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Battling Misinformation in Disasters: The Critical Role of Health Communication

Yıl 2025, Cilt: 6 Sayı: 3, 139 - 149, 30.12.2025

Öz

Disasters are events with major impacts on society. In such times, the timely and accurate sharing of information is crucial. However, misinformation also spreads rapidly during crises. This poses a serious challenge to crisis management and public health. False information circulates quickly through social media, traditional media, and personal communication, leading to panic, harmful health behaviors, and disruptions in official response efforts. Health communication plays a key role in ensuring accurate information and reducing the spread of misinformation. Effective strategies promote transparency, emphasize trusted sources, and improve media literacy. This study examines the dynamics of misinformation dissemination during disasters and explores preventive strategies within the scope of health communication. Based on a systematic review of recent and original studies, the findings underline the need to strengthen media literacy and ensure fast and reliable access to information. They also emphasize the importance of developing personalized health communication strategies to reduce information pollution during disasters.

Kaynakça

  • Hunt K., Agarwal P., Zhuang J. Monitoring misinformation on Twitter during crisis events: a machine learning approach. Risk Anal. 2020;42(8):1728-1748.
  • Tian X. How life circumstances during public health crises affect people to share and correct misinformation: a perspective of the third-person effect. Front Psychol. 2024;15:1-14.
  • King K., Wang B. Diffusion of real versus misinformation during a crisis event: a big data-driven approach. Int J Inf Manag. 2021;71:102390.
  • Rodič B. The role of social networks in the spread of fake news. Green and Digital Transition – Challenge or Opportunity. 2024; 887-897
  • Hong Y., Roy R. Communication in the time of uncertainty and misinformation. J Creative Commun. 2023;18:131-132.
  • Kish-Doto J. Shifting the misinformation perspective: from combatting, challenging, and fighting to acknowledging, advocating, and communicating. J Commun Healthc. 2022;15:200-203.
  • Rasmussen J., Lindekilde L., Petersen M. Public health communication reduces COVID-19 misinformation sharing and boosts self-efficacy. J Exp Polit Sci. 2024;11(3):327-342.
  • Alonso-Galbán P., Alemañy-Castilla C. Curbing misinformation and disinformation in the COVID-19 era: A view from Cuba. MEDICC Rev. 2020;22(2):45-46.
  • Jin Y., Van Der Meer T., Lee Y., Lu X. The effects of corrective communication and employee backup on the effectiveness of fighting crisis misinformation. Public Relat Rev. 2020;46:101910.
  • Zhai W., Yu H., Song C. Disaster misinformation and its corrections on social media: spatiotemporal proximity, social network, and sentiment contagion. Ann Am Assoc Geogr. 2023;114:408-435.
  • Clemente-Suárez V.J., Navarro-Jiménez E., Simón-Sanjurjo J.A., Beltran-Velasco A.I., Laborde-Cárdenas C.C., Benitez-Agudelo J.C. et. al. Mis–dis information in COVID-19 health crisis: a narrative review. Int J Environ Res Public Health. 2022;19(10):5953.
  • Fahim C., Cooper J., Theivendrampillai S., Pham B., Straus S. Ontarians’ perceptions of public health communications and misinformation during the COVID-19 pandemic: survey study. JMIR Form Res. 2022;7:1-11.
  • Chipidza W., Akbaripourdibazar E., Gwanzura T., Gatto N.M. Topic analysis of traditional and social media news coverage of the early COVID-19 pandemic and implications for public health communication. Disaster Med Public Health Prep. 2022;16(5):1881-1888.
  • Chhatwal P., Papaioanou M., Fazel S., Sibbald S. Misinformation and lack of evidence-based communication during the COVID-19 pandemic: a narrative review. West Undergrad Res J Health Nat Sci. 2021;11(1):1-15.
  • Albarracín D., Oyserman D., Schwarz N. Health communication and behavioral change during the COVID-19 pandemic. Perspect Psychol Sci. 2024;19:612-623.
  • Karacaoğlu Ö.C., Güner B. Earthquake experience: emotional, social, and cognitive dimensions. İstanbul Univ Sosyol Derg. 2024;44(1):151-175.
  • Ali Z. S. Media and non-media sources for disaster risk reduction. Online Journal of Communication and Media Technologies 2023;13(3):e202322.
  • Özdemir E.K. The role of social media in crisis communication: a case analysis of combating disinformation and communication in the 2023 Kahramanmaraş earthquakes. Akdeniz Univ İletişim Fak Derg. 2024; 44:112-131.
  • Belli A., Aydın A. The role of local governments in the context of disaster communication and social media: The example of 06 February 2023 Kahramanmaraş earthquake. Erciyes İletişim Derg. 2024;11(2): 497-515.
  • Zafeirakis A., Efstathiou P. Assessment of communication needs and planning communication actions during health crises. Med Sci Discov. 2020;7(12):712-716.
  • Mondal T., Pramanik S., Pramanik P. et al. Emergency communication and use of ICT in disaster management. J Adv Med Med Res. 2021;161-197.
