Öz
People live together with communication fact in their daily lives. With communication, individuals fulfil their needs in the society. Communication, which has become a popular concept in recent years, is one of the most important issue in the healthcare field. Communication between patients and healthcare personnel is at the forefront in both private sector and public healthcare organizations. While patients are expressing their needs by using tools of communication, healthcare personnel answer their needs with the tools of communication.
With this study, it is aimed to determine the level of communication between patients and healthcare personnel in a public psychiatry hospital; evaluate the problems, which are faced during the communication, in terms of patients and measure the satisfaction levels of patients.
Study is important in terms of the assessment of effects of communication between patient and health care personnel on the satisfaction of patient.
The sampling of this study is consisted of 200 patients in the psychiatry hospital. Academic literature review was made in the study. Questionnaire technique was used for the data collection. After filling in questionnaires with patients face to face, they were computerised by coding and analysed with SPSS 15.0.
With analyses, demographic information of patients, characteristics of healthcare personnel and communication between physician and patient were evaluated.
Anahtar Kelimeler
Communication Patient Health Care Personnel Health Communication
Kaynakça
- ADIGÜZEL, Z. (2005), “The nature of Communication between Health Care Personnel-Patient and Factors That Affect This Communication: A case study on Celal Bayar University, Faculty of Medicine Research And Application Hospital, Celal Bayar University, Institute of Social Sciences
- ATAÇ, A., AZAL Ö,UÇAR M. et. al.,(2003), Research on the satisfaction of Personnel, who gets health care services from Health Care Organizations under TAF (Turkish Armed Forces) about patient rights and relationship ship between health care personnel-patient on the Intranet,
- BAKKAL, M., BAKKAL, S., YILDIRIM H.(2018), Regional Economic Instabilities in Turkey and Ways Of Solution, Social Sciences Studies Journal , Mart,V:4 ,Issue:15,p.799-800
- BAKKAL,S.,BAKKAL,M.,KANTAR M.(2018), The Effects Of 1 November 2015 Elections In Turkey On Macro Economy, TURAN-SAM Uluslararası Bilimsel Hakemli Dergisi; ISSN: 1308-8041, e-ISSN: 1309-4033; Yıl: 2018; Cilt: 10/KIŞ, Sayı: 37,P.229
- CÜCELOĞLU, D.(2001),Yeniden İnsan İnsana (Person to Person, Once Again), 26th Edition, Remzi Publishing, İstanbul
- DEMİRTAŞ, M. “The Usefulness Of Communication Tools During On The Efficiency And Effectiveness of Organizational Communication and The Sample Of Public Relations Films”, Marmara University, İİBF Journal of Faculty of Economics and Administrative Sciences , V.28, I.1, İstanbul, 2010, p.413
- DÖKMEN, Ü.,(2003), İletişim Çatışmalar ve Empati (Conflicts of Communication and Emphaty), Sistem Publishing , 22th Edition, İstanbul
- ERIŞ, H.(2016) “Hemşirelerin Hastanelerde Kullandıkları Elektronik Tıbbi Kayıtlar Hakkındaki Görüşleri: Şanlıurfa Örneği”, Sağlık Akademisyenleri Dergisi, Health Care Acad J. 2016; 3(3): 93-99, Doi: 10.5455/sad.13-1477551776
- GORDON, T and EDWARDS, W.Sterling (2014) “Communication between Patient and Physician” Profil Publishing, 1st Edition, İstanbul
- KAYGIN, N. (2012), “Quality, Patient Satisfaction And Patient Nurse Relations İn Health Services”, Master’s Thesis, Beykent University, Institute of Social Sciences
- KOÇAK, A. and BULDUKLU, Y. “Health Communication: The Viewing Motivations Of Health Programs On Television By Elder People” Selçuk University, Academic Journal of Faculty Of Communication V.6, I:3, Konya, 2010, p.7
- OKAY, A. (2014) “Sağlık İletişimi (Healthcare Communication)” Derin Publishing, 2nd Edition, İstanbul
- OSMENLLARİ, E. (2014), “The Impact Of Communication To The Satisfaction Of The Patient in Health Institutions: Albania Central Military in The Hospital One Implementation”, Master’s Thesis, Gazi University, Institute of Social Sciences
- ŞENGÜN, S. (2014), “Area Health Communication, Communication An Application in The Patients And Health Problems On Bayındır State Hospital Staff”, Master’s Thesis, Beykent University, Institute of Social Sciences
- TENGİLİMOĞLU, D., KILIÇ, M.,(2004), Public Relations in Hospitals, Hacettepe University- Journal of Faculty of Economics and Administrative Sciences, Aralık,V:2,I:2,p.175-197.
- YALÇIN, E.G. (2010), “Patient-Nurse İnteraction in Acute Psychiatric Wards from Nurses' Perspective”, Master’s Thesis, İstanbul University, Institute of Social Sciences Retrieved from file:///C:/Users/TEMP/Desktop/İletişim/Kanıta%20Dayalı%20Sağlık%20Bilişimi.pdf on 10th September 2017:20.00
Öz
Bu çalışma ile bir kamu psikiyatri hastanesinde hastalar ve sağlık personeli arasındaki iletişim seviyesinin belirlenmesi; İletişim sırasında karşılaşılan sorunları hastalar açısından değerlendirebilir ve hasta memnuniyet düzeyini ölçebilir.
