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İLETİŞİMİN İŞ TATMİNİ ÜZERİNDEKİ ETKİLERİ : BİR İŞLETMEDE YAPILAN GÖRGÜL ÇALIŞMA

Yıl 2005, Cilt: 6 Sayı: 2, 291 - 306, 01.07.2005

Öz

Bu araştırmada, yönetici ile işgören arasındaki iletişim düzeyinin iş tatmini üzerindeki etkileri incelenmeye çalışılmıştır. Araştırmanın amacı doğrultusunda geliştirilen üç hipotez test edilmiştir. Araştırmanın birinci hipotezinde, iletişim ile iş tatmini arasında anlamlı ve güçlü bir ilişkinin olduğu saptanmıştır. Araştırmanın ikinci ve üçüncü hipotezinde ise, iletişimin iş tatminini artıran bir unsur olduğu belirlenmiştir. Regresyon analizine göre, iletişim değişkeni iş tatmininin istatistiksel olarak anlamlı bir tahmin edicisidir. Çalışmanın bu sonuçları iş tatmini ile iletişim değişkeni arasında fonksiyonel bir yapının bulunduğunu göstermektedir.

Kaynakça

  • AGHO, A., MUELLER, C. ve PRICE, J. (1993) Determinants of employee job satisfaction: an empirical test of a causal model. Human Relations, 46 (8), pp.1007-1027.
  • BAKAN, ., BÜYÜKBE E, T. (2004) Örgütsel ileti im ile i tatmini unsurları arasındaki ili kiler: akademik örgütler için bir alan ara tırması. Akdeniz . .B.F. Dergisi, (7), 1-30.ss.
  • BARTOO, H., SIAS, P.M. (2004) When enough is too much: communication apprehension and employee information experiences. Communication Quarterly, 52(1), pp.15-26.
  • BRUNETTO, Y., FARR-WHARTON, R. (2004) Does the talk affect your decision to walk: a comparative pilot study examining the effect of communication practices on employee commitment post-managerialism. Management Decision, 42(2/4), pp.579.
  • BURKE, R.J., WILCOX, D.S. (1969) Effects of different patterns and degrees of openness in superior-subordinate communication of subordinate job satisfaction. Academy of Management Journal, 12, pp.319-326.
  • CAN, H. (1999) Organizasyon ve yönetim. 5. Baskı, Ankara, Siyasal Kitabevi.
  • CURRIVAN, D.B. (1999) The causal order of job satisfaction and organizational commitment in models of employee turnover. Human Resource Management Review, 9(4), pp.495-524.
  • DORMANN, C., ZAPF, D. (2001) Job satisfaction: a meta-analysis of stabilities. Journal of Organizational Behavior, 22, pp.483-504.
  • EREN, E. (2000) Örgütsel davranı ve yönetim psikolojisi. stanbul, Beta Yayınları.
  • EROĞLU, F. (2000) Davranı bilimleri. 5. Baskı. stanbul, Beta Yayınları.
  • GAERTNER, S. (1999) Structural determinants of job satisfaction and organizational commitment in turnover models. Human Resource Management Review, 9(4), pp.479- 493.
  • GOPINATH, C., BECKER, T.E. (2000) Communication, procedural justice, and employee attitudes: relationships under conditions of divestiture. Journal of Management, 26, pp.63- 83.
  • GORIS, J.R., VAUGHT, B. ve PETTIT, J.D. (2000) Effects of communication direction on job performance and satisfaction: a moderated regression analysis. The Journal of Business Communication, 37(4), pp.348-369.
  • GÖDELEK, E. (1988), Üç Farklı kolunun (Tekstil, Tekstil Boya, Çimento) Psiko-Sosyal Stres Faktörleri Yönünden Kar ıla tırılması. Yayımlanmamı Doktora Tezi, Ankara Üniversitesi Sosyal Bilimler Enstitüsü.
  • GRIFFIN, M.A., PATTERSON, M.G. ve WEST, M. (2001) Job satisfaction and teamwork: the role of supervisor support. Journal of Organizational Behavior, 22, pp.537-550.
  • GÜLER, M. (1990) Endüstri çilerinin Doyumu ve Verimine Depresyon, Kaygı ve Di er Bazı De i kenlerin Etkisi. Yayımlanmamı Doktora Tezi, Hacettepe Üniversitesi Sosyal Bilimler Enstitüsü.
  • GÜNEY, S., (2001) Yönetim ve organizasyon, Ankara, Nobel Yayınları.
  • HACKMAN, J.R., OLDHAM, G.R. (1980) Work redesign, Addison-Wesley Publishing Company, Reading, Massachusetts, California.
  • (1975) Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), pp.159-170.
