BibTex RIS Kaynak Göster

Yıl 2002, Cilt: 3 Sayı: 1, 1 - 15, 01.01.2002

Nilüfer Gözaçan Reza Zıaratı

Öz

Bu yazı, Yüksek Eğitim çevresinde ve araştırmalarında genel kalite modelinin uygulanabilmesi için Uluslararası Standart Organizasyon ISO 9000 ihtiyaçlarının bu modelde nasıl rol oynayacağını ortaya çıkarmaktadır.ISO terimi eğitim terimlerine çevrilmiş ve faaliyet planlarının gelişiminin tamamlanmasına yardımcı olmuştur. Genel model ve ISO sisteminin özelliklerini gösteren klavuz tamamlanmıştır. Sonra ki aşama ise bu sürecin, uygulama ve pratikte nasıl yerine getirileceğidir. Üniversite çeşitli Genel ve ISO modellerinin içinden uygulanabilir olanı deneme amaçlı olarak seçmiş; bu iki yaklaşımın nasıl bütünleşeceğini ve daha nelerin gerekli olabileceğini düşünmüştür. Özel Danışmanlar, Yüksek Eğitim Kurumlarının ISO 9000 sistemine adapte olabileceğinden emindirler.

Anahtar Kelimeler

Kalite Sistemleri ISO 9000 Yüksek Eğitim Türkiye UK.

Kaynakça

  • BALOGLU, Z. (1990), Türkiye'de Eğitim: Sorunlar ve Değişime Yapısal Uyum Önerileri, İstanbul: TÜSİAD.
  • BİLGEN, H.N. (1993), Çapraz ve Demokratik Eğitim, Ankara: T.C. Milli Eğitim Bakanlığı.
  • BLANDFORD, S., SHAW, M. (2001). Managing International Schools, Routledge Falmer, ISBN 0-415-22885-9.
  • BUCKINGHAM, Times, November 1991. Characteristics", Learning Package on Quality.
  • DALIN, P. (1978). Limits to Educational Change, London, Macmillan.
  • DANIEL, D.R. (1961). "Management Information Crisis", Harvard Business Review, 39,111-121.
  • FRAM, E.H., CAMP, R.C. (1995). "Finding and Implementing Best Practices in Higher Education", Milwakee, Feb 1995.
  • GODDARD, D., LEASK, M. (1992). The Search far Quality: Planning far İmprovements and Managing Change, London: Paul Chapman Publishing Co.
  • GOPAL, K. KANJI, ABDUL MALEK A. TAMBI, (July 1998). "Total Quality Management and Higher Education in Malaysia", Total Quality Management, Abingdon.
  • GÖZAÇAN BORAHAN, N., ZIARATI, R. (2001, April). "3D Modelling of Quality Assurance and Control System for Higher Education Sector", Doğuş University Report.
  • . (2000 January). "Developing a System of Quality Assurance for Higher Education Sector in Turkey", Doğuş University Journal, No: l,pages 18-27.
  • = . (July 2000), "Developing Quality Criteria for Applications in the Higher Education Sector in Turkey", Doğuş University Journal, No: 2, pages 20-38.
  • HANDY, C. B. (1985), Understanding Organisations, London: Penguin.
  • HERTLING, J (1996) "The Chronicle of Higher Education", v43, nl3, pA39 (2).
  • KANJI, G.K., A. MALEK (1999) "An Innovative Approach to make ISO 9000 standards more effective, Total Quality Management, 9, pp. 67-78.
  • KANJI, GOPAL K., ABDUL MALEK BİN A. TAMBI, (Jan 1999). "Total Quality Management in UK Higher Education Institutions", Abingdon.
  • MARCH, JUDITH K., PETERS, K.H., ADLER, H.L. (1994, April). "Peer coaching: Empovvering teachers while accomplishing management goals", Government Union Review, Reston.
  • MORELAND, N., CLARK, M. (1998, May). "Quality and ISO 9000 in educational organization", Total Quality Management, Abingdon.
  • NYHAM, B. (1991), Developing People's Ability to Learn, task force, Human Resources, Education Training Youth, Eurortecnet, European Union ISBN 90- 5201-022.
  • ROONEY, O. Times, August 1991.
  • SIVANCI, M. (1996) "Are Students The True Customers of Higher Education?" Quality Progress, v29, nlO, p99 (4).
  • ZIARATI, R. (1995), "Learning Organisation", Keynote Paper, European Action Programme for Education and Training, LEONARDO CONFERENCE, Birmingham, UK.
  • (1996), "An Overview of Current Education Development and their Influence on Education and Training", Keynoîe Presentation, BTEC Conference, London, UK. [A section of the Paper on Quality Assurance and External Examination vvas fonvarded by DFEE to selected universities and Government agencies for comments].
  • . (1997), "Quality Dimensions and Total Quality Management.
  • . (1998), Total Quality Management, Staff Development Seminar, Doğuş University, istanbul, Turkey.
  • ZIARATI, R. and J. SALT (1992), "Developing a System for External Activities - A Competitive Edge", PICKUP National Conference for Higher Education, Nottingham University, UK.
  • . (1995), "Implementing ISO 9000 in FBT Holding" PERA Programme, Department ofTrade and Industry (dti), UK.

