Araştırma Makalesi
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Üniversite Öğrencisi Algılarına Göre Yükseköğretim Kurumlarının Hizmet Kalitesinin İncelenmesi

Yıl 2021, , 69 - 88, 29.12.2021
https://doi.org/10.52528/genclikarastirmalari.957945

Öz

Bu araştırmanın amacı, lisans öğrencisi algısına göre yükseköğretim kurumlarının hizmet kalitesi
düzeyini belirlemektir. Araştırma, kesitsel tarama modelindedir. Araştırmanın örneklemini, 2020-2021
öğretim yılında Türkiye’deki devlet üniversitelerinde öğrenim gören 460 lisans öğrencisi (birinci öğretim)
oluşturmaktadır. Araştırmada Yükseköğretimde Hizmet Kalitesi Ölçeği kullanılmıştır. Araştırma verileri, 2020-
2021 öğretim yılı Haziran ayı içerisinde elde edilmiştir. Araştırmada, öğrenci algılarına göre yükseköğretim
kurumlarının hizmet kalitesinin orta düzeyde olduğu sonucuna ulaşılmıştır. Yükseköğretim kurumlarının
hizmet kalitesi düzeyine ilişkin öğrenci algıları arasında sınıf değişkenine göre anlamlı bir şekilde farklılık
olduğu; ancak cinsiyet değişkenine göre anlamlı bir farklılık olmadığı sonucuna ulaşılmıştır.