  • Fletcher P. Effective communications techniques for communities to reach older adults in a natural disaster. Innov Aging. 2020;4:693-693.
  • Kawai T., Chino H., Matsumura K., Noma H., Sugiyama O., Shimoto M. et al. What's going on?: A disaster in disaster communication between medical teams at hospitals. Companion of the 2018 ACM Conf Comput Support Coop Work Soc Comput. 2018;265-268.
  • Mason A., Flores L., Liu P., Tims K., Spencer E., Gire T.G. Disaster communication: An analysis of the digital communication strategies used by the medical tourism industry during the 2017 Caribbean hurricane season. Journal of Hospitality and Tourism Insights, 2019;2(3):241-259.
  • Van Der Meer T., Jin Y. Seeking formula for misinformation treatment in public health crises: the effects of corrective information type and source. Health Commun. 2019;35:560-575.
  • Matagi S. Combating public health infodemics: strategies for misinformation control and evidence-based communication. J Adv Med Med Res. 2024;36(10):1-8.
  • McDougall J., Edwards L., Fowler-Watt K. Media literacy in the time of COVID. Sociol Communicaz. 2021; 61: 50-68.
  • McGowan-Kirsch A., Quinlivan G. Educating emerging citizens: Media literacy as a tool for combating the spread of image-based misinformation. Commun Teach. 2023;38:41-52.
  • Hasibuan E., Sahputra D., Mazdalifah M. The presence of television media in disaster reporting to increase the community’s disaster literacy skills. J Komun Ikat Sarjana Komun Indones. 2022:7(1):75-82.
  • Huang G., Jia W., Yu W. Media literacy interventions improve resilience to misinformation: a meta-analytic investigation of overall effect and moderating factors. Commun Res. 2024: 00936502241288103.
  • Mavrodieva A., Shaw R. Social media in disaster management. Media Disaster Risk Reduct. 2021;55-73.
  • Sjuchro D.W., Khadijah U.L.S., Viannisa N., Lavigne F. Media literacy's role toward Roda Jari Mas Radio listeners in dealing with disasters. J Kajian Informasi Perpustakaan. 2024;12(1):35-50.
  • Vraga E., Jacobsen K. Strategies for effective health communication during the coronavirus pandemic and future emerging infectious disease events. World Med Health Policy. 2020;12:233-241.
  • Jayawardene V., Huggins T.J., Prasanna R., Fakhruddin B. The role of data and information quality during disaster response decision-making. Prog Disaster Sci. 2021;12:100202.
  • Ise T., Hanashima M., Usuda Y. Current status and issues of information sharing in disaster response in Japan: information linkage by “SIP4D.” J Disaster Res. 2022;17(6):976-984.
  • Tan H., Hao Y. Mapping the global evolution and research directions of information seeking, sharing and communication in disasters: A bibliometric study. Int J Environ Res Public Health. 2022;19.
  • Iwasaki, M., Shoko, T., Ogawa, M., Suzuki, T., Asakura, Y., Mochida, Y. et al. The usefulness of a digital whiteboard for communication during disasters. Prehosp Disaster Med. 2023;38:133-134.
  • Hu, Q., An, S., Kapucu, N., Sellnow, T., Yuksel, M., Freihaut, R., & Dey, P. K. Emergency communication networks on Twitter during Hurricane Irma: information flow, influential actors, and top messages. Disasters. 2024:48(4), e12628.
  • Singh D., Shams S., Kim J., Park S., Yang S. Fighting for information credibility: an end-to-end framework to identify fake news during natural disasters. Proc Conf Inf Syst Soc. 2020;90-99.
  • Panjaitan N., Sihombing S., Palen K., Schiavo R., Lipschultz L. Enhancing government communication strategies for effective health information and public health education. Law Econ. 2023;17(2):151-169.
  • Mishra M., Bisen R., Kumar A. Disaster information verification and validation: a machine learning approach for crisis management. J Emerg Manag. 2022;20(3):187-204.
  • Méndez-Muros C., Alonso-González M., Fernández J. Disinformation and fact-checking in the face of natural disasters: lessons from the Turkey-Syria earthquake response. J Crisis Commun. 2024;14(4):43.
  • Cisternas M., Vásquez A. Misinformation in social media: the role of verification and user engagement. Soc Sci Res Netw. 2022;1-63.
  • Flores-Saviaga C., Savage S. Fighting disaster misinformation in Latin America: the 19S earthquake case study. Int J Disaster Risk Reduct. 2020;45:101512.
  • Kungu, E. Health Communication Strategies in Times of Crisis. Research Inventıon Journal Of Scientific And Experimental Sciences, 2025;5(1):84-89.
  • Gibson, A., Kusmaul, N., & Brown, L. Improving communication for older adults during disaster events. Innovation in Aging, 4(Supplement_1), 2020; 693-693.
  • Proulx, M., & Shepatin, S. Social TV: how marketers can reach and engage audiences by connecting television to the web, social media, and mobile. John Wiley & Sons. (Chapter 5) 2012.
  • Solihin S., Panuju R., Farida F., Zulaikha Z. Communication strategy of BPBD of East Java Province in reducing disaster risk: case study of disaster prevention socialization. J Econ Bus Account (COSTING). 2024; 7(5):1593-1604.