A MULTI-DIMENSIONAL QUALITY SYSTEM FOR APPLICATION IN HIGHER EDUCATION

Yıl 2002, Cilt: 3 Sayı: 1, 1 - 15, 01.01.2002

Nilüfer Gözaçan Reza Zıaratı

Öz

The paper introduces a generic quality model for application in higher education environment and investigates the role that the International Standards Organisation ISO 9000 requirements could play in such a model. The ISO terms have been translated into education terms and priority action plans have been developed to aid implementation. The generic model and the ISO system have been complemented with a quality manual. The latter identifies a number of processes and how these processes can be implemented in theory and in practice. A university has been selected to test the applicability of the various elements of the generic and ISO models and how the two approaches could be integrated and what else needs to be considered. Special references are made to higher education institutions that have adapted an ISO 9000 based system.

Anahtar Kelimeler

Quality Systems ISO 9000 Higher Education Turkey UK

Kaynakça

  • BALOGLU, Z. (1990), Türkiye'de Eğitim: Sorunlar ve Değişime Yapısal Uyum Önerileri, İstanbul: TÜSİAD.
  • BİLGEN, H.N. (1993), Çapraz ve Demokratik Eğitim, Ankara: T.C. Milli Eğitim Bakanlığı.
  • BLANDFORD, S., SHAW, M. (2001). Managing International Schools, Routledge Falmer, ISBN 0-415-22885-9.
  • BUCKINGHAM, Times, November 1991. Characteristics", Learning Package on Quality.
  • DALIN, P. (1978). Limits to Educational Change, London, Macmillan.
  • DANIEL, D.R. (1961). "Management Information Crisis", Harvard Business Review, 39,111-121.
  • FRAM, E.H., CAMP, R.C. (1995). "Finding and Implementing Best Practices in Higher Education", Milwakee, Feb 1995.
  • GODDARD, D., LEASK, M. (1992). The Search far Quality: Planning far İmprovements and Managing Change, London: Paul Chapman Publishing Co.
  • GOPAL, K. KANJI, ABDUL MALEK A. TAMBI, (July 1998). "Total Quality Management and Higher Education in Malaysia", Total Quality Management, Abingdon.
  • GÖZAÇAN BORAHAN, N., ZIARATI, R. (2001, April). "3D Modelling of Quality Assurance and Control System for Higher Education Sector", Doğuş University Report.
  • . (2000 January). "Developing a System of Quality Assurance for Higher Education Sector in Turkey", Doğuş University Journal, No: l,pages 18-27.
  • = . (July 2000), "Developing Quality Criteria for Applications in the Higher Education Sector in Turkey", Doğuş University Journal, No: 2, pages 20-38.
  • HANDY, C. B. (1985), Understanding Organisations, London: Penguin.
  • HERTLING, J (1996) "The Chronicle of Higher Education", v43, nl3, pA39 (2).
  • KANJI, G.K., A. MALEK (1999) "An Innovative Approach to make ISO 9000 standards more effective, Total Quality Management, 9, pp. 67-78.
  • KANJI, GOPAL K., ABDUL MALEK BİN A. TAMBI, (Jan 1999). "Total Quality Management in UK Higher Education Institutions", Abingdon.
  • MARCH, JUDITH K., PETERS, K.H., ADLER, H.L. (1994, April). "Peer coaching: Empovvering teachers while accomplishing management goals", Government Union Review, Reston.
  • MORELAND, N., CLARK, M. (1998, May). "Quality and ISO 9000 in educational organization", Total Quality Management, Abingdon.
  • NYHAM, B. (1991), Developing People's Ability to Learn, task force, Human Resources, Education Training Youth, Eurortecnet, European Union ISBN 90- 5201-022.
  • ROONEY, O. Times, August 1991.
  • SIVANCI, M. (1996) "Are Students The True Customers of Higher Education?" Quality Progress, v29, nlO, p99 (4).
  • ZIARATI, R. (1995), "Learning Organisation", Keynote Paper, European Action Programme for Education and Training, LEONARDO CONFERENCE, Birmingham, UK.
  • (1996), "An Overview of Current Education Development and their Influence on Education and Training", Keynoîe Presentation, BTEC Conference, London, UK. [A section of the Paper on Quality Assurance and External Examination vvas fonvarded by DFEE to selected universities and Government agencies for comments].
  • . (1997), "Quality Dimensions and Total Quality Management.
  • . (1998), Total Quality Management, Staff Development Seminar, Doğuş University, istanbul, Turkey.
  • ZIARATI, R. and J. SALT (1992), "Developing a System for External Activities - A Competitive Edge", PICKUP National Conference for Higher Education, Nottingham University, UK.
  • . (1995), "Implementing ISO 9000 in FBT Holding" PERA Programme, Department ofTrade and Industry (dti), UK.
Toplam 27 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Araştırma Makalesi
Yazarlar

Nilüfer Gözaçan Bu kişi benim

Reza Zıaratı Bu kişi benim

Yayımlanma Tarihi 1 Ocak 2002
Yayımlandığı Sayı Yıl 2002 Cilt: 3 Sayı: 1

Kaynak Göster

APA Gözaçan, N., & Zıaratı, R. (2002). A MULTI-DIMENSIONAL QUALITY SYSTEM FOR APPLICATION IN HIGHER EDUCATION. Doğuş Üniversitesi Dergisi, 3(1), 1-15.