  • HERZBERG, F. (1966) Work and the nature of man. Cleveland:World Publishing Co.
  • HOWELL, W.C., DIPBOYE, R.L. (1986) Essentials of industrial and organizational psychology, Third Edition, The Dorsey Press, Chicago.
  • HUSEMAN, R.C., HATFIELD, J.D., BOULTON,W. ve GATEWOOD,R. (1980) Development of a conceptual frame-work analyzing the communication-performance relationship. Proceedings of the Academy of Management, pp.178-182.
  • ILOZOR, D.B., ILOZOR, B.D. ve CARR, J. (2001) Management communication strategies determine job satisfaction in telecommuting. The Journal of Management Development, 20(5/6), pp.495-508.
  • KAYNAK, T. (1995) Organizasyonel davranı ve yönlendirilmesi. kinci Baskı, stanbul, Alfa Yayınları.
  • KHALEQUE, A., RAHMAN, M.A. (1987) Perceived importance of job facets and overall job satisfaction of industrial workers. Human Relations, 40(7), pp.401-416.
  • KIM, S. (2002) Participative management and job satisfaction: lessons for management leadership. Public Administration Review, 62(2), pp.231-242.
  • KOÇEL, T. (2001) letme yöneticili i, yönetim ve organizasyon, organizasyonlarda davranı klasik-modern-ça da ve güncel yakla ımlar. 8. Bası. stanbul, Beta Yayınları.
  • LAMBERT, E..G., HOGAN, N.L. ve BARTON, S.M. (2001) The impact of job satisfaction on turnover intent: a test of a structural measurement model using a national sample of workers. The Social Science Journal, 38, pp.233-250.
  • LOCKE, E., (1976) The nature and causes of job satisfaction. In M.D.Dunnette (Ed.). Handbookof industrial and organizational Psychology, Chicago:Rand McNally.
  • MASLOW, A.H. (1943) A theory of human motivation. Psychological Review, 50, pp.370-396
  • MILES, E.W., PATRICK, S. ve KING, W.C. (1996) Job level as a systemic variable inpredicting the relationship between supervisory communication and satisfaction. Journal of Occupational and Organizational Psychology, 69, pp.277-292.
  • MULLINS, L.J., (1999), Management and organizational behaviour, London.
  • NATHAN, B.R., MOHRMAN, A.M. ve MILLIMAN, J. (1991) Interpersonal relations as a context for the effects of appraisal interviews on performance and satisfaction: a longitudinal study, Academy of Management Journal, 34, pp.352-369.
  • ODOM, R.Y., BOXX, W.R., DUNN, M.G. (1990) Organizational cultures, commitment, satisfaction and cohesion. Public Productivity ve Management Review, 14(2), pp.157-168.
  • ORPEN, C. (1997) The interactive effects of communication quality and job involvement on managerial job satisfaction and work motivation. The Journal of Psychology, 131(5), pp.519-522.
  • ÖZER, A.K. (1997) Gerçekçi yöneti im. İstanbul, Varlık Yayınları.
  • PRICE, J.L., MUELLER, C.W. (1986) Absenteeism and turnover among hospital employees. Greewich, CT:JAI Pres.
  • QUARSTE N, V., McAFFE, R.B. ve GLASSMAN, M. (1992) The situational occurrences theory of job satisfaction. Human Relations, 45, (8), pp.859-873.
  • SCHWEIGER, D.M., DENISI, A.S. (1991) Communication with employees following a merger: a longitudinal field experiment. Academy of Management Journal, 34, pp.110- 135.
  • SHADUR, M.A., KIENZLE, R. ve RODWELL, J. (1999) The relationship between organizational climate and employee perceptions of involvement. Group& Organization Management, 24(4), pp.479-504.
  • M EK, M. . (2002) Yönetim ve organizasyon, 7. Baskı, Konya.
  • TUTEN, T.L., NE DERMEYER, P.E. (2004) Performance, satisfaction and turnover in call centers the effects of stres and optimism. Journal of Business Research, 57, pp.26-34.
  • WELLS, J.A., (1982), Objective job conditions, social support, and perceived stress among blue collar workers. Journal of Occupational Behavior, 3, pp.79-94.
  • VROOM, V., (1964), Work and motivation, New York: Willey.