Kaynakça

  • Abbas, J. (2020). Service quality in higher education institutions: Qualitative evidence from the students’ perspectives using Maslow hierarchy of needs. International Journal of Quality and Service Sciences. DOI: 10.1108/IJQSS-02-2020-0016.
  • Abbas, J. (2019). Impact of total quality management on corporate sustainability through the mediating effect of knowledge management. Journal of Cleaner Production, 244, Article 118806.
  • Abbas, J., & Sagsan, M. (2019). Identification of key employability attributes and evaluation of university graduates’ performance: Instrument development and validation. Higher Education Skills and Work-based Learning, 10(3), 449-466.
  • Abili, K., Thani, F. N., & Afarinandehbin, M. (2012). Measuring university service quality by means of SERVQUAL method. Asian Journal on Quality, 13, 204-211.
  • Acer, E. K., & Güçlü, N. (2017). An analysis of the expansion of higher education in turkey using the new institutional theory. Educational Sciences Theory & Practice, 17(6), 1911-1933.
  • Ali, F., Zhou, Y., Hussain, K., Nair, P. K., & Ragavan, N. A. (2016). Does higher education service quality effect student satisfaction, image and loyalty? A Study of international students in malaysian public universities. Quality Assurance in Education, 24(1), 70-94.
  • Arakaya, A. (2016). Yükseköğretimde hizmet kalitesi ölçümü: Öğrenci İşleri Daire Başkanlığı örneği. Yüksek Lisans Tezi. Karabük Üniversitesi Sosyal Bilimler Enstitüsü, Karabük.
  • Aygün, M. S. (2014). Hizmet kalitesinin öğrenci memnuniyeti üzerindeki etkisi: Bitlis Eren Üniversitesi örneği. Yüksek Lisans Projesi. Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Enstitüsü, Kahramanmaraş.
  • Brachem, J. C., & Braun, E. M. P. (2018). Job-related requirements and competences of educational science graduates. Journal of Further and Higher Education, 42(2), 166-176.
  • Brochado, A. (2009). Comparing alternative instruments for measuring service quality in higher education. Quality Assurance in Education, 17, 174-190.
  • Büyüköztürk, Ş. (2013). Sosyal bilimler için veri analizi el kitabı. Ankara: Pegem.
  • Büyüköztürk, Ş., Çakmak, E. K., Akgün, Ö. E., Karadeniz, Ş., & Demirel, F. (2012). Bilimsel araştırma yöntemleri. Ankara: Pegem.
  • Campos, D. F., Santos, G. S. D., & Castro, F. N. (2017). Variations in student perceptions of service quality of higher education institutions in Brazil: A longitudinal study. Quality Assurance in Education, 25(4), 394-414.
  • Cardona, M., & Bravo, J. (2012). Service quality perceptions in higher education institutions: The case of a Colombian University. Estudios Gerenciales, 28, 23-29.
  • Churchill, G., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. J Mark Res, 19, 491-504.
  • Çınkır, Ş., Yıldız, S., & Kurum, G. (2021). Yükseköğretimde hizmet kalitesi ölçeğinin geliştirilmesi: Geçerlik ve güvenirlik çalışması. Yükseköğretim Dergisi, 11(1), 161-173.
  • DeShields Jr., O. J., Kara, A., & Kaynak, E. (2005). Determinants of business student satisfaction and retention in higher education: Applying herzberg’s two-factor theory. International Journal of Educational Management, 19, 128-139.
  • Doherty, G. D. (2008). On quality in education. Quality Assurance in Education, 16, 255-265.
  • Eshghi, A., Roy, S., & Ganguli, S. (2008). Service quality and customer satisfaction: An empirical investigation in Indian mobile telecommunications services. The Marketing Management Journal, 18, 119-144.
  • George, D., & Mallery, M. (2010). SPSS for Windows step by step: A simple guide and reference, 17.0 update (10th ed.). Boston, MA: Pearson.
  • Gerşil, M., & Güven, H. (2018). Üniversitelerde hizmet kalitesinin SERVQUAL analizi ile ölçülmesi: Celal Bayar Üniversitesi’nde bir uygulama. Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 11(1), 111-125.
  • Gravetter, F. J., & Wallnau, L. B. (2000). Statistics for the behavioral Sciences (5th ed.). Belmont, CA: Wadsworth/Thomson Learning.
  • Guilbault, M. (2018). Students as customers in higher education: The (Controversial) debate needs to end. Journal of Retailing and Consumer Services, 40(1), 295-298.
  • Gürbüz, S., & Şahin, F. (2014). Sosyal bilimlerde araştırma yöntemleri: Felsefe-yöntem-analiz. Ankara: Seçkin.
  • Habib, M., Abbas, J., & Noman, R. (2019). Are human capital, intellectual property rights, and research and development expenditures really important for total factor productivity? An empirical analysis. International Journal of Social Economics, 46(6), 756-774.
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing, The oryand Practice, 19(2), 139-152.
  • Imran, M., & Abbas, J. (2020). The role of strategic orientation in export performance of China automobile industry. Handbook of Research on Managerial Practices and Disruptive Innovation in Asia, IGI Global, pp. 249-263.
  • İçli, G., & Anıl, N. (2014). The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education. South African Journal of Business Management, 45, 31-43.
