THE STATISTICAL ANALYSIS OF OCCUPATIONAL BURNOUT AND JOB SATISFACTION OF INSURANCE AGENCY EMPLOYEES: THE CASE OF IZMIR
Öz
In this study, it is aimed to examine the job satisfaction and professional burnout of the people working in insurance agents and to contribute to a better understanding of their effects on the health of the employees. Data were collected by conducting a survey with 93 insurance agent employees in İzmir province of Turkey, determined by the proportional sampling method. Minnesota Job Satisfaction Scale and Maslach Burnout Scale were used. The mean job satisfaction value was 85.11 and the mean burnout level was 20.62. A moderately significant negative correlation was found between general burnout level and total job satisfaction (r=-0.553, p<0.05). Decreased personal accomplishment and emotional exhaustion were found to be independent risk factors for job satisfaction. The findings obtained in the study revealed that the participants working in insurance agents had high job satisfaction and did not experience burnout much.
Anahtar Kelimeler
Kaynakça
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