Afetlerde Yanlış Bilgiyle Mücadele: Sağlık İletişiminin Kritik Rolü

Yıl 2025, Cilt: 6 Sayı: 3, 139 - 149, 30.12.2025

Öz

Afetler, toplum üzerinde ciddi etkiler yaratan olaylardır. Bu tür durumlarda doğru bilgilerin zamanında ve etkili şekilde paylaşılması büyük önem taşır. Ancak kriz anlarında, yanlış bilgiler de aynı hızla yayılabilir. Afetler sırasında yayılan yanlış bilgiler, kriz yönetimini ve halk sağlığını doğrudan etkileyen ciddi bir sorundur. Yanlış bilgi; sosyal medya, geleneksel medya ve bireysel iletişim kanalları yoluyla hızla yayılır ve çeşitli olumsuz sonuçlara neden olabilir. Bu durum kamuoyunda panik yaratabilir, yanlış sağlık uygulamalarını teşvik edebilir ve resmi makamların kriz yönetiminde aksamalara yol açabilir. Bu noktada, halkın doğru bilgilendirilmesi ve yanlış bilginin önlenmesi açısından sağlık iletişimi kritik bir rol üstlenir. Etkili sağlık iletişimi stratejileri; bilgi akışında şeffaflığı sağlar, güvenilir kaynakları öne çıkarır ve medya okuryazarlığını geliştirir. Bu çalışmada afetler sırasında yanlış bilgi yayılımının dinamikleri incelenmekte ve sağlık iletişimi kapsamında önleyici stratejiler araştırılmaktadır. Yapılan sistematik literatür taraması, bilgi kirliliğini önlemek için medya okuryazarlığının artırılması, hızlı ve güvenilir bilgiye erişimin sağlanması ve kişiye özel sağlık iletişimi stratejilerinin geliştirilmesi gerektiğini ortaya koymaktadır.

