REVIEW OF TOTAL QUALITY MANAGEMENT BY THE VISUAL MAPPING TECHNIQUES

Öz

The aim of this study is reveal how the Total Quality Management issue is discussed in the literature, with a systematic approach based on scientific mapping techniques. The study also examines the position of the TQM in the future. As a method, bibliometric and document analysis techniques were used. During the use of these two techniques, the softwares such as CiteSpace, Wosviewer and Search Carrot, Google tools (Google Ngram, Google fusion) were used. Common citation networks and word mapping, citation bursts, dual map drawing units are the tools used for analysis. Total Quality Management issue is most widely used in management discipline among the all disciplines. In addition, it was found that TQM is mostly searched with keywords such as quality management systems and product quality. It was observed that interest to the TQM had increased after 1985 and it had reached highest level in 1995, and it has experienced a continuous descent until 2008. The study found that the countries conducting more research on the Total Quality Management issue in the world are the USA and UK. It was generally recommended to investigate the effect of TQM on product quality and company performance (include productivity) in the essential publications which are examined. At this point, it has been concluded that the TQM will lose its popularity as long as stays a management philosophy in the field of management. Instead, this study recommends to focus on operational oriented activities such as lean manufacturing.

Anahtar Kelimeler

• Total Quality Management
• Bibliometric Analysis
• Visual Mapping

TOPLAM KALİTE YÖNETİMİNİN GÖRSEL HARİTALAMA TEKNİKLERİ AÇISINDAN DEĞERLENDİRİLMESİ

Öz

Amaç: Çalışmanın amacı bilimsel haritalama tekniklerine dayalı sistematik bir yaklaşım ile Toplam Kalite Yönetim konusunun literatürde nasıl ele alındığı en çok hangi noktaların araştırıldığını ve alanın gelecekte nasıl bir konuma oturacağını değerlendirmektir. Yöntem: Bibliyometrik ve doküman analizi yönteminden faydalanılmıştır. Bu iki tekniğin kullanımı sırasında CiteSpace, Wosviewer ve Search Carrot, Google araçları (Google Ngram, Google fusion) gibi çeşitli yazılımlardan faydalanılmıştır. Ortak atıf ağları ve kelimelere dayalı haritalama, atıf patlamaları, dual map çizimi analiz için kullanılan araçlardır. Bulgular: Toplam Kalite Yönetimi konusu disiplinler arasında en çok yönetim alanında kullanılmaktadır. Ayrıca, konunun en çok kalite yönetim sistemleri, ürün kalitesi gibi anahtar kelimelerle aratıldığı bulgusuna ulaşılmıştır. TKY’ye olan ilginin 1985 yılından sonra arttığı 1995 yılında ise bu ilginin en yükseğe ulaştığı bu yükselişin devamında 2008 yılına kadar sürekli bir iniş yaşadığı görülmüştür. Toplam Kalite Yönetimi konusunu dünyada en çok ABD ve İngiltere ülkelerinde çalışıldığı bulgusuna ulaşılmıştır. Sonuçlar: İncelenen temel yayınlarda genellikle TKY’nin ürün kalitesine, işletme performansına (verimlilik dahil) etkisinin araştırılması önerilmektedir. Bu noktada sonuç itibariyle TKY’nin yönetim alanında bir yönetim felsefesi olarak kaldığı sürece kavramın popülerliğini yitireceği sonucu çıkarılmıştır. Bunun yerine, bu çalışmaya göre; yalın üretim gibi operasyonel odaklı çalışmalara odaklanılması önerilmektedir.

Anahtar Kelimeler

• toplam kalite yönetimi
• bibliyometrik analiz
• görsel haritalama
• Yalın Üretim
• kalite yönetim sistemleri

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