Redesigning Processes in Municipalities: A Case Study on Developing Process Architecture and Mapping Processes

Year 2017, Volume: 17 Issue: 2, 229 - 242, 01.05.2017

Şevkinaz Gümüşoğlu Güzin Özdağoğlu Işıl Kellevezir

Abstract

Process oriented management approaches constitute the most important source of forming an effective management mechanism. This source assures that the institution is correctly understood by all its stakeholders, mutual work areas are defined, collaborative working culture towards certain goals are adopted. Within the framework of process management, defining the processes via reviewing the activities of the institution, modeling or mapping these processes with a standard language, determining the performance indicators to provide for traceability turns into a total reconstruction effort within the institution. Local administrations are those public institutions that need process oriented management the most due to their structure and their activities related to the regulations as well as due to their direct interaction with their citizens. In this study, the importance of process management within the framework of public administrations is emphasized and the structure of the process architecture is presented that came to light as a result of the project study that was carried out privately in a certain municipality; the processes defined within the proposed architectural structure are exemplified in accordance with work processes modeling and notation

Keywords

Business Process Management, Municipalities, BPMN

Belediyelerde Süreçlerin Yeniden Tasarlanması: Süreç Mimarisi Geliştirme ve Süreç Haritalama Üzerine Bir Örnek Olay Çalışması

Abstract

Süreç odaklı yönetim modelleri, kurumun tüm paydaşları tarafından doğru anlaşılması, ortak çalışma alanlarının tanımlanması, belirli hedefler doğrultusunda birlikte çalışma kültürünün benimsenmesi ve etkin bir yönetim mekanizmasının oluşturulmasının en önemli girdisini oluşturmaktadır. Bu kapsamda, kurum faaliyetlerinin gözden geçirilerek süreçlerin tanımlanması, bu süreçlerin standart bir dil ile modellenmesi veya haritalandırılması, izlenebilirliği sağlamak için performans göstergelerinin belirlenmesi, kurum içinde tam bir yeniden yapılandırma çalışmasına dönüşmektedir. Yerel yönetimler, yapısı ve mevzuata bağlı faaliyetleri ve vatandaşlarıyla doğrudan etkileşimde bulunmaları nedeniyle, süreç odaklı yönetime en çok gereksinim duyan kamu kurumlarıdır. Bu çalışmada, yerel yönetimler kapsamında süreç yönetiminin önemi ve belirli bir belediye özelinde yapılan proje çalışması sonucunda ortaya çıkan süreç mimarisinin yapısı sunulmakta; önerilen mimari yapı bünyesinde tanımlanan süreçler, iş süreçleri modelleme ve notasyonuna uygun biçimiyle örneklendirilmektedir

Keywords

İş Süreçleri Yönetimi, Belediyeler, Süreç Yönetimi, BPMN

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