ÇALIŞANLARIN AMİRDEN TATMİNİ GÖREV PERFORMANSLARINI ETKİLER Mİ? SAVUNMA ALANINDA BİR KURUMDA UYGULAMA

Yıl 2020, Cilt: 9 Sayı: 2, 419 - 434, 23.11.2020

Mehmet Kahya

https://doi.org/10.28956/gbd.829998

Öz

Bu çalışmanın amacı, çalışanların amirden tatminleriyle görev performansları arasındaki ilişkiyi ortaya koymaktır. İş tatmininin ardıllarından birisi de görev performansıdır. Çalışanlarla amirleri arasında pozitif bir ilişki olması, çalışanların iş yerine ve amirine karşı olumlu tutum geliştirmesini sağlar. Tutumlar davranışlara yol açar ilkesinden hareketle de çalışanların iş tatmini gibi olumlu tutumlarının davranışlara yansıyarak performans artışına yol açacağı söylenebilir. Bu ilişkiyi test etmek maksadıyla savunma alanında faaliyet gösteren bir kurumun 274 çalışanı üzerinden veri toplanmıştır. Araştırmada elde edilen verilerin analizinde SPSS 22.0 istatistik paket programı ve AMOS 26.0 programından faydalanılmıştır. Örneklemin demografik verilerinin analizinde frekans analizi; bağımlı ve bağımsız değişken arasındaki ilişkinin tespitinde ise korelasyon analizi yapılmıştır. Değişkenlerin faktöriyel yapısının belirlenmesinde temel bileşenler analizi, model uyumunun belirlenmesinde doğrulayıcı faktör analizi yapılmış, amirden duyulan tatmin ile görev performansı arasındaki nedensel ilişki AMOS ile regresyon analizi yapılarak belirlenmiştir. Analiz sonucunda çalışanların amirden tatminlerinin görev performanslarını pozitif yönde anlamlı olarak etkilediği tespit edilmiştir. Ulaşılan sonuçlar sosyal mübadele kuramı çerçevesinde tartışılmış ve gelecek araştırmacılara önerilerde bulunulmuştur.

Anahtar Kelimeler

Amirden Tatmin, Görev Performansı, Savunma Alanı

DOES THE SATISFACTION OF EMPLOYEES FROM THE SUPERVISOR AFFECT THEIR TASK PERFORMANCE? A RESEARCH IN AN INSTITUTION IN THE FIELD OF DEFENSE

Öz

This study aims to reveal the relationship between employee satisfaction and task performance. One of the successors of job satisfaction is task performance. The fact that there is a positive relationship between the employees and their supervisors enables employees to develop a positive attitude towards the workplace and his supervisor. Based on the principle that attitudes lead to behaviors, it can be said that positive attitudes of employees such as job satisfaction will result in an increase in performance by reflecting on their behaviour. In order to test this relationship, data were collected through 274 employees of an institution operating in the field of defense. SPSS 22.0 statistical package program and AMOS 26.0 program were used in the analysis of the data obtained in the research. The analysis of demographic data of the sample was tested by frequency analysis, and the relationship between the dependent and independent variables was tested by correlation analysis. Principal component analysis was used in determining the factorial structure of variables, confirmatory factor analysis was performed to determine the model fit, and the casual relationship between satisfaction from the supervisor and task performance was determined by regression analysis with AMOS. As a result of the analysis, it has been determined that the satisfaction of the employees with the supervisor has a significant positive effect on their task performance. The results were discussed within the framework of social exchange theory and suggestions were made to future researchers.