LET M N TATM N ÜZER NDEK ETK LER : B R LETMEDE YAPILAN GÖRGÜL ÇALI MA THE EFFECTS OF COMMUNICATION ON JOB SATISFACTION: AN AMPIRIC STUDY IN A FIRM

Yıl 2005, Cilt: 6 Sayı: 2, 291 - 306, 01.07.2005

Öz

This study focuses on the effects of employee–administrator communication on job satisfaction. Three hypotheses have been tested in the process of the study. The first hypothesis test of the study illustrated that there is a positive relationship between the two variables, and the correlation coefficient is statistically significant. The second and third hypothesis test showed that communication is effective in increasing job satisfaction. The regression analysis shows that the communication variable is a predictor of job satisfaction, and is statistically significant. The results showed that there is a functional relationship between the two variables

Kaynakça

  • AGHO, A., MUELLER, C. ve PRICE, J. (1993) Determinants of employee job satisfaction: an empirical test of a causal model. Human Relations, 46 (8), pp.1007-1027.
  • BAKAN, ., BÜYÜKBE E, T. (2004) Örgütsel ileti im ile i tatmini unsurları arasındaki ili kiler: akademik örgütler için bir alan ara tırması. Akdeniz . .B.F. Dergisi, (7), 1-30.ss.
  • BARTOO, H., SIAS, P.M. (2004) When enough is too much: communication apprehension and employee information experiences. Communication Quarterly, 52(1), pp.15-26.
  • BRUNETTO, Y., FARR-WHARTON, R. (2004) Does the talk affect your decision to walk: a comparative pilot study examining the effect of communication practices on employee commitment post-managerialism. Management Decision, 42(2/4), pp.579.
  • BURKE, R.J., WILCOX, D.S. (1969) Effects of different patterns and degrees of openness in superior-subordinate communication of subordinate job satisfaction. Academy of Management Journal, 12, pp.319-326.
  • CAN, H. (1999) Organizasyon ve yönetim. 5. Baskı, Ankara, Siyasal Kitabevi.
  • CURRIVAN, D.B. (1999) The causal order of job satisfaction and organizational commitment in models of employee turnover. Human Resource Management Review, 9(4), pp.495-524.
  • DORMANN, C., ZAPF, D. (2001) Job satisfaction: a meta-analysis of stabilities. Journal of Organizational Behavior, 22, pp.483-504.
  • EREN, E. (2000) Örgütsel davranı ve yönetim psikolojisi. stanbul, Beta Yayınları.
  • EROĞLU, F. (2000) Davranı bilimleri. 5. Baskı. stanbul, Beta Yayınları.
  • GAERTNER, S. (1999) Structural determinants of job satisfaction and organizational commitment in turnover models. Human Resource Management Review, 9(4), pp.479- 493.
  • GOPINATH, C., BECKER, T.E. (2000) Communication, procedural justice, and employee attitudes: relationships under conditions of divestiture. Journal of Management, 26, pp.63- 83.
  • GORIS, J.R., VAUGHT, B. ve PETTIT, J.D. (2000) Effects of communication direction on job performance and satisfaction: a moderated regression analysis. The Journal of Business Communication, 37(4), pp.348-369.
  • GÖDELEK, E. (1988), Üç Farklı kolunun (Tekstil, Tekstil Boya, Çimento) Psiko-Sosyal Stres Faktörleri Yönünden Kar ıla tırılması. Yayımlanmamı Doktora Tezi, Ankara Üniversitesi Sosyal Bilimler Enstitüsü.
  • GRIFFIN, M.A., PATTERSON, M.G. ve WEST, M. (2001) Job satisfaction and teamwork: the role of supervisor support. Journal of Organizational Behavior, 22, pp.537-550.
  • GÜLER, M. (1990) Endüstri çilerinin Doyumu ve Verimine Depresyon, Kaygı ve Di er Bazı De i kenlerin Etkisi. Yayımlanmamı Doktora Tezi, Hacettepe Üniversitesi Sosyal Bilimler Enstitüsü.
  • GÜNEY, S., (2001) Yönetim ve organizasyon, Ankara, Nobel Yayınları.
  • HACKMAN, J.R., OLDHAM, G.R. (1980) Work redesign, Addison-Wesley Publishing Company, Reading, Massachusetts, California.
  • (1975) Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), pp.159-170.
  • HERZBERG, F. (1966) Work and the nature of man. Cleveland:World Publishing Co.
  • HOWELL, W.C., DIPBOYE, R.L. (1986) Essentials of industrial and organizational psychology, Third Edition, The Dorsey Press, Chicago.