  • Jupiter, H., Othman, I. W., Suki, N. M., Yusoff, M. S., Awang, H., & Razak, R. A. (2017). Factors influencinng international student’s decision in choosing study destination abroad. Labuan E-Journal of Muamalat and Society, 11(1), 86-97.
  • Karasar, N. (2015). Bilimsel araştırma yöntemi: kavramlar, ilkeler, teknikler. Ankara: Nobel.
  • Khodayari, F., & Khodayari, B. (2011). Service quality in higher education. Interdisciplinary Journal of Research in Business, 1, 38-46.
  • Ladhari, R. (2009). Service quality, emotional satisfaction, and behavioural ıntentions: A study in the hotel ındustry. Managing Service Quality: An International Journal, 19, 308-331.
  • Lapina, I., Roga, R., & Müürsepp, P. (2016). Quality of higher education: International students’ satisfaction and learning experience. Int J Qual Serv Sci, 8, 263-278.
  • Li, W. (2018). Research on the innovative development mode of quality education of college students based on the perspective of human resource management. Educational Sciences Theory & Practice, 18(5), 2447-2454.
  • Liu, S. (2016). Higher education quality assessment and university change: A theoretical approach. In S. Liu (Ed.), Quality assurance and institutional transformation (pp. 15-46). Singapore: Springer. https://doi.org/10.1007/978-981-10-0789-7_2.
  • Modestino, A.S., Shoag, D., & Ballance, J. (2016). Downskilling: Changes in employer skill requirements over the business cycle. Labour Economics, 41, 333-347.
  • Mok, K. H., & Jiang, J. (2017). Massification of higher education and challenges for graduate employment and social mobility: East asian experiences and sociological reflections. International Journal of Educational Development, 63(1), 44-51.
  • Moslehpour, M., Chau, K. Y., Zheng, J., Hanjani, A. N., & Hoang, M. (2020). The mediating role of international student satisfaction in the influence of higher education service quality on institutional reputation in Taiwan. International Journal of Engineering Business Management, 12, 1-16.
  • Negi, R. (2009). Determining customer satisfaction through perceived service quality: A study of Ethiopian mobile users. International Journal of Mobile Marketing, 4, 31.
  • Özçelik, Y. (2018). Yabancı diller yüksek okulu hazırlık bölümü öğrencilerinin yükseköğretimde hizmet kalitesi ve üniversiteye güven algıları. Yüksek Lisans Tezi. Abant İzzet Baysal Üniversitesi Eğitim Bilimleri Enstitüsü, Bolu.
  • Parasuraman, A., Zeithaml, V., & Berry, L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49, 41-50.
  • Parasuraman, A., Zeithaml, V., & Berry, L. (1988). Servqual: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12.
  • Premand, P., Brodmann, S., Almeida, R., Grun, R., & Barouni, M. (2016). Entrepreneurship education and entry into self-employment among university graduates. World Development, 77, 311-327.
  • Roser, M., & Ortiz-Ospina, E. (2018). “World population growth.” OurWorldInData.ORg. 2018. https://ourworldindata.org/world-population-growth.
  • Shahzad, M., Ying, Q., Rehman, S., Zafar, A., Ding, X., & Abbas, J. (2019). Impact of knowledge absorptive capacity on corporate sustainability with mediating role of CSR: Analysis from the Asian context. Journal of Environmental Planning and Management, 63(2), 148-174.
  • Tholen, G., Relly, S. J., Warhurst, C., & Commander, J. (2016). Higher education, graduate skills and the skills of graduates: The case of graduates as residential sales estate agents. British Educational Research Journal, 42(3), 508-523.
  • Truong, H. V., Pham, C. H., & Vo, N. H. (2016). Service quality and students level of satisfaction in private colleges in Vietnam. International Journal of Financial Research, 7(3), 121-128.
  • Twaissi, N. M., & Al-Kilani, M. H. (2015). The impact of perceived service quality on students intentions in higher education in a Jordanian Government University. International Business Research, 8, 81-92.
  • Van Schalkwyk, R. D., & Steenkamp, R. J. (2014). The exploration of service quality and its measurement for private higher education institutions. Southern African Business Review, 18, 83-107.
  • Van Schalkwyk, R. D., & Steenkamp, R. J. (2016). The exploration of service quality leadership for private higher education institutions in South Africa. JHEA/RESA, 14(2), 85-105.
  • Willms, W., Kenzie, O., McAllister, T., vd. (2006). Effects of water quality on cattle performance. J Range Manag, 55, 452-460.
  • YÖK (2021). 2019-2020 Öğretim Yılı İstatistikleri. https://istatistik.yok.gov.tr/ sayfasından erişilmiştir.
  • Zafiropoulos, C., & Vrana, V. (2008). Service quality assessment in a Greek higher education institute. Journal of Business Economics and Management, 9, 33-45.
  • Zineldin, M. (2007). The quality of higher education and student satisfaction self-assessment and review process a term philosophy and 5Qs model. Paper presented at 2nd International Conference Education, Economics, and Law: Traditions and Innovations, Vaxjo University, Sweden.
  • Zineldin, M., Akdag, H., & Vasicheva, V. (2011). Assessing Quality in Higher Education: New Criteria for Evaluating Students’ Satisfaction. Quality in Higher Education, 17, 231-243.

