Araştırma Makalesi
BibTex RIS Kaynak Göster

PERAKENDE TERAPİ ALIŞVERİŞİNİ KONU ALAN SİSTEMATİK LİTERATÜR İNCELEMESİ

Yıl 2024, Cilt: 14 Sayı: 1, 100 - 119, 01.08.2024
https://doi.org/10.55179/dusbed.1428123

Öz

Küreselleşmeyle birlikte değişen yaşam tarzları, post modern tüketici kültüründe büyük değişikliklere yol açmıştır. Pazarlama trendlerinin sürekli gelişen dinamik yapısının sonucu olarak alışveriş, günlük hayatın ayrılmaz bir parçası haline dönüşmüştür. Bugün mevcut pazarlardaki alıcıların mal ve hizmetlerden beklentileri, temel ihtiyaçlarının karşılanmasından çok daha fazlasını içermektedir. Bu nedenle yeni tüketim alışkanlıkları; haz, doyum, eğlence, gösteriş, özseverlik gibi duygusal amaçlara yönelebilmektedir. Kişilerin olumsuz ruh hallerini hafifletmek için yaptığı bir çeşit alışveriş şekli olan perakende terapisi ile ilgili literatürde gerçekleştirilen ulusal ve uluslararası alanda kısıtlı sayıda çalışma yer almaktadır. Bu nedenle çalışmada tüketicilerin olumsuz ruh hallerinden kurtulmak için gerçekleştirdiği alışveriş biçimi olan perakende terapi sistematik literatür şeklinde araştırılmıştır. 1997-2023 tarihleri arasında yayınlanan makaleler sistematik olarak taranmış 38 makale belirli ölçütlerle analiz edilmiştir.

