DIGITAL TRANSFORMATION IN HUMANITARIAN LOGISTICS: IMPACT ON AGILITY, TRUST AND COLLABORATION

Yıl 2025, Cilt: 7 Sayı: 2, 155 - 173, 28.11.2025

Bülent Yıldız , Filiz Bıyıklı

https://doi.org/10.55769/gauniibf.1813086

Öz

Humanitarian aid logistics is the process of managing resources, materials, people and in-formation to ensure that aid reaches those in need quickly and effectively after a disaster. The supply chain must be flexible and adaptable to effectively coordinate post-disaster aid, ensuring that the right goods are in the right places at the right times. This study aims to examine the impact of digital transformation on agility, trust and collaboration in the humani-tarian aid logistics supply chain. Digital transformation enhances supply chain efficiency by leveraging information technologies and digitalisation processes, while also fostering trust among stakeholders. Digitalisation improves information sharing during disaster response and makes supply chain processes more adaptable. Agile supply chains deliver faster and more effective services during disasters, while digital solutions enable the monitoring and understanding of the process. Furthermore, digital transformation facilitates collaboration and coordination among supply chain personnel, ensuring aid is delivered fairly and on time. The study's findings suggest that digital transformation is crucial for enhancing the effective-ness of humanitarian aid logistics supply chains and that digital technologies facilitate more efficient responses to disasters in aid operations. It presents a model to clarify the link between digital transformation and supply chain agility. It highlights the advantages of digital transformation in humanitarian aid logistics, particularly in improving key elements such as agility, trust and collaboration. The results obtained from the literature review provide strate-gic recommendations to humanitarian aid logistics actors on how to implement digital trans-formation more effectively.

Anahtar Kelimeler

Humanitarian Logistics , Digital Transformation , Supply Chain Agility , Collaboration

Etik Beyan

No ethics committee approval is required for the study

Destekleyen Kurum

There is no supporting organisation

DIGITAL TRANSFORMATION IN HUMANITARIAN LOGISTICS: IMPACT ON AGILITY, TRUST AND COLLABORATION

Öz

Humanitarian logistics is the process of managing resources, supplies, people, and informa-tion so that help can get to people who need it quickly and effectively after a disaster. To effectively coordinate post-disaster aid and make sure that the right goods are in the right places at the right times, the supply chain needs to be flexible and able to change. This study seeks to examine the influence of digital transformation on agility, trust, and collabora-tion within the humanitarian logistics supply chain. Digital transformation enhances supply chain efficiency through the application of information technologies and digitalization proces-ses, while simultaneously fostering trust among stakeholders. This paper examines the inf-luence of digital transformation on agility in humanitarian logistics through a literature review. Digitalization improves the sharing of information during disaster response and makes supply chain processes more adaptable. During disasters, agile supply chains provide faster and better services, while digital solutions make it easier to track and understand the pro-cess. Also, digital transformation makes it easier for people in the supply chain to work to-gether and coordinate their efforts, which makes sure that help is delivered fairly and on ti-me. This study examines the impact of digital transformation on humanitarian logistics by evaluating how digitalization affects supply chain agility, trust, and collaboration. The study's findings indicate that digital transformation is essential for enhancing the efficacy of humanitarian logistics supply chains, and that digital technologies facilitate more efficient res-ponses to disasters in aid activities. The paper offers a model to clarify the connection between digital transformation and supply chain agility. This study emphasizes the advan-tages of digital transformation in humanitarian logistics, especially in improving essential elements like agility, trust, and collaboration. The results give humanitarian logistics players strategic advice on how to make digital transformation work better.

Anahtar Kelimeler

Humanitarian Logistics , Digital Transformation , Supply Chain Agility , Collaboration

Etik Beyan

No ethics committee approval is required for the study

Destekleyen Kurum

There is no supporting organisation

Kaynakça

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