Anahtar Kelimeler

Satisfaction From Supervisor, Task Performance, Field of Defense

Kaynakça

• Adams, J.S. (1965). Inequity in social exchange. L. Berkowitz (Ed.) Advences in Experimental Social Psychology (s.s. 267-299), 2. Baskı, New York: Academic Press.
• Ajzen, I. ve Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall.
• Ajzen, I. (2005). Attitudes, personality, and behavior. (2nci baskı). Chicago, IL: Dorsey Press.
• Akkoç, İ., Çalışkan, A. ve Turunç, Ö. (2012). Örgütlerde gelişim kültürü ve algılanan örgütsel desteğin iş tatmini ve iş performansına etkisi. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(1), 105-135.
• Allen, N.J. ve Meyer, J.P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63, 1-18.
• Ang, S., Van Dyne, L. ve Begley, T.M. (2003). The employment relationshipsof foreign workers versus local employees: A field study of organizational justice, job satisfaction, performance and OCB. Journal of Organizational Behavior, 24, 561-583.
• Bartlett, K.R. ve Kang, D. (2004). Training and organizational commitment among nurses following industry and organizational change in New Zealand and the United States. Human Resource Development International, 4, 423-440.
• Blau, P. (1964). Exchange and power in social life. New York: Wiley.
• Borman, W.C. ve Motowidlo, S.J. (1993). Expending the criterion domain to include elements of contextual performance. N. Schmitt ve W.C. Borman (Ed.) Personnel Selection in Organizations (s.s. 71-98), San Francisco, CA: Jossey-Bass.
• Borman, W.C. ve Motowidlo, S.J. (1997). Task performance and contxtual performance: The meaning for personnel selection. Human Performance, 10, 99-109.
• Brayfield, A.H. ve Crockett, W.H. (1955). Employee attitudes and employee performance. Psychological Bulletin, 52, 396-424.
• Ceylan, A. ve Ulutürk, Y.H. (2006). Rol belirsizliği, rol çatışması, iş tatmini ve performans arasındaki ilişkiler. Doğuş Üniversitesi Dergisi, 7(1), 48-58.
• Cohen, A. (1991). Career stage as a moderator of the relationships between organizational commitment and its outcomes: A meta-analysis. Journal of Occupational Psyhology, 64, 253-268.
• Çöl, G. (2008). Algılanan güçlendirmenin işgören performansı üzerine etkileri. Doğuş Üniversitesi Dergisi, 9(1), 35-46.
• Edwards, B.D., Bell, S.T., Arthur, W. ve Decuir, A.D. (2008). Relationships between facets of job satisfaction and task and contextual performance. Applied Psychology, 57(3), 441-465.
• Field, A. (2013). Discovering statistics using IBM SPSS statistics. (4. Baskı), ABD: Sage.
• Fisher, C.D. (2003). Why do lay people believe that satisfaction and performance are correlated? Possible sources of a commonsense theory. Journal of Organizational Behavior, 24(6), 753-777.
• Graen, G.B. ve Scandura, T.A. (1987). Toward a psychology of dyadic organizing. Research in Organizational Behavior, 9, 175-208.
• Harrison, D.A., Newman, D.A. ve Roth, P.L. (2006). How important are the job attitudes? Meta-analitic comparisons of integrative behavioral outcomes and time-sequences. The Academy of Management Journal, 49(2), 305-325.
• Hair, J.F., Balck, W.C., Babin, B.J. ve Anderson, R.E. (2019). Multivariate data analysis. (8. Baskı), United Kingdom: Cengage Learning. Hu, L.T. ve Bentler, P.M. (1999). Cut off criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1-55.
• Iaffaldano, M.T. ve Muchinsky, P.M. (1985). Job satisfaction and job performance: A meta-analysis. Psychological Bulletin, 97, 251-273.
• Judge, T.A., Thoresen, C.J., Bono, J.E. ve Patton, G.K. (2001). The job satisfaction-job performance relationship: A qualitative and quantative review. Psychological Bulletin, 127(3), 376-407.
