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Yaratıcı Problem Çözme Tekniği TRIZ'in Uygulama Alanları: Sağlık Hizmetleri Sektöründe Kullanımı İçin Öneriler

Yıl 2020, Cilt: 2 Sayı: 2, 185 - 208, 30.08.2020
https://doi.org/10.38009/ekimad.763538

Öz

Çalışmanın amacı sektörde şirketlerin problemlerine yaratıcı çözümler geliştirmek için son zamanlarda sıklıkla başvurdukları TRIZ yönteminin akademik çalışmalar üzerinden kullanım alan ve sıklıklarını tespit etmek ve uygulamadaki etkinliklerini vurgulayarak sağlık hizmetleri sektöründe TRIZ’in kullanımını artıracak öneriler sunmaktır. Çalışmada iki ayrı literatür taraması yapılmıştır, ilk olarak 2004-2019 yılları arasında “TRIZ” ve “Contradiction Matrix” ana temaları ile yayınlanmış olan akademik yayınlar Web of Science veri tabanı üzerinden taratılarak toplam 161 yayına ulaşılmıştır. İlgili yayınlar bilim alanlarına göre ayrılarak incelenmiş ve sağlık hizmetleri sektöründe kullanımını detaylandırmak için çalışma kapsamı biraz daha genişletilerek ikinci taramada Google Scholar veri tabanı incelemeye alınmıştır. Çalışma sonucunda TRIZ’in çoğunlukla teknik alanlardaki problemleri çözmek için başvurulan bir yöntem olmasının yanında son yıllarda hizmet sektöründe de kullanılmaya başlandığı görüşmüştür. TRIZ’in hizmet sektöründe yaygın kullanılmama sebebi olarak, TRIZ parametlerinin çoğunlukla teknik alanları çağrıştırıyor olması görülmüştür. TRIZ yönteminin uygulamadaki etkinliğinden ve faydalarından sağlık hizmetleri sektörünün de yararlanılabilmesi için TRIZ metodolojilerini hizmet sektöründe kullanıma uygun olarak uyumlaştıracak çalışmalar önerilmektedir.

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Creative Problem Solving Technique Application Areas of TRIZ: Suggestions for Use in Healthcare Sector

Yıl 2020, Cilt: 2 Sayı: 2, 185 - 208, 30.08.2020
https://doi.org/10.38009/ekimad.763538

Öz

The aim of the study is to determine the frequency and usage of the TRIZ method, which companies have recently used in order to develop creative solutions to the problems of the sector, and to offer suggestions that will increase the use of TRIZ in the healthcare sector by emphasizing their effectiveness in practice. In the study, two separate literature scans were made. Firstly, academic publications published between 2004-2019 with the main themes of “TRIZ” and “Contradiction Matrix” were scanned through the Web of Science database and a total of 161 publications were reached. Relevant publications have been analyzed by scientific fields and the scope of the study has been expanded a bit to further detail its use in the healthcare sector, and the Google Scholar database has been examined in the second scan. As a result of the study; Although TRIZ is a method used mostly in technical fields, it has been observed that it has been used in the service sector in recent years. As the reason why TRIZ is not widely used in the service sector, it is seen that TRIZ parameters mostly evoke technical fields. In order to benefit from the effectiveness and benefits of TRIZ method in practice, the health services sector is also recommended to harmonize TRIZ methodologies for use in the service sector.