Kaynakça

  • Hunt K., Agarwal P., Zhuang J. Monitoring misinformation on Twitter during crisis events: a machine learning approach. Risk Anal. 2020;42(8):1728-1748.
  • Tian X. How life circumstances during public health crises affect people to share and correct misinformation: a perspective of the third-person effect. Front Psychol. 2024;15:1-14.
  • King K., Wang B. Diffusion of real versus misinformation during a crisis event: a big data-driven approach. Int J Inf Manag. 2021;71:102390.
  • Rodič B. The role of social networks in the spread of fake news. Green and Digital Transition – Challenge or Opportunity. 2024; 887-897
  • Hong Y., Roy R. Communication in the time of uncertainty and misinformation. J Creative Commun. 2023;18:131-132.
  • Kish-Doto J. Shifting the misinformation perspective: from combatting, challenging, and fighting to acknowledging, advocating, and communicating. J Commun Healthc. 2022;15:200-203.
  • Rasmussen J., Lindekilde L., Petersen M. Public health communication reduces COVID-19 misinformation sharing and boosts self-efficacy. J Exp Polit Sci. 2024;11(3):327-342.
  • Alonso-Galbán P., Alemañy-Castilla C. Curbing misinformation and disinformation in the COVID-19 era: A view from Cuba. MEDICC Rev. 2020;22(2):45-46.
  • Jin Y., Van Der Meer T., Lee Y., Lu X. The effects of corrective communication and employee backup on the effectiveness of fighting crisis misinformation. Public Relat Rev. 2020;46:101910.
  • Zhai W., Yu H., Song C. Disaster misinformation and its corrections on social media: spatiotemporal proximity, social network, and sentiment contagion. Ann Am Assoc Geogr. 2023;114:408-435.
  • Clemente-Suárez V.J., Navarro-Jiménez E., Simón-Sanjurjo J.A., Beltran-Velasco A.I., Laborde-Cárdenas C.C., Benitez-Agudelo J.C. et. al. Mis–dis information in COVID-19 health crisis: a narrative review. Int J Environ Res Public Health. 2022;19(10):5953.
  • Fahim C., Cooper J., Theivendrampillai S., Pham B., Straus S. Ontarians’ perceptions of public health communications and misinformation during the COVID-19 pandemic: survey study. JMIR Form Res. 2022;7:1-11.
  • Chipidza W., Akbaripourdibazar E., Gwanzura T., Gatto N.M. Topic analysis of traditional and social media news coverage of the early COVID-19 pandemic and implications for public health communication. Disaster Med Public Health Prep. 2022;16(5):1881-1888.
  • Chhatwal P., Papaioanou M., Fazel S., Sibbald S. Misinformation and lack of evidence-based communication during the COVID-19 pandemic: a narrative review. West Undergrad Res J Health Nat Sci. 2021;11(1):1-15.
  • Albarracín D., Oyserman D., Schwarz N. Health communication and behavioral change during the COVID-19 pandemic. Perspect Psychol Sci. 2024;19:612-623.
  • Karacaoğlu Ö.C., Güner B. Earthquake experience: emotional, social, and cognitive dimensions. İstanbul Univ Sosyol Derg. 2024;44(1):151-175.
  • Ali Z. S. Media and non-media sources for disaster risk reduction. Online Journal of Communication and Media Technologies 2023;13(3):e202322.
  • Özdemir E.K. The role of social media in crisis communication: a case analysis of combating disinformation and communication in the 2023 Kahramanmaraş earthquakes. Akdeniz Univ İletişim Fak Derg. 2024; 44:112-131.
  • Belli A., Aydın A. The role of local governments in the context of disaster communication and social media: The example of 06 February 2023 Kahramanmaraş earthquake. Erciyes İletişim Derg. 2024;11(2): 497-515.
  • Zafeirakis A., Efstathiou P. Assessment of communication needs and planning communication actions during health crises. Med Sci Discov. 2020;7(12):712-716.
  • Mondal T., Pramanik S., Pramanik P. et al. Emergency communication and use of ICT in disaster management. J Adv Med Med Res. 2021;161-197.
  • Fletcher P. Effective communications techniques for communities to reach older adults in a natural disaster. Innov Aging. 2020;4:693-693.
  • Kawai T., Chino H., Matsumura K., Noma H., Sugiyama O., Shimoto M. et al. What's going on?: A disaster in disaster communication between medical teams at hospitals. Companion of the 2018 ACM Conf Comput Support Coop Work Soc Comput. 2018;265-268.
  • Mason A., Flores L., Liu P., Tims K., Spencer E., Gire T.G. Disaster communication: An analysis of the digital communication strategies used by the medical tourism industry during the 2017 Caribbean hurricane season. Journal of Hospitality and Tourism Insights, 2019;2(3):241-259.
  • Van Der Meer T., Jin Y. Seeking formula for misinformation treatment in public health crises: the effects of corrective information type and source. Health Commun. 2019;35:560-575.
