A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL
Öz
Using SERVQUAL (SERVice QUALity) measurement model, this study aims to examine the relations between expectation and perception of university students at Department of Statistics, Faculty of Science Selçuk University with regard to quality of the services university offer to them. SERVQUAL measurement model is a method which is frequently used in literature to measure service quality and the validation of the scale used in this method have been determined in many previous studies. SERVQUAL measurement model and perception of service quality will be examined by Structural Equation Modeling (SEM) and the results will be compared to the results of the previous studies in literature. This study was also undertaken to lay basis for further studies which are going to carried out in different departments at Selçuk University. Key words: SERVQUAL Scale, Service Quality, Structural Equation Modeling
Ayrıntılar
Birincil Dil
İngilizce
Konular
-
Bölüm
-
Yayımlanma Tarihi
1 Haziran 2012
Gönderilme Tarihi
4 Şubat 2016
Kabul Tarihi
-
Yayımlandığı Sayı
Yıl 2012 Cilt: 22 Sayı: 2
APA
Caglıyan, V., Genc, A., & Yılmaz, T. (2012). A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL. Firat University Journal of Social Sciences, 22(2). https://izlik.org/JA47FF58UN
AMA
1.Caglıyan V, Genc A, Yılmaz T. A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL. Firat University Journal of Social Sciences. 2012;22(2). https://izlik.org/JA47FF58UN
Chicago
Caglıyan, Vural, Asir Genc, ve Tarik Yılmaz. 2012. “A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL”. Firat University Journal of Social Sciences 22 (2). https://izlik.org/JA47FF58UN.
EndNote
Caglıyan V, Genc A, Yılmaz T (01 Haziran 2012) A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL. Firat University Journal of Social Sciences 22 2
IEEE
[1]V. Caglıyan, A. Genc, ve T. Yılmaz, “A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL”, Firat University Journal of Social Sciences, c. 22, sy 2, Haz. 2012, [çevrimiçi]. Erişim adresi: https://izlik.org/JA47FF58UN
ISNAD
Caglıyan, Vural - Genc, Asir - Yılmaz, Tarik. “A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL”. Firat University Journal of Social Sciences 22/2 (01 Haziran 2012). https://izlik.org/JA47FF58UN.
JAMA
1.Caglıyan V, Genc A, Yılmaz T. A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL. Firat University Journal of Social Sciences. 2012;22. Available at https://izlik.org/JA47FF58UN.
MLA
Caglıyan, Vural, vd. “A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL”. Firat University Journal of Social Sciences, c. 22, sy 2, Haziran 2012, https://izlik.org/JA47FF58UN.
Vancouver
1.Vural Caglıyan, Asir Genc, Tarik Yılmaz. A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL. Firat University Journal of Social Sciences [Internet]. 01 Haziran 2012;22(2). Erişim adresi: https://izlik.org/JA47FF58UN