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  • Mansor, M. R., Sapuan, S. M., Zainudin, E. S., Nuraini, A. A., & Hambali, A. (2014). Conceptual Design Of Kenaf Fiber Polymer Composite Automotive Parking Brake Lever Using İntegrated TRIZ–Morphological Chart–Analytic Hierarchy Process Method. Materials & Design (1980-2015), 54, s. 473–482.
  • Mastura, M. T., Sapuan, S. M., Mansor, M. R., & Nuraini, A. A. (2016). Design strategy for concept design of hybrid bio-composite automotive anti-roll bar using TRIZ. Mechanical Engineering Research Day (MERD), 60–61. Univ Teknikal Malaysia: Centre Advanced Research.
  • Min, G., Shanshan, Z., & Yan, L. (2017). Establishment of Data Collection and Transmission Optimization Model Based on TRIZ. 20th IEEE International Conference on Computational Science and Engineering (CSE) / 15th IEEE/IFIP International Conference on Embedded and Ubiquitous Computing (EUC), 165–170. Guangzhou, PEOPLES R CHINA: IEEE.
  • Morgado, T. L. M., Sandiaes, J., & Navas, H. V. G. (2019). TRIZ and Lean Philosophies Applied Together in Management Activities. Quality Innovation Prosperity, 23(3), s. 90–102.
  • Ogeya, M. C., Coatanea, E., & Medyna, G. (2013). Theory Drıven Desıgn And Real Prototypıng Of Bıomass Pyrolıtıc Stove. In D. for Harmonies (Ed.), 19th International Conference on Engineering Design (ICED 13) (pp. 69–78). Sungkyunkwan Univ, Seoul, Korea: Design Methods and Tools.
  • Pang, J. Z., Guo, X. B., & Yang, Y. W. (2012). The Constraints Analysis on TRIZ in Management Innovation Application. 2nd International Conference on Advanced Design and Manufacturing Engineering (ADME 2012), s. 220–223.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), s. 41–50.
  • Prasad, M. B., & Sudha, M. (2011). Induction Machine Fault Diagnosis and Design Using Theory of Innovation and Problem Solving (TRIZ) Technology. Annual IEEE India Conference - Engineering Sustainable Solutons, 16–18. BITS Pilani, Hyderabad Campus, Hyderabad, Indıa: IEEE.
  • Qiu, C., Liu, S., & Shi, D. (2010). Fuzzy Design Scheme Selection Method Based on QFD Integrated with TRIZ. 2nd International Conference on Advanced Design and Manufacture, 234. Harbin Engn Univ, Harbin, China: Trans Tech Publications.
  • Shih, B.-Y., Chen, C.-Y., & Li, C. E. (2013). The exploration of the mobile Mandarin learning system by the application of TRIZ theory. Computer Applications in Engineering Education, 21(2), s. 343–348.
  • Shrotriya, S., Dhir, S., & Sushil. (2018). Innovation Driven Ecosystem For Quality Skill Development İn India. Benchmarking: An International Journal, 25(8), s. 2997–3020.
  • Souchkov, V. (2013). Accelerate Innovation with TRIZ. Retrieved from http://www.xtriz.com/publications/AccelerateInnovationWithTRIZ.pdf
  • Su, C.-T., Lin, C.-S., & Chiang, T.-L. (2008). Systematic İmprovement İn Service Quality Through TRIZ Methodology: An Exploratory Study. Total Quality Management & Business Excellence, 19(3), s. 223–243.
  • Su, C.-T., & Su, F.-M. (2018). Yield Improvement in Color Filter Manufacturing Using Taguchi Methods and TRIZ’s Substance–Field Analysis. IEEE Transactions on Components, Packaging and Manufacturing Technology, 8(12), s. 2198–2212.
  • Şen, N., & Baykal, Y. (2019). Development of car wishbone using sheet metal tearing process via the theory of inventive problem-solving (TRIZ) method. Journal of the Brazilian Society of Mechanical Sciences and Engineering, 41(10).
  • Şener, S. D. (2006). TRIZ: Yaratıcı Problem Çözme Teorisi Ve Diğer Problem Çözme Yöntemleriyle Karşılaştırma.
  • Tsai, M. P., Shieh, P. I., & Chuang, C. H. (2012). Computer-Supported Innovation for Modularized Product Design. Advanced Materials Research, 341–342, s. 586–590.
  • Vincent, J., & Cavallucci, D. (2018). Development of an Ontology of Biomimetics Based on Altshuller’s Matrix. 18th International TRIZ Future Conference (TFC), s. 14–25.
  • Wang, C.-H. (2015). Using the theory of inventive problem solving to brainstorm innovative ideas for assessing varieties of phone-cameras. Computers & Industrial Engineering, 85, s. 227–234.
  • Wang, C.-S., Wang, W.-H. A., Chang, T.-R., & Lin, M.-C. (2009). Integrated Design Structure System For Modular Design İn Products Development. 2009 IEEE International Conference on Industrial Engineering and Engineering Management, s. 1121–1125.
  • Wang, X., Lu, C. Da, & Hong, T. (2010). Applying TRIZ for Optimization Formulation of Sapphire Precision Lapping. Global Conference on Digital Design and Manufacturing Technology, s. 102–104.
  • Wang, Y.-H., Trappey, A. J. C., Hwang, S.-J., & Chen, K.-L. (2016). Develop Potential Solution to the Engineering Conflicts of Additive Manufacturing by Using the Theory of Solution of Inventive Problems (TRIZ) - The Case of Material Jetting Process. Journal Of The Chınese Socıety Of Mechanıcal Engıneers, 37(2), s. 85–93.
  • Wang Shuxia, Guo Haibing, & Jia Yuncheng. (2013). Application of TRIZ Matrix of Contradictions in Semiconductor Doping. International Conference on Management Innovation and Business Innovation (ICMIBI), 507–510. Singapore: Singapore Management and Sports Science Institute.
