Digitized and Automated a University Process with Robotic Process Automation

Öz

Digitized and Automated a University Process with Robotic Process Automation

Öz

Due to the changing student demographics and technological advances in research and teaching, both public and private higher education institutions offer services in an increasingly competitive environment. At the same time, the service quality expectations of the stakeholders continue to rise. For these reasons, technology solutions are needed for cost savings, efficiency gains, and improved service delivery. Like many other industries, higher education institutions have processes that can benefit from robotic process automation (RPA). RPA can be used to run student/staff jobs that manage back-office functions. It enables to ease the workload of their employees charged with doing these tasks and improve the user experience for students. This study examines an administrative process carried out at İzmir Bakırçay University. At least one administrative personnel assigned for the business process at the beginning of the research. The process consists of repetitive activities defined by specific rules. It was recommended to improve the process, considering the multitude of human errors and the length of the processing time. At the end of the study, the same process completed within 16 minutes for 240 students without making mistakes. Moreover, 75% of personnel needs were reduced, and 96.97% of the time was saved.

Anahtar Kelimeler

• Robotic process automation
• Digital transformation
• Process analysis
• Digital robot

Kaynakça

1. Aguirre, S., & Rodriguez, A. (2017, September). Automation of a business process using robotic process automation (RPA): A case study. In Workshop on engineering applications (pp. 65-71). Springer, Cham.
2. Cohen, M., & Rozario, A. (2019). Exploring the use of robotic process automation (RPA) in substantive audit procedures. The CPA Journal, 89(7), 49-53.
3. Dias, M., Pan, S., & Tim, Y. (2019). Knowledge embodiment of human and machine interactions: Robotic-process-automation at the Finland government.
4. Duncan, B., Lundy, K., How universities are using robotic process automation, Available: https://www.ey.com/en_us/government-public-sector/how-universities-are-using-robotic-process-automation, April 19, 2022.
5. Enríquez, J. G., Jiménez-Ramírez, A., Domínguez-Mayo, F. J., & Garcia-Garcia, J. A. (2020). Robotic process automation: a scientific and industrial systematic mapping study. IEEE Access, 8, 39113-39129.
6. Fedscoop., RPA’s Expanding Role In Government, Available: https://cdn.fedscoop.com/robotic-process-automation-in-government-report.pdf, April 19, 2022.
7. How Government CIOs Can Realize the True Potential of Robotic Process Automation, Available: https://www.gartner.com/en/articles/3-ways-for-government-cios-to-realize-the-true-potential-of-robotic-process-automation, April 19, 2022.
8. Institute For Robotic Process Automation & Artificial Intelligence IRSOAI., What is Robotic Process Automation?, Available: https://irpaai.com/what-is-robotic-process-automation, April 19, 2022.

9. Kaya, C. T., Türkyılmaz, M., & Birol, B. (2019). Impact of RPA technologies on accounting systems. Muhasebe ve Finansman Dergisi, (82).
10. Kokina, J., & Blanchette, S. (2019). Early evidence of digital labor in accounting: Innovation with Robotic Process Automation. International Journal of Accounting Information Systems, 35, 100431.
11. Lindgren, I., Åkesson, M., Thomsen, M., & Toll, D. (2022). Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities. In Service Automation in the Public Sector (pp. 189-203). Springer, Cham.
12. Lacity, M. C., & Willcocks, L. P. (2016). A new approach to automating services. MIT Sloan Management Review, 58(1), 41-49.
13. Rutschi, C., & Dibbern, J. (2020). Towards a framework of implementing software robots: Transforming human-executed routines into machines. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 51(1), 104-128.
14. Madakam, S., Holmukhe, R. M., & Jaiswal, D. K. (2019). The future digital work force: robotic process automation (RPA). JISTEM-Journal of Information Systems and Technology Management, 16.
15. Syed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S. J., Ouyang, C., ... & Reijers, H. A. (2020). Robotic process automation: contemporary themes and challenges. Computers in Industry, 115, 103162.
16. Turcu, C., & Turcu, C. (2018). On robotic process automation and its integration in higher education.
17. Uskenbayeva, R., Kalpeyeva, Z., Satybaldiyeva, R., Moldagulova, A., & Kassymova, A. (2019, July). Applying of RPA in administrative processes of public administration. In 2019 IEEE 21st Conference on Business Informatics (CBI) (Vol. 2, pp. 9-12). IEEE.