Çalışma, hasta ve sağlık personeli arasındaki iletişimin hastanın memnuniyeti üzerindeki etkilerinin değerlendirilmesi açısından önemlidir.
Bu çalışmanın örneklemini psikiyatri hastanesinde 200 hasta oluşturdu. Çalışmada akademik literatür taraması yapıldı. Veri toplamada anket tekniği kullanılmıştır. Anket formları hastalarla yüz yüze doldurulduktan sonra, kodlama yoluyla bilgisayarlandı ve SPSS 15.0 ile analiz edildi.
Yapılan analizlerle hastaların demografik bilgileri, sağlık çalışanlarının özellikleri ve hekim ile hasta arasındaki iletişim değerlendirildi.
Anahtar Kelimeler
Kaynakça
- ADIGÜZEL, Z. (2005), “The nature of Communication between Health Care Personnel-Patient and Factors That Affect This Communication: A case study on Celal Bayar University, Faculty of Medicine Research And Application Hospital, Celal Bayar University, Institute of Social Sciences
- ATAÇ, A., AZAL Ö,UÇAR M. et. al.,(2003), Research on the satisfaction of Personnel, who gets health care services from Health Care Organizations under TAF (Turkish Armed Forces) about patient rights and relationship ship between health care personnel-patient on the Intranet,
- BAKKAL, M., BAKKAL, S., YILDIRIM H.(2018), Regional Economic Instabilities in Turkey and Ways Of Solution, Social Sciences Studies Journal , Mart,V:4 ,Issue:15,p.799-800
- BAKKAL,S.,BAKKAL,M.,KANTAR M.(2018), The Effects Of 1 November 2015 Elections In Turkey On Macro Economy, TURAN-SAM Uluslararası Bilimsel Hakemli Dergisi; ISSN: 1308-8041, e-ISSN: 1309-4033; Yıl: 2018; Cilt: 10/KIŞ, Sayı: 37,P.229
- CÜCELOĞLU, D.(2001),Yeniden İnsan İnsana (Person to Person, Once Again), 26th Edition, Remzi Publishing, İstanbul
- DEMİRTAŞ, M. “The Usefulness Of Communication Tools During On The Efficiency And Effectiveness of Organizational Communication and The Sample Of Public Relations Films”, Marmara University, İİBF Journal of Faculty of Economics and Administrative Sciences , V.28, I.1, İstanbul, 2010, p.413
- DÖKMEN, Ü.,(2003), İletişim Çatışmalar ve Empati (Conflicts of Communication and Emphaty), Sistem Publishing , 22th Edition, İstanbul
- ERIŞ, H.(2016) “Hemşirelerin Hastanelerde Kullandıkları Elektronik Tıbbi Kayıtlar Hakkındaki Görüşleri: Şanlıurfa Örneği”, Sağlık Akademisyenleri Dergisi, Health Care Acad J. 2016; 3(3): 93-99, Doi: 10.5455/sad.13-1477551776
- GORDON, T and EDWARDS, W.Sterling (2014) “Communication between Patient and Physician” Profil Publishing, 1st Edition, İstanbul
- KAYGIN, N. (2012), “Quality, Patient Satisfaction And Patient Nurse Relations İn Health Services”, Master’s Thesis, Beykent University, Institute of Social Sciences
- KOÇAK, A. and BULDUKLU, Y. “Health Communication: The Viewing Motivations Of Health Programs On Television By Elder People” Selçuk University, Academic Journal of Faculty Of Communication V.6, I:3, Konya, 2010, p.7
- OKAY, A. (2014) “Sağlık İletişimi (Healthcare Communication)” Derin Publishing, 2nd Edition, İstanbul
- OSMENLLARİ, E. (2014), “The Impact Of Communication To The Satisfaction Of The Patient in Health Institutions: Albania Central Military in The Hospital One Implementation”, Master’s Thesis, Gazi University, Institute of Social Sciences
- ŞENGÜN, S. (2014), “Area Health Communication, Communication An Application in The Patients And Health Problems On Bayındır State Hospital Staff”, Master’s Thesis, Beykent University, Institute of Social Sciences
- TENGİLİMOĞLU, D., KILIÇ, M.,(2004), Public Relations in Hospitals, Hacettepe University- Journal of Faculty of Economics and Administrative Sciences, Aralık,V:2,I:2,p.175-197.
- YALÇIN, E.G. (2010), “Patient-Nurse İnteraction in Acute Psychiatric Wards from Nurses' Perspective”, Master’s Thesis, İstanbul University, Institute of Social Sciences Retrieved from file:///C:/Users/TEMP/Desktop/İletişim/Kanıta%20Dayalı%20Sağlık%20Bilişimi.pdf on 10th September 2017:20.00
Ayrıntılar
| Birincil Dil | İngilizce |
|---|---|
| Konular | Mühendislik |
| Bölüm | Makaleler |
| Yazarlar | |
| Yayımlanma Tarihi | 31 Mart 2019 |
| Yayımlandığı Sayı | Yıl 2019 Sayı: 15 |
- Makale Dosyaları