Hizmet Sektöründe Psikolojik Şiddet Algısının Çalışanlar Üzerindeki Etkilerinin İncelenmesi

Yıl 2020, Cilt: 21 Sayı: 2, 157 - 171, 01.07.2020

Zafer Adiguzel Irem Kucukoglu

Öz

Örgütler, çalışanların performanslarını ve verimliliklerini dinamik tutacak kültürü oluşturabilirse, bu durum çalışanların yaratıcılığının geliştirilmesine katkı sağlayacaktır. Mobbing’in olduğu durumlarda, kontrolü kaybeden bireyler, görevlerini yerine getirirken kendilerini baskı altında hissetmekte ve zorla çalışmaktadırlar. Bu durum çalışanların işlerine olan tutkularını da yok etmektedir.Psikolojik şiddet algısının olmadığı örgütlerde, çalışanların işlerine olan tutkunlukları hem işten ayrılma niyetini ortadan kaldırmakta hemde yaratıcılık performanslarını arttırmaktadır. Araştırma modeli kapsamında hizmet sektöründe faaliyetde bulunan 321 çalışandan veriler toplanarak SPSS 25 ve AMOS programlarında, psikolojik şiddet algısı, çalışmaya tutkunluk, işten ayrılma niyeti ve yaratıcılık performansı arasındaki ilişkiler ve etkiler incelenmiştir

Anahtar Kelimeler

Psikolojik Şiddet Algısı, Çalışmaya Tutkunluk, İşten Ayrılma Niyeti, Yaratıcılık Performansı

Examination of the Effects of Psychological Violence Perception on Service Workers

Öz

In cases of mobbing, individuals who lose control, feel themselves under pressure while performing their duties and work hard. This also destroys employees' passion for their jobs. In organizations where there is no perception of psychological violence, employees' passion for their work both eliminates the intention to leave and increases their creative performance. Within the scope of the research model, data were collected from 321 employees operating in the service sector and the relationships and effects between psychological violence perception, Work Engagement, intention to leave and creativity performance were analyzed in SPSS 25 and AMOS programs.

Anahtar Kelimeler

Perception of Psychological Violence, Work Engagement, Intention to Leave, Creativity Performance

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