ELEKTRONİK BELGE YÖNETİM SİSTEMİNİN ALGILANAN KULLANILABİLİRLİĞİNİN DEĞERLENDİRİLMESİ

Yıl 2019, Cilt: 2 Sayı: 2, 88 - 100, 01.08.2019

Abdullah Eren Muhammet Dursun Kaya

https://doi.org/10.33439/ergonomi.480961

Cited By: 3

Öz

Elektronik belge yönetim
sistemleri (EBYS) bu anlamda birçok kuruluşta tercih edilmekte ve
kullanılmaktadır. İş süreçlerinin dijital hale gelmesi ile kullanıcıların yeni
sisteme hangi düzeyde adapte olabildikleri sistemin devamlılığı adına
önemlidir. Bu yüzden sistemin kullanılabilirlik derecesi kullanıcıların sistemi
benimsemesi adına önem taşımaktadır. Bu araştırmanın amacı EBYS’nin sistemsel
özelliklerinin algılanan kullanılabilirliği hangi düzeyde etkilediğini
belirlemektir. Aynı zamanda sistemin kabullenme derecesini belirlemektir. Buna
göre bu çalışmada sistemin karakteristik özelliklerinin algılanan
kullanılabilirlik üzerindeki etkileri ve algılanan kullanılabilirliğin kullanım
niyetleri üzerindeki etkileri Teknoloji Kabul Modeli çerçevesinde araştırılmıştır.
Üniversite çalışanları ve akademisyenler üzerinde yürütülen bu çalışmada EBYS
kullanan kişiler üzerinde anket çalışması yapılmıştır. Elde edilen sonuçlar
kullanılan yapılar arasındaki ilişki düzeylerine göre değerlendirilmiştir. Buna
göre sistem özelliklerinden sistem işlevselliği, sistem tepkisi ve kullanıcı
arayüz tasarımının algılanan kullanılabilirlik üzerinde anlamlı ve pozitif
yönde etkileri gözlenirken, sistem etkileşiminin algılanan kullanılabilirliği
etkilemediği gözlenmiştir. Bu çalışma ile EBYS’nin sistemsel özelliklerinin
algılanan kullanılabilirlik ve sistemi kabullenme adına önemli olduğu ortaya
konulmuştur.

Anahtar Kelimeler

EBYS, Algılanan Kullanılabilirlik, Sistem Kalitesi

Kaynakça

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