Çatışma Yönetim Tarzlarının Müzakere Sürecine Ve Sonuçlarına Etkisi Üzerine Bir Araştırma

Yıl 2008, Cilt: 17 Sayı: 2, 163 - 176, 01.06.2008

Dr. Ahmet Erkuş

Öz

One of the variables affecting the negotiation process and its outcomes is individuals’ conflict management styles In this context to examine the effects of conflict management styles on the negotiation process and its outcomes a study was conducted in public and private sector 209 employees participated in the study According to the results of the study cooperative approaches affects the negotiation process and its outcomes positively and significantly Moreover it was found that establishing cooperation and good relations between people during negotiations increased the negotiation satisfaction Keywords: Conflict Management Styles Negotiation Negotiation Process Negotiation Outcomes

Anahtar Kelimeler

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Çatışma Yönetim Tarzlarının Müzakere Sürecine Ve Sonuçlarına Etkisi Üzerine Bir Araştırma

Öz

Müzakere sürecine ve sonuçlarına etki eden değişkenlerden birisi de bireylerin çatışma yönetim tarzlarıdır Bu kapsamda çatışma yönetim tarzlarının müzakere sürecine ve sonuçlarına etkilerini incelemek amacıyla kamu ve özel sektör çalışanları üzerinde bir araştırma yapılmıştır Araştırmaya 209 çalışan katılmıştır Araştırma sonuçlarına göre işbirlikçi yaklaşımların müzakere sürecini ve sonuçlarını pozitif ve anlamlı olarak etkilediği tespit edilmiştir Ayrıca müzakerede ilk teklifin yüksek olması müzakere kazancını müzakere sürecindeki işbirlikçilik seviyesinin ve iyi ilişkiler geliştirmenin de müzakere tatminini artırdığı belirlenmiştir Anahtar Kelimeler: Çatışma Yönetim Tarzları Müzakere Müzakere Süreci Müzakere Sonuçları A RESEARCH ON EFFECTS OF CONFLICT MANAGEMENT STYLES ON NEGOTIATION PROCESS AND OUTCOMES

Anahtar Kelimeler

Çatışma Yönetim Tarzları, Müzakere, Müzakere Süreci, Müzakere Sonuçları

Kaynakça

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