Kaynakça

  • Ajzen, I., & Fishbein, M. (1975). A bayesian analysis of attribution processes. Psychological Bulletin, 82(2), 261.
  • Atalay, S. & Meloy, M. (2006). When the going gets tough, the tough go shopping: an examination of selfgifting behavior. ACR North American Advances, 258-2.
  • Atalay, A.S. & Meloy, M.G. (2011). Retail therapy: a strategic effort to improve mood. Psychology & Marketing, 28(6), 638-659.
  • Babin, B.J. & Attaway, J.S. (2000). Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business research, 49(2), 91-99.
  • Bandura, A. & Walters, R.H. (1977). Social learning theory ( 1). Prentice Hall: Englewood cliffs.
  • Brannon, D. C. (2019). What makes people choose within-domain versus across-domain compensation following a self-threat? the role of self-verification motives. Journal of Marketing Management, 35(9-10), 940-964.
  • Celsi, M.W., Nelson, R.P., Dellande, S. & Gilly, M.C. (2017). Temptation's itch: mindlessness, acceptance, and mindfulness in a debt management program. Journal of Business Research, 77, 81-94.
  • Chou, H.Y., Chu, X.Y. & Chen, T.C. (2022). The healing effect of cute elements. Journal of Consumer Affairs, 56(2), 565-596.
  • Cryder, C.E., Lerner, J.S., Gross, J.J. & Dahl, R.E. (2008). Misery is not miserly: sad and self- focused individuals spend more. Psychological science, 19(6), 525-530.
  • Çelik, S., Özkan Tektaş, Ö. & Kavak, B. (2022). Hizmet hatası ve telafisi sürecinde üçüncü taraf (diğer) müşterileri konu alan çalışmaların sistematik literatür taraması. Journal of Consumer & Consumption Research/Tuketici ve Tuketim Arastirmalari Dergisi, 14(1).
  • Darrat, A.A., Darrat, M.A. & Amyx, D. (2016). How impulse buying influences compulsive buying: the central role of consumer anxiety and escapism. Journal of Retailing and Consumer Services, 31, 103-108.
  • Deon, T. (2011). The prevalence of impulsive, compulsive and innovative shopping behaviour in the economic retail hub of south africa: a marketing segmentation approach. African Journal of Business Management, 5(14), 5424.
  • Derbaix, C. & Pham, M. T. (1991). Affective reactions to consumption situations: a pilot investigation. Journal of Economic Psychology, 12(2), 325-355.
  • Dittmar, H. & Drury, J. (2000). Self-image–is it in the bag? a qualitative comparison between “ordinary” and “excessive” consumers. Journal of economic psychology, 21(2), 109-142.
  • Donnelly, G., Ksendzova, M. & Howell, R. T. (2013). Sadness, identity, and plastic in over-shopping: the interplay of materialism, poor credit management, and emotional buying motives in predicting compulsive buying. Journal of Economic Psychology, 39, 113-125.
  • Elhajjar, S. (2023). Factors influencing buying behavior of lebanese consumers towards fashion brands during economic crisis: a qualitative study. Journal of Retailing and Consumer Services, 71, 103224.
  • Fenton‐O'Creevy, M., Dibb, S. & Furnham, A. (2018). Antecedents and consequences of chronic impulsive buying: can impulsive buying be understood as dysfunctional self‐regulation?. Psychology & Marketing, 35(3), 175-188.
  • Fredrickson, B.L. & Roberts, T. A. (1997). Objectification theory: toward understanding women's lived experiences and mental health risks. Psychology of Women Quarterly, 21(2), 173-206.
  • Garg, N. & Lerner, J. S. (2013). Sadness and consumption. Journal of Consumer Psychology, 23(1), 106-113.
  • Gronmo, S. (1988). Compensatory consumer behavior: Elements of a critical sociology of consumption. The Sociology of Consumption, 65-85.
  • Grunert, S.C. (1993). On gender differences in eating behavior as compensatory consumption. ACR Gender and Consumer Behavior.
  • Hapsari, R. & Ayuni, R.F. (2021). E-tail therapy during the covıd-19 pandemic: the role of customer mood reinforcement on e-tail loyalty. Global Business & Management Research, 13.
  • Healy, S. (2014). Atmospheres of consumption: shopping as involuntary vulnerability. Emotion, Space and Society, 10, 35-43.
  • Higgins, E.T. (1997). Beyond pleasure and pain. American Psychologist, 52(12), 1280-1300.