• Keaveney, S.M. ve Nelson, J.E. (1993). Coping with organizational role stress: Intrinsic motivational orientation, perceived role benefits, and psychological withdrawal. Journal of the Academy of Marketing Science, 21, 113-124.
• Kraus, S.J. (1995). Attitudes and the prediction of behavior: A meta-analysis of the empirical literature. Personality and Social Psychology Bulletin, 21, 58-75.
• Locke, E.A. (1970). Job satisfaction and job performance: A theoretical analysis. Organizational Behavior and Human Performance, 5, 484-500.
• Locke, E.A. (1976). The nature and the causes of job satisfaction. M.D. Dunnette (Ed.) Handbook of Industrial and Organizational Psychology (s.s. 1297-1349), Chicago, IL: Rand McNally.
• Murphy, K.R. ve Davidshofer, C.O. (1988). Psychological testing: Principles and applications. Englewood Cliffs, N.J.: Prentice-Hall.
• Petty, M.M., McGee, G.W. ve Cavender, J.W. (1984). Ameta-analysis of the relationships between individual job satisfaction and individual performance. Academy of Management Review, 9, 712-721.
• Robbins, P.S. ve Judge, A.T. (2013). Örgütsel davranış. 14. Basımdan çeviri, İ. Erdem (Çev. Ed.), Ankara: Nobel Akademi Yayıncılık.
• Schmidt, S.W. (2007). The relationship between satisfaction with workplace training over all job satisfaction. Human Resource Development Quarterly, 18(4), 481-498.
• Sekeran, U. (1992). Research methods for business: A skill building approach. (2. Baskı), USA: John Wiley & Sons.
• Shaikh, M.A., Bhutto, N.A. ve Maitlo, Q. (2012). Facets of job satisfaction and its association with performance. International Journal of Business and Social Science. 3(7), 322-326.
• Shore, L.M. ve Martin, H.J. (1989). Job satisfaction and organizational commitment in relation to work performance and turnover intentions. Human Relations, 42, 625-638.
• Sigler, T.H. ve Pearson, C. M. (2000). Creating an empowering culture: Examining the relationship between organizational culture and perceptions of empowerment. Journal of Quality Management, 5(1), 27-52.
• Spector, P.E. (1985). Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13(6), 693-713.
• Spector, P.E., Judge, T.A., Parker, S., Colbert, A.E., Heller, D. ve Ilies, R. (2009). “İş tatmini: Kültürlerarası bir inceleme”. N. Anderson, D.S. Öneş, H.K. Sinangil ve C. Viswesvaran (Ed.), Endüstri, İş ve Örgüt Psikolojisi El Kitabı, B. Öz (çev.), (s.s. 29-60), 2. Cilt, 1. Baskı, İstanbul: Literatür Yayıncılık.
• Sun, Ö. (2002). İş doyumu üzerine bir araştırma: Türkiye Cumhuriyet Merkez Bankası (Yayımlanmamış Uzmanlık Yeterlilik Tezi), Türkiye Cumhuriyet Merkez Bankası Banknot Matbaası Genel Müdürlüğü, Ankara.
• Swanson, R.A. ve Holton, E.F. (2001). Foundations of human resource development. San Francisco: Berrett-Koehler.
• Tekingündüz, S., Top, M. ve Seçkin, M. (2015). İş tatmini, performans, iş stresi ve işten ayrılma niyeti arasındaki ilişkilerin incelenmesi: Hastane örneği. Verimlilik Dergisi, 48(4), 39-64.
• Vroom, V.H. (1964). Work and motivation. New York: Wiley.
• Yavaş, U. ve Bodur, M. (1999). Satisfaction among expatriate managers: Correlates and consequences. Career Development International, 4(5), 261-269.
• Yıldız, S., Savcı, G. ve Kapu, H. (2014). Motive edici faktörlerin çalışanların iş performansına ve işten ayrılma niyetine etkisi. Yönetim ve Ekonomi, 21(1). 233-249.
• Zhang, J. ve Zheng, W. (2009). How does satisfaction translate into performance? An examination of commitment and cultural values. Human Resource Development Quarterly, 20(3), 331-351.