  • Matagi S. Combating public health infodemics: strategies for misinformation control and evidence-based communication. J Adv Med Med Res. 2024;36(10):1-8.
  • McDougall J., Edwards L., Fowler-Watt K. Media literacy in the time of COVID. Sociol Communicaz. 2021; 61: 50-68.
  • McGowan-Kirsch A., Quinlivan G. Educating emerging citizens: Media literacy as a tool for combating the spread of image-based misinformation. Commun Teach. 2023;38:41-52.
  • Hasibuan E., Sahputra D., Mazdalifah M. The presence of television media in disaster reporting to increase the community’s disaster literacy skills. J Komun Ikat Sarjana Komun Indones. 2022:7(1):75-82.
  • Huang G., Jia W., Yu W. Media literacy interventions improve resilience to misinformation: a meta-analytic investigation of overall effect and moderating factors. Commun Res. 2024: 00936502241288103.
  • Mavrodieva A., Shaw R. Social media in disaster management. Media Disaster Risk Reduct. 2021;55-73.
  • Sjuchro D.W., Khadijah U.L.S., Viannisa N., Lavigne F. Media literacy's role toward Roda Jari Mas Radio listeners in dealing with disasters. J Kajian Informasi Perpustakaan. 2024;12(1):35-50.
  • Vraga E., Jacobsen K. Strategies for effective health communication during the coronavirus pandemic and future emerging infectious disease events. World Med Health Policy. 2020;12:233-241.
  • Jayawardene V., Huggins T.J., Prasanna R., Fakhruddin B. The role of data and information quality during disaster response decision-making. Prog Disaster Sci. 2021;12:100202.
  • Ise T., Hanashima M., Usuda Y. Current status and issues of information sharing in disaster response in Japan: information linkage by “SIP4D.” J Disaster Res. 2022;17(6):976-984.
  • Tan H., Hao Y. Mapping the global evolution and research directions of information seeking, sharing and communication in disasters: A bibliometric study. Int J Environ Res Public Health. 2022;19.
  • Iwasaki, M., Shoko, T., Ogawa, M., Suzuki, T., Asakura, Y., Mochida, Y. et al. The usefulness of a digital whiteboard for communication during disasters. Prehosp Disaster Med. 2023;38:133-134.
  • Hu, Q., An, S., Kapucu, N., Sellnow, T., Yuksel, M., Freihaut, R., & Dey, P. K. Emergency communication networks on Twitter during Hurricane Irma: information flow, influential actors, and top messages. Disasters. 2024:48(4), e12628.
  • Singh D., Shams S., Kim J., Park S., Yang S. Fighting for information credibility: an end-to-end framework to identify fake news during natural disasters. Proc Conf Inf Syst Soc. 2020;90-99.
  • Panjaitan N., Sihombing S., Palen K., Schiavo R., Lipschultz L. Enhancing government communication strategies for effective health information and public health education. Law Econ. 2023;17(2):151-169.
  • Mishra M., Bisen R., Kumar A. Disaster information verification and validation: a machine learning approach for crisis management. J Emerg Manag. 2022;20(3):187-204.
  • Méndez-Muros C., Alonso-González M., Fernández J. Disinformation and fact-checking in the face of natural disasters: lessons from the Turkey-Syria earthquake response. J Crisis Commun. 2024;14(4):43.
  • Cisternas M., Vásquez A. Misinformation in social media: the role of verification and user engagement. Soc Sci Res Netw. 2022;1-63.
  • Flores-Saviaga C., Savage S. Fighting disaster misinformation in Latin America: the 19S earthquake case study. Int J Disaster Risk Reduct. 2020;45:101512.
  • Kungu, E. Health Communication Strategies in Times of Crisis. Research Inventıon Journal Of Scientific And Experimental Sciences, 2025;5(1):84-89.
  • Gibson, A., Kusmaul, N., & Brown, L. Improving communication for older adults during disaster events. Innovation in Aging, 4(Supplement_1), 2020; 693-693.
  • Proulx, M., & Shepatin, S. Social TV: how marketers can reach and engage audiences by connecting television to the web, social media, and mobile. John Wiley & Sons. (Chapter 5) 2012.
  • Solihin S., Panuju R., Farida F., Zulaikha Z. Communication strategy of BPBD of East Java Province in reducing disaster risk: case study of disaster prevention socialization. J Econ Bus Account (COSTING). 2024; 7(5):1593-1604.
Toplam 48 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Sağlığın Geliştirilmesi, Sağlık Yönetimi
Bölüm Derleme
Yazarlar

Dilek Kolca 0000-0002-8631-5147

Gönderilme Tarihi 17 Mart 2025
Kabul Tarihi 12 Kasım 2025
Yayımlanma Tarihi 30 Aralık 2025
Yayımlandığı Sayı Yıl 2025 Cilt: 6 Sayı: 3

Kaynak Göster

Vancouver Kolca D. Battling Misinformation in Disasters: The Critical Role of Health Communication. SBGY. 2025;6(3):139-4.