ÖRGÜT KÜLTÜRÜNÜN ROL ÖTESİ OLUMLU DAVRANIŞLARA OLAN ETKİSİ: ÖRGÜTSEL BAĞLILIĞIN ARACI DEĞİŞKEN ROLÜ

Yıl 2012, Cilt: 13 Sayı: 2, 197 - 211, 01.07.2012

Fatih Çetin Harun Şeşen H. Nejat Basım

Öz

Örgütlerde çalışanların sergiledikleri davranış örneklerinden birisi rol ötesi olumlu davranışlardır. Mevcut çalışmada bu davranışlardan vatandaşlık davranışlarına odaklanılarak, bu davranışlara etkisi olan ortamsal ve tutumsal faktörlerin doğrudan ve dolaylı etkilerinin ortaya çıkarılması amaçlanmaktadır. Bu kapsamda özel bir bankanın 384 çalışanından Örgütsel Vatandaşlık Davranışları Ölçeği, Örgüt Kültürü Ölçeği ve Örgütsel Bağlılık Ölçeği’nin yer aldığı bir anket formuyla elde edilen veriler yapısal eşitlik modellemesi tekniğiyle değerlendirilmiştir. Elde edilen bulgular, çalışanların rol ötesi olumlu davranışlarından vicdanlılık ve nezaket davranışlarında klan ve gelişme eğiliminin, centilmenlik ve sivil erdem davranışlarında ise yalnızca gelişme eğiliminin etkileri olduğunu göstermiştir. Ayrıca tüm bu süreçlerde örgütsel bağlılığın kısmi bir aracılık rolünün olduğu ortaya çıkarılmıştır.

Anahtar Kelimeler

Örgütsel Vatandaşlık Davranışları, Örgütsel Bağlılık, Örgüt Kültürü, Yapısal Eşitlik Modellemesi

THE EFFECT OF ORGANIZATIONAL CULTURE ON POSITIVE EXTRAROLE BEHAVIORS: THE MEDIATOR ROLE OF ORGANIZATIONAL COMMITMENT

Öz

One of the examples of behavioral patterns of employees is positive extra role behaviors. The purpose of this study is to determine the direct and indirect effects of contextual and attitudinal factors by focusing on organizational citizenship, which is one of those behaviors. The data which were collected from 384 employees of a private bank by using a survey form including Organizational Citizenship Behaviors Scale, Organizational Culture Scale and Organizational Commitment Scale were analyzed with structural equation modeling technique. The findings of this study indicate that the clan and development tendencies predict conscientiousness andcourtesy, and the development tendency predicts sportsmanship and civic virtue behaviors of the employees’ extra role behaviors. Moreover organizational commitment has a partial mediator role in all these processes

Anahtar Kelimeler

Organizational Citizenship Behaviors, Organizational Culture, Organizational Commitment, Structural Equation Modeling

Kaynakça

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