  • Islam, T., Sheikh, Z., Hameed, Z., Khan, I.U. & Azam, R.I. (2018). Social comparison, materialism, and compulsive buying based on stimulus-response-model: a comparative study among adolescents and young adults. Young Consumers, 19(1), 19-37.
  • Kacen, J.J. (1998). Retail therapy: consumers’ shopping cures for negative moods. Advances in consumer research, 25, 75–87.
  • Kang, M. & Johnson, K. K. (2010). Let’s shop! exploring the experiences of therapy shoppers. Journal of Global Fashion Marketing, 1(2), 71-79.
  • Kang, M. & Johnson, K. K. (2011). Retail therapy: scale development. Clothing and Textiles Research Journal, 29(1), 3-19.
  • Kaplan, R. & Kaplan, S. (1989) The experience of nature: A psychological perspective. New York, NY: Cambridge University Press.
  • Kaur J. & Kaur C. (2019). Retail therapy behavior of women in India- A scale validation and assessment. Think India Journal,12, 67-79.
  • Kemp, E. & Kopp, S. W. (2011). Emotion regulation consumption: When feeling better is the aim. Journal of Consumer Behaviour, 10(1), 1-7.
  • Kemp, E., Kennett‐Hensel, P. A., & Williams, K. H. (2014). The calm before the storm: examining emotion regulation consumption in the face of an impending disaster. Psychology & Marketing, 31(11), 933-945.
  • Khan, Y., Shad, F. & Irfan, M. (2022). Leisure consumer compensatory behavior in the era of new normal COVID-19. Compet. Educ. Res. J, 3, 176-192.
  • Kim, D. & Jang, S. S. (2017). Therapeutic benefits of dining out, traveling, and drinking: Coping strategies for lonely consumers to improve their mood. International Journal of Hospitality Management, 67, 106-114.
  • Kim, S. & Chang, H. J. J. (2023). Mechanism of retail therapy during stressful life events: the psychological compensation of revenge consumption toward luxury brands. Journal of Retailing and Consumer Services, 75, 103508.
  • Kim, Y.K. & Sullivan, P. (2019). Emotional branding speaks to consumers’ heart: the case of fashion brands. Fashion and Textiles, 6(1), 1-16.
  • Ko, E., Chun, E., Song, S. & Mattila, P. (2015). Exploring SNS as a consumer tool for retail therapy: Explicating semantic networks of “shopping makes me happy (unhappy)” as a new product development method. Journal of Global Scholars of Marketing Science, 25(1), 37-48.
  • Koles, B., Wells, V. & Tadajewski, M. (2018). Compensatory consumption and consumer compromises: A state-of-the-art Review. Journal of Marketing Management, 34(1-2), 96-133.
  • Kumar, K. S. & Sultana, M. (2017). Enhancing customer experience through retail therapy. International Journal of Commerce and Managerial Science Research, 1(1), 16-19.
  • Lee, L. (2015). The emotional shopper: assessing the effectiveness of retail therapy. Foundations and Trends® in Marketing, 8(2), 69-145.
  • Lee, S.E., & Yoo, J.J. (2021). Investigation of retail therapy (rt) values-how body consciousness plays a role in therapeutic shopping motivations. 한국의류학회지, 45(4), 714-726.
  • Lee, S.Y., Gregg, A.P. & Park, S.H. (2013). The person in the purchase: narcissistic consumers prefer products that positively distinguish them. Journal of Personality and Social Psychology, 105(2), 335.
  • Lee, S.U. & Yoo, J.J., (2021). Investigation of retail therapy (rt) values -how body consciousness plays a role in therapeutic shopping motivations, Journal of the Korean Society of Clothing and Textiles, 45(4), 714~726
  • Lisjak, M., Bonezzi, A., Kim, S. & Rucker, D.D. (2015). Perils of compensatory consumption: within-domain compensation undermines subsequent self-regulation. Journal of Consumer Research, 41(5), 1186-1203.
  • Liu, Y., Li, X. & Yuen, K. F. (2023a). Revenge buying: The role of negative emotions caused by lockdowns. Journal of Retailing and Consumer Services, 75, 103523.
  • Liu, Y., Cai, L., Ma, F. & Wang, X. (2023b). Revenge buying after the lockdown: based on the SOR Framework and TPB Model. Journal of Retailing and Consumer Services, 72, 103263.
  • Luomala, H.T. & Laaksonen, M. (1997). Mood-regulatory self-gifts: development of a conceptual framework. Journal of Economic Psychology, 18(4), 407-434.