  • HUSEMAN, R.C., HATFIELD, J.D., BOULTON,W. ve GATEWOOD,R. (1980) Development of a conceptual frame-work analyzing the communication-performance relationship. Proceedings of the Academy of Management, pp.178-182.
  • ILOZOR, D.B., ILOZOR, B.D. ve CARR, J. (2001) Management communication strategies determine job satisfaction in telecommuting. The Journal of Management Development, 20(5/6), pp.495-508.
  • KAYNAK, T. (1995) Organizasyonel davranı ve yönlendirilmesi. kinci Baskı, stanbul, Alfa Yayınları.
  • KHALEQUE, A., RAHMAN, M.A. (1987) Perceived importance of job facets and overall job satisfaction of industrial workers. Human Relations, 40(7), pp.401-416.
  • KIM, S. (2002) Participative management and job satisfaction: lessons for management leadership. Public Administration Review, 62(2), pp.231-242.
  • KOÇEL, T. (2001) letme yöneticili i, yönetim ve organizasyon, organizasyonlarda davranı klasik-modern-ça da ve güncel yakla ımlar. 8. Bası. stanbul, Beta Yayınları.
  • LAMBERT, E..G., HOGAN, N.L. ve BARTON, S.M. (2001) The impact of job satisfaction on turnover intent: a test of a structural measurement model using a national sample of workers. The Social Science Journal, 38, pp.233-250.
  • LOCKE, E., (1976) The nature and causes of job satisfaction. In M.D.Dunnette (Ed.). Handbookof industrial and organizational Psychology, Chicago:Rand McNally.
  • MASLOW, A.H. (1943) A theory of human motivation. Psychological Review, 50, pp.370-396
  • MILES, E.W., PATRICK, S. ve KING, W.C. (1996) Job level as a systemic variable inpredicting the relationship between supervisory communication and satisfaction. Journal of Occupational and Organizational Psychology, 69, pp.277-292.
  • MULLINS, L.J., (1999), Management and organizational behaviour, London.
  • NATHAN, B.R., MOHRMAN, A.M. ve MILLIMAN, J. (1991) Interpersonal relations as a context for the effects of appraisal interviews on performance and satisfaction: a longitudinal study, Academy of Management Journal, 34, pp.352-369.
  • ODOM, R.Y., BOXX, W.R., DUNN, M.G. (1990) Organizational cultures, commitment, satisfaction and cohesion. Public Productivity ve Management Review, 14(2), pp.157-168.
  • ORPEN, C. (1997) The interactive effects of communication quality and job involvement on managerial job satisfaction and work motivation. The Journal of Psychology, 131(5), pp.519-522.
  • ÖZER, A.K. (1997) Gerçekçi yöneti im. İstanbul, Varlık Yayınları.
  • PRICE, J.L., MUELLER, C.W. (1986) Absenteeism and turnover among hospital employees. Greewich, CT:JAI Pres.
  • QUARSTE N, V., McAFFE, R.B. ve GLASSMAN, M. (1992) The situational occurrences theory of job satisfaction. Human Relations, 45, (8), pp.859-873.
  • SCHWEIGER, D.M., DENISI, A.S. (1991) Communication with employees following a merger: a longitudinal field experiment. Academy of Management Journal, 34, pp.110- 135.
  • SHADUR, M.A., KIENZLE, R. ve RODWELL, J. (1999) The relationship between organizational climate and employee perceptions of involvement. Group& Organization Management, 24(4), pp.479-504.
  • M EK, M. . (2002) Yönetim ve organizasyon, 7. Baskı, Konya.
  • TUTEN, T.L., NE DERMEYER, P.E. (2004) Performance, satisfaction and turnover in call centers the effects of stres and optimism. Journal of Business Research, 57, pp.26-34.
  • WELLS, J.A., (1982), Objective job conditions, social support, and perceived stress among blue collar workers. Journal of Occupational Behavior, 3, pp.79-94.
  • VROOM, V., (1964), Work and motivation, New York: Willey.
Toplam 44 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Araştırma Makalesi
Yazarlar

İhsan Yüksel Bu kişi benim

Yayımlanma Tarihi 1 Temmuz 2005
Yayımlandığı Sayı Yıl 2005 Cilt: 6 Sayı: 2

Kaynak Göster

APA Yüksel, İ. (2005). İLETİŞİMİN İŞ TATMİNİ ÜZERİNDEKİ ETKİLERİ : BİR İŞLETMEDE YAPILAN GÖRGÜL ÇALIŞMA. Doğuş Üniversitesi Dergisi, 6(2), 291-306.