Examination Of Service Quality Of Higher Education Institutions According To University Student Perceptions

Yıl 2021, , 69 - 88, 29.12.2021
https://doi.org/10.52528/genclikarastirmalari.957945

Öz

This research aims to determine how undergraduate students perceive the quality of services provided
by higher education institutions. The study followed a cross-sectional scanning model. The sample of the
research consists of 460 undergraduate students (primary education) attending state universities in Turkey
during the 2020–2021 academic year. The Service Quality Scale in Higher Education was used in the research.
Research data were obtained in June of the aforementioned academic year. Findings reveal that students
perceivethe quality of services offered by higher education institutions to be moderate. There we observed a
significant difference in students’ perceptions by class level. However, no significant difference was found
by gender.

Kaynakça

  • Abbas, J. (2020). Service quality in higher education institutions: Qualitative evidence from the students’ perspectives using Maslow hierarchy of needs. International Journal of Quality and Service Sciences. DOI: 10.1108/IJQSS-02-2020-0016.
  • Abbas, J. (2019). Impact of total quality management on corporate sustainability through the mediating effect of knowledge management. Journal of Cleaner Production, 244, Article 118806.
  • Abbas, J., & Sagsan, M. (2019). Identification of key employability attributes and evaluation of university graduates’ performance: Instrument development and validation. Higher Education Skills and Work-based Learning, 10(3), 449-466.
  • Abili, K., Thani, F. N., & Afarinandehbin, M. (2012). Measuring university service quality by means of SERVQUAL method. Asian Journal on Quality, 13, 204-211.
  • Acer, E. K., & Güçlü, N. (2017). An analysis of the expansion of higher education in turkey using the new institutional theory. Educational Sciences Theory & Practice, 17(6), 1911-1933.
  • Ali, F., Zhou, Y., Hussain, K., Nair, P. K., & Ragavan, N. A. (2016). Does higher education service quality effect student satisfaction, image and loyalty? A Study of international students in malaysian public universities. Quality Assurance in Education, 24(1), 70-94.
  • Arakaya, A. (2016). Yükseköğretimde hizmet kalitesi ölçümü: Öğrenci İşleri Daire Başkanlığı örneği. Yüksek Lisans Tezi. Karabük Üniversitesi Sosyal Bilimler Enstitüsü, Karabük.
  • Aygün, M. S. (2014). Hizmet kalitesinin öğrenci memnuniyeti üzerindeki etkisi: Bitlis Eren Üniversitesi örneği. Yüksek Lisans Projesi. Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Enstitüsü, Kahramanmaraş.
  • Brachem, J. C., & Braun, E. M. P. (2018). Job-related requirements and competences of educational science graduates. Journal of Further and Higher Education, 42(2), 166-176.
  • Brochado, A. (2009). Comparing alternative instruments for measuring service quality in higher education. Quality Assurance in Education, 17, 174-190.
  • Büyüköztürk, Ş. (2013). Sosyal bilimler için veri analizi el kitabı. Ankara: Pegem.
  • Büyüköztürk, Ş., Çakmak, E. K., Akgün, Ö. E., Karadeniz, Ş., & Demirel, F. (2012). Bilimsel araştırma yöntemleri. Ankara: Pegem.
  • Campos, D. F., Santos, G. S. D., & Castro, F. N. (2017). Variations in student perceptions of service quality of higher education institutions in Brazil: A longitudinal study. Quality Assurance in Education, 25(4), 394-414.
  • Cardona, M., & Bravo, J. (2012). Service quality perceptions in higher education institutions: The case of a Colombian University. Estudios Gerenciales, 28, 23-29.
  • Churchill, G., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. J Mark Res, 19, 491-504.
  • Çınkır, Ş., Yıldız, S., & Kurum, G. (2021). Yükseköğretimde hizmet kalitesi ölçeğinin geliştirilmesi: Geçerlik ve güvenirlik çalışması. Yükseköğretim Dergisi, 11(1), 161-173.
  • DeShields Jr., O. J., Kara, A., & Kaynak, E. (2005). Determinants of business student satisfaction and retention in higher education: Applying herzberg’s two-factor theory. International Journal of Educational Management, 19, 128-139.
  • Doherty, G. D. (2008). On quality in education. Quality Assurance in Education, 16, 255-265.