  • Luomala, H. T. (1998). A mood-alleviative perspective on self-gift behaviours: Stimulating consumer behaviour theory development. Journal of Marketing Management, 14(1-3), 109-132.
  • Luomala, H. T. & Laaksonen, M. (1999). A qualitative exploration of mood-regulatory self-gift behaviors. Journal of Economic Psychology, 20(2), 147-182.
  • Luomala, H. T. (2002). An empirical analysis of the practices and therapeutic power of mood‐alleviative consumption in finland. Psychology & Marketing, 19(10), 813-836.
  • Mehrabian, A. & Russell, J. A. (1974). An approach to environmental psychology. the MIT Press.
  • Melindra, E. & Aprianingsih, A. (2018). Retail Therapy: The Impact of Therapeutic Motivation, Therapeutic Value, and Retail Environment, on Customer’ s Purchase Intention. Sustainable Collaboration in Business, Technology, Information and Innovation (SCBTII).
  • Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G. & PRISMA Group*, T. (2009). Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement. Annals of internal medicine, 151(4), 264-269.
  • Moldes, O., Dineva, D. & Ku, L. (2022). Has the COVID-19 pandemic made us more materialistic? The effect of COVID-19 and lockdown restrictions on the endorsement of materialism, Psychology Marketing, 39, 892–905.
  • Noh, M. & Rakipul Hasan, H. M. (2017). Moderating effect of personality traits on relationships between retail therapy, compulsive buying, and hoarding for fashion products. Journal of Global Fashion Marketing, 8(3), 180-192.
  • Park, I., Lee, J., Lee, D., Lee, C. & Chung, W. Y. (2022). Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups. Journal of Retailing and Consumer Services, 65, 102874.
  • Paro, C.E., da Silva, H.M.R., Spers, E.E., Jugend, D. & Hamza, K. M. (2021). Cleaner and Responsible Consumption.
  • Parsad, C., Prashar, S., Vijay, T. S. & Kumar, M. (2021). Do promotion and prevention focus influence impulse buying: The role of mood regulation, shopping values, and impulse buying tendency. Journal of Retailing and Consumer Services, 61, 102554.
  • Pornpitakpan, C., Yuan, Y. & Han, J. H. (2017). The effect of salespersons’ retail service quality and consumers’ mood on impulse buying. Australasian Marketing Journal, 25(1), 2-11.
  • Raghunathan, R., Pham, M. T., & Corfman, K. P. (2006). Informational properties of anxiety and sadness, and displaced coping. Journal of Consumer Research, 32(4), 596-601.
  • Rahman, O. & Yu, H. (2018). A study of Canadian female baby boomers: Physiological and psychological needs, clothing choice and shopping motives. Journal of Fashion Marketing and Management: An International Journal, 22(4), 509-526.
  • Reksoprodjo, M. R., Saputra, A. A., Nashita, B. & Thalia, C. F. (2022). Relatıonshıp between onlıne retaıl theraphy wıth anxıety on emergıng adulthood. American Journal of Humanities and Social Sciences Research. 6(8), 74-78.
  • Rick, S. I., Pereira, B. & Burson, K.A. (2014). The benefits of retail therapy: making purchase decisions reduces residual sadness. Journal of Consumer Psychology, 24(3), 373-380.
  • Rucker, D. D. & Galinsky, A. D. (2008). Desire to acquire: powerlessness and compensatory consumption. Journal of Consumer Research, 35(2), 257-267.
  • Russell, A. & Rogers, J. (2019). Can social medıa ads facilitate retail therapy? An investıgation of psychological outcomes of ad engagement in college females, Marketing Management Journal, Fall, 29(2), 111-121.
  • Rustagi, N. & Shrum, L.J. (2019). Undermining the restorative potential of compensatory consumption: A product’s explicit identity connection impedes self-repair. Journal of Consumer Research, 46(1), 119-139.
  • Ruvio, A. & Dubois, D. (2012). Powerlessness-induced compensatory consumption: The preference for experiential vs. material luxury products. ACR North American Advances.40,691.
  • Sharma, R., Mohan, M. & Gupta, S.K. (2022). The effect of mall ambiance, layout, and utility on consumers’ escapism and repurchase intention. Innov. Mark, 18, 161-173.
