Evaluation of Augmented Reality Tools Performance in Digital Supply Chain Management: A Group Decision Making Method

Abstract

The supply chain plays a key role for companies that want to gain an advantage in the competitive market. Most of the companies are want to make their supply chain processes more reliable and sustainable with technological developments. With Industry 4.0, augmented reality is one of the most important technological developments in daily lives and companies' supply chain processes. In this study, the effects of augmented reality tools, which companies will increasingly recognize, are discussed on digital supply chain processes. The purpose of this study is to integrate the increasingly augmented reality tools in the supply chain in the most appropriate way and determine the most suitable one for the supply chain processes among the hardware augmented reality tools. Three augmented reality tools were evaluated with 4 main criteria and 12 sub-criteria. The Fuzzy Analytic Hierarchy Process (AHP) and Fuzzy Technique for Ordering Preference by Similarity to Ideal Solution (TOPSIS) methods are among the most important multi-criteria decision-making methods, are used in the decision-making process. As a result, the obtained results were evaluated and managerial implications were presented.

Keywords

• Augmented Reality
• Performance Evaluation
• Digital Supply Chain Management
• Fuzzy Group Decision Making

Dijital Tedarik Zinciri Yönetiminde Artırılmış Gerçeklik Araçlarının Performans Değerlendirmesi: Bir Grup Karar Verme Yöntemi

Öz

Tedarik zinciri, rekabetçi pazarda avantaj elde etmek isteyen şirketler için kilit bir rol oynamaktadır. Şirketlerin çoğu, teknolojik gelişmelerle tedarik zinciri süreçlerini daha güvenilir ve sürdürülebilir hale getirmek istemektedir. Endüstri 4.0 ile artırılmış gerçeklik, günlük yaşamda ve şirketlerin tedarik zinciri süreçlerinde en önemli teknolojik gelişmelerden biri haline gelmiştir. Bu çalışmada, şirketlerin giderek daha fazla kullanacağı artırılmış gerçeklik araçlarının dijital tedarik zinciri süreçlerine etkileri tartışılmaktadır. Bu çalışmanın amacı, tedarik zincirinde giderek artan artırılmış gerçeklik araçlarını en uygun şekilde entegre etmek için Artırılmış Gerçeklik (AR) araçları arasından tedarik zinciri süreçlerine en uygun olanı belirlemektir. Üç artırılmış gerçeklik aracı 4 ana kriter ve 12 alt kriter altında değerlendirilmiştir. Karar verme sürecinde en önemli çok kriterli karar verme yöntemleri arasında yer alan Bulanık Analitik Hiyerarşi Süreci (AHP) ve İdeal Çözüme Benzerliğe Göre Tercih Sıralaması İçin Bulanık Teknik (TOPSIS) yöntemleri kullanılmaktadır. Sonuç olarak, elde edilen sonuçlar değerlendirilerek yönetimsel çıkarımlar sunulmaktadır.

Anahtar Kelimeler

• Artırılmış Gerçeklik
• Performans Değerlendirme
• Dijital Tedarik Zinciri Yönetimi
• Bulanık Grup Karar Verme

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