ROL BELİRSİZLİĞİ, ROL ÇATIŞMASI, İŞ TATMİNİ VE PERFORMANS ARASINDAKİ İLİŞKİLER

Öz

Anket verilerinin analizi sonucunda istatistiksel olarak anlamlı bir şekilde; rol çatışmasının iş tatmini ile negatif yönlü, iş tatmininin performans ile pozitif yönlü, rol çatışması ve rol belirsizliğinin birbirleri ile pozitif yönlü bir ilişki içinde oldukları görülmüştür. Ancak; rol çatışması ile performans arasında ve rol belirsizliği ile performans ve iş tatmini arasında beklenen ilişkiler bulgulanamamıştır. İlginç bir şekilde rol çatışmasının, rol belirsizliğinin hem iş tatmini hem de performans üzerindeki etkilerini yok ettiği gözlemlenmiştir.

Anahtar Kelimeler

• Rol Çatışması, Rol Belirsizliği, İş Tatmini, Performans

THE RELATIONSHIPS BETWEEN ROLE AMBIGUITY, ROLE CONFLICT, JOB SATISFACTION AND PERFORMANCE

Öz

Analysis of survey data significantly confirmed that role conflict is negatively associated with job satisfaction; job satisfaction is positively associated with job performance, role conflict and role ambiguity are positively associated with each other. However, the expected relationships between role conflict and performance, between role ambiguity, performance, and job satisfaction were not found. Interestingly, it is obtained that role conflict eliminates the effect of role ambiguity on both job satisfaction and performance

Anahtar Kelimeler

• Role conflict, role ambiguity, job satisfaction, performance

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