  • Shrum, L.J., Lowrey, T.M., Pandelaere, M., Ruvio, A. A., Gentina, E., Furchheim, P. & Steinfield, L. (2014). Materialism: The good, the bad, and the ugly. Journal of Marketing Management, 30(17-18), 1-24.
  • Sıyanbola, A.B., & Ogunseye, N.O. (2021). The effect of vısual atmospherıc cues on comfort buyıng behavıours of consumers ın retaıl stores. Journal of Academic Research in Economics, 13(1).
  • Sohn, S.H. & Choi, Y.J. (2014). Phases of shopping addiction evidenced by experiences of compulsive buyers. International Journal of Mental Health and Addiction, 12, 243-254.
  • Son, H. & Lee, J. (2021). Does online shopping make people feel better? The therapeutic effect of online shopping on Korean female consumers’ mood, self-esteem, and self-efficacy: Based on the context of fashion product shopping. Journal of Global Scholars of Marketing Science, 31(4), 580-597.
  • Son, J., & Chang, H. J. (2016). Retail therapy: What makes you feel relieved and happy. International Textile and Apparel Association (ITAA) Annual Conference Proceedings.73. Iowa State University Digital Press. 73(1). Iowa State University Digital Press.
  • Stuppy, A., Mead, N. L. & Van Osselaer, S. M. (2020). I Am, Therefore I Buy: Low Self-Esteem and The Pursuit Of Self-Verifying Consumption. Journal of Consumer Research, 46(5), 956-973.
  • Taşer Polat, S. & Uyar, K., (2021). Online perakende terapi: tüketicilerin duygu durumlarına göre perakende terapi düzeylerinin incelenmesi. Tujom, 6(3), 206-222.
  • Uyar, K. (2019). Perakende terapi. Business & Management Studies: An International Journal, 7(1), 496-513.
  • Uyar, K. (2022). Perakende Terapisi. Yıldırım, Y. & Gümüş, N. (Eds.) İçinde Pazarlamada Niş Konular (117-130), Nobel Bilimsel Yayınevi, 1. Basım.
  • Ürkmez, T. & Wagner, R. (2020). Retail therapy for consumers of accessible luxury: A Qualitative study from Poland and Turkey. 交大管理學報, 40(2), 1-40.
  • Wang, J. (2023). The relationship between loneliness and consumer shopping channel choice: evidence from China. Journal of Retailing and Consumer Services, 70, 103125.
  • Woodruffe, H.R. (1997). Compensatory consumption: why women go shopping when they’re fed up and other stories, Marketing Intelligence & Planning, 15(7), 325-334.
  • Woodruffe-Burton, H. & Elliott, R. (2005). Compensatory consumption and narrative ıdentity theory. Advances in Consumer Research, 32(1).
  • Workman, J.E., & Lee, S.H. (2022). US consumer behavior during a pandemic: precautionary measures and compensatory consumption. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), 201.
  • Yurchisin, J., Yan, R. N., Watchravesringkan, K. & Chen, C. (2006). Why retail therapy? A preliminary investigation of the role of self-concept discrepancy, self-esteem, negative emotions, and proximity of clothing to self in the compensatory consumption of apparel products. ACR Asia-Pacific Advances.7, 30-31.
  • Zheng, X., Men, J., Yang, F. & Gong, X. (2019). Understanding impulse buying in mobile commerce: An investigation into hedonic and utilitarian browsing. International Journal of Information Management, 48, 151-160.
  • Zulauf, K., Cechella, F. S. & Wagner, R. (2021). The bidirectionality of buying behavior and risk perception: An exploratory study. The international review of retail, Distribution and Consumer Research, 31(5), 566-590.
  • Zulauf, K., & Wagner, R. (2022). Online shopping therapy: İf you want to be happy, shop around. Journal of International Consumer Marketing, 34(3), 332-345.
Toplam 86 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İş Sistemleri (Diğer)
Bölüm Araştırma Makaleleri
Yazarlar

Seda Muti Tabanlı 0000-0002-8567-9694

Kumru Uyar 0000-0002-2604-5317

Erken Görünüm Tarihi 30 Temmuz 2024
Yayımlanma Tarihi 1 Ağustos 2024
Gönderilme Tarihi 30 Ocak 2024
Kabul Tarihi 6 Mayıs 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 14 Sayı: 1

Kaynak Göster

APA Muti Tabanlı, S., & Uyar, K. (2024). PERAKENDE TERAPİ ALIŞVERİŞİNİ KONU ALAN SİSTEMATİK LİTERATÜR İNCELEMESİ. Düzce Üniversitesi Sosyal Bilimler Dergisi, 14(1), 100-119. https://doi.org/10.55179/dusbed.1428123