizational justice and burnout in the healthcare sector. In this context, the research is important in terms of understanding the employees in the sector and the subjective well-being of the sector.

Anahtar Kelimeler

Organizational Justice, Burnout, Emotional Exhaustion, Health Employees

ÖRGÜTSEL ADALETİN DUYGUSAL TÜKENMİŞLİK ÜZERİNDEKİ ETKİSİ: SAĞLIK ÇALIŞANLARI ÖRNEĞİ

Öz

Pandemi ile birlikte iş yükleri ve işle ilgili sorunları daha da belirgin hâle gelen sağlık çalışanlarının Türkiye’de maddi ve manevi haklarını elde edememeleri ve karşılaştıkları fiziksel ve psikolojik şiddet olaylarının da etkisiyle sağlık sektöründeki adalet ve tükenmişlik konularına işaret edilmeye çalışılacaktır. Bu bağlamda araştırmanın amacı örgütsel adalet algısının duygusal tükenmişlik üzerindeki etkisini incelemektir. Bu amaç doğrultusunda gerekli olan araştırma verileri Ankara'da bulunan bir araştırma hastanesinde görev yapmakta olan 141 sağlık memurundan yüz yüze anket yöntemi ile 2022 Kasım-Aralık aylarında elde edilmiştir. Çalışanların örgütsel adalet algısı üzerine değerlendirmede bulunabilmek adına literatürde oldukça fazla bir kullanıma sahip olan Niehoff ve Moorman (1993) tarafından geliştirilen dağıtımsal, etkileşimsel ve işlemsel adalet olmak üzere 3 boyuttan oluşan ve 20 madde içeren örgütsel adalet algısı ölçeğinin Yıldırım (2007) tarafından yapılan Türkçe uyarlaması kullanılmıştır. Çalışanların duygusal tükenmişlik algılarını değerlendirebilmek için Maslach ve Jackson (1981) tarafından geliştirilen 3 boyut ve 22 maddeden oluşan ve Maslach Tükenmişlik Envanteri olarak literatürde yer alan ölçekten duygusal tükenme boyutuna ilişkin Türkçe uyarlaması Ergin (1992) tarafından yapılan 9 madde kullanılmıştır. Veri toplamak amacıyla kullanılan ölçekler öncelikli olarak MPlus 7 paket programı kullanılarak doğrulayıcı faktör analizlerine (DFA) tabi tutulmuştur. Bu analizler sonucunda ölçeklere ait uyum iyiliği değerlerinin sağlanmasıyla birlikte örgütsel adalet algısının duygusal tükenmişlik üzerindeki etkisi YEM (yapısal eşitlik modeli) analizi ile teste tabi tutulmuştur. Ulaşılan sonuç, örgütsel adaletin duygusal tükenmişliği anlamlı biçimde ve negatif yönde etkilediğini ortaya koymuştur. Araştırma sonuçları sağlık sektöründeki örgütsel adalet ve tükenmişlik arasındaki ilişkiyi keşfetmenin yararlılığını ortaya koymaktadır. Bu bağlamda, araştırma sektördeki çalışanları anlama ve sektörün öznel iyiliği açılarından önemlidir.

Anahtar Kelimeler

Örgütsel Adalet, Tükenmişlik, Duygusal Tükenmişlik, Sağlık Çalışanları

Kaynakça

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