  • WIPO, 2018 yılı Dünya Fikri Mülkiyet Göstergeleri Raporu. (2018). Retrieved April 30, 2020, from https://www.morogluarseven.com/tr/news-and-publications/wipo-2018-yili-dunya-fikri-mulkiyet-gostergeleri-raporunu-yayimladi/
  • Wirawan, C., & Chandra, F. (2016). Quality Tools and TRIZ Based Quality Improvement Case Study at PT “X” A Plastic Moulding Manufacturing Industry. IOP Conference Series: Materials Science and Engineering, 114, 12059. Kuala Lumpur, Malaysia: IOP Publishing.
  • Word Intellectual Property Organization. (2018). Retrieved April 30, 2020, from WIPO website: https://www.wipo.int/about-wipo/en/oversight/
  • Xiao, Y., & Xin, L. (2009). Research on Product’s Innovation Design Based on 39 Contradiction Matrices and 40 Innovation Principles of TRIZ. 4th International Conference on Product Innovation Management, s. 246–249.
  • Xie, C. L., & Liu, Y. K. (2012). Vehicle Loading Length Measurement System Research Based on TRIZ. 2nd International Conference on Mechatronics and Intelligent Materials (MIM 2012), s. 490–495.
  • Xie, J., Tang, X., & Shao, Y. (2009). Research on Product Conceptual Design Based on Integrated of TRIZ and HOQ. 3rd IFIP Conference on Computer-Aided Innovation, s. 203–209.
  • Yamada, K., Miura, M., Hayama, T., & Kunifuji, S. (2009). Effectiveness of Engineering Solution Case Document Search Based on TRIZ Contradiction Matrix Theory. 13th International Conference on Knowledge-Based Intelligent Information and Engineering Systems, s. 547–554.
  • Yang, C.-M., Kao, C.-H., & Liu, T.-H. (2010). A TRIZ-based Systematic Innovation Product Design Process - A Preliminary Study. 16th ISSAT International Conference on Reliability and Quality in Design, s. 135–138.
  • Yang, D., & Hou, W. J. (2007). Improvement design of rapid prototyping machine based on TRIZ. 8th International Conference on Computer-Aided Industrial Design and Comceptual Design, s. 11–16.
  • Yang, H. L., & Hsiao, S. L. (2009). Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service. Technovation, 29(5), s. 327–337.
  • Yang, Y., Shao, Y., & Tang, X. (2009). A Study on the Application of the Extended Matrices Based on TRIZ in Constructing a Collaborative Model of Enterprise Network. 3rd IFIP Conference on Computer-Aided Innovation, 330. Harbin, China: Springer.
  • Yeh, C.-H., Wu, F.-C., Lai, R.-L., & Chen, C.-H. (2007). TRIZ-Based Conflicts-Solving Applications İn Management System. Conference on Systems Science, Management Science and System Dynamics, 2673–2677. Shanghai, China: System Dynamics Socllege.
  • Yeh, C. H., Hsieh, C. Y., & Wu, F. C. (2014). The Synergy of TRIZ and Automatic Optical Inspection (AOI) for Detecting Surface Defects on Small Metal Parts. Advanced Materials Research, s. 838–841.
  • Yeh, C. H., Huang, J. C. Y., & Yu, C. K. (2011). Integration of four-phase QFD and TRIZ in product R&D: a notebook case study. Research in Engineering Design, 22(3), s. 125–141.
  • Yin, C., & Dai, W. (2015). Reliability Improvement of Mechanical Components Based on TRIZ. Proceeding of the First International Conference on Reliability Systems Engineering ICRSE, s. 43–66.
  • Yu, J., & Rong, X. (2015). Examination Method of Duplex Stainless Steel Based on TRIZ. 1st International Conference on Information Sciences, Machinery, Materials and Energy (ICISMME), s. 472–476.
  • Zeng, C., & Su, S. (2015). Design Clamping Device of Milling Fixture Base on Contradiction Matrix. 3rd International Conference on Machinery, Materials and Information Technology Applications (ICMMITA), 1450–1455. Qingdao, China: Atlantis Press.
  • Zhang, D., Hu, Y., & Yuan, Y. (2007). An Exploring Of The Path Of Management İnnovation Based On Conflicts Solving. 14th International Conference on Management Science and Engineering, s. 855–860.
  • Zhang, F., Yang, M., & Liu, W. (2014). Using İntegrated Quality Function Deployment And Theory Of İnnovation Problem Solving Approach For Ergonomic Product Design. Computers & Industrial Engineering, 76, s. 60–74.
  • Zhang, Y. De, Liu, F., & Yu, Y. (2012). Structural Design of Prostate Biopsy Robot Based on TRIZ Theory. 2nd International Conference on Advanced Engineering Materials and Technology (AEMT), s. 538–541.
  • Zhang Dong-sheng, Hu Yue, & Yuan Yuan. (2007). An exploring of the path of management innovation based on conflicts solving. 14th International Conference on Management Science and Engineering, s. 855–860.
  • Zhen, L., Jiang, Z., Huang, G. Q., & Liang, J. (2008). Knowledge Acquisition For Product Development İn Knowledge Grid. Proceedings of the Institution of Mechanical Engineers, Part C: Journal of Mechanical Engineering Science, 222(11), s. 2269-2280.
Toplam 139 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular İşletme
Bölüm Makaleler
Yazarlar

Seyma Guner 0000-0002-9591-9276

Ilker Kose 0000-0002-5549-5579

Yayımlanma Tarihi 30 Ağustos 2020
Gönderilme Tarihi 3 Temmuz 2020
Yayımlandığı Sayı Yıl 2020 Cilt: 2 Sayı: 2

Kaynak Göster

APA Guner, S., & Kose, I. (2020). Creative Problem Solving Technique Application Areas of TRIZ: Suggestions for Use in Healthcare Sector. Ekonomi İşletme Ve Maliye Araştırmaları Dergisi, 2(2), 185-208. https://doi.org/10.38009/ekimad.763538