  • Eshghi, A., Roy, S., & Ganguli, S. (2008). Service quality and customer satisfaction: An empirical investigation in Indian mobile telecommunications services. The Marketing Management Journal, 18, 119-144.
  • George, D., & Mallery, M. (2010). SPSS for Windows step by step: A simple guide and reference, 17.0 update (10th ed.). Boston, MA: Pearson.
  • Gerşil, M., & Güven, H. (2018). Üniversitelerde hizmet kalitesinin SERVQUAL analizi ile ölçülmesi: Celal Bayar Üniversitesi’nde bir uygulama. Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 11(1), 111-125.
  • Gravetter, F. J., & Wallnau, L. B. (2000). Statistics for the behavioral Sciences (5th ed.). Belmont, CA: Wadsworth/Thomson Learning.
  • Guilbault, M. (2018). Students as customers in higher education: The (Controversial) debate needs to end. Journal of Retailing and Consumer Services, 40(1), 295-298.
  • Gürbüz, S., & Şahin, F. (2014). Sosyal bilimlerde araştırma yöntemleri: Felsefe-yöntem-analiz. Ankara: Seçkin.
  • Habib, M., Abbas, J., & Noman, R. (2019). Are human capital, intellectual property rights, and research and development expenditures really important for total factor productivity? An empirical analysis. International Journal of Social Economics, 46(6), 756-774.
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing, The oryand Practice, 19(2), 139-152.
  • Imran, M., & Abbas, J. (2020). The role of strategic orientation in export performance of China automobile industry. Handbook of Research on Managerial Practices and Disruptive Innovation in Asia, IGI Global, pp. 249-263.
  • İçli, G., & Anıl, N. (2014). The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education. South African Journal of Business Management, 45, 31-43.
  • Jupiter, H., Othman, I. W., Suki, N. M., Yusoff, M. S., Awang, H., & Razak, R. A. (2017). Factors influencinng international student’s decision in choosing study destination abroad. Labuan E-Journal of Muamalat and Society, 11(1), 86-97.
  • Karasar, N. (2015). Bilimsel araştırma yöntemi: kavramlar, ilkeler, teknikler. Ankara: Nobel.
  • Khodayari, F., & Khodayari, B. (2011). Service quality in higher education. Interdisciplinary Journal of Research in Business, 1, 38-46.
  • Ladhari, R. (2009). Service quality, emotional satisfaction, and behavioural ıntentions: A study in the hotel ındustry. Managing Service Quality: An International Journal, 19, 308-331.
  • Lapina, I., Roga, R., & Müürsepp, P. (2016). Quality of higher education: International students’ satisfaction and learning experience. Int J Qual Serv Sci, 8, 263-278.
  • Li, W. (2018). Research on the innovative development mode of quality education of college students based on the perspective of human resource management. Educational Sciences Theory & Practice, 18(5), 2447-2454.
  • Liu, S. (2016). Higher education quality assessment and university change: A theoretical approach. In S. Liu (Ed.), Quality assurance and institutional transformation (pp. 15-46). Singapore: Springer. https://doi.org/10.1007/978-981-10-0789-7_2.
  • Modestino, A.S., Shoag, D., & Ballance, J. (2016). Downskilling: Changes in employer skill requirements over the business cycle. Labour Economics, 41, 333-347.
  • Mok, K. H., & Jiang, J. (2017). Massification of higher education and challenges for graduate employment and social mobility: East asian experiences and sociological reflections. International Journal of Educational Development, 63(1), 44-51.
  • Moslehpour, M., Chau, K. Y., Zheng, J., Hanjani, A. N., & Hoang, M. (2020). The mediating role of international student satisfaction in the influence of higher education service quality on institutional reputation in Taiwan. International Journal of Engineering Business Management, 12, 1-16.
  • Negi, R. (2009). Determining customer satisfaction through perceived service quality: A study of Ethiopian mobile users. International Journal of Mobile Marketing, 4, 31.
  • Özçelik, Y. (2018). Yabancı diller yüksek okulu hazırlık bölümü öğrencilerinin yükseköğretimde hizmet kalitesi ve üniversiteye güven algıları. Yüksek Lisans Tezi. Abant İzzet Baysal Üniversitesi Eğitim Bilimleri Enstitüsü, Bolu.
  • Parasuraman, A., Zeithaml, V., & Berry, L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49, 41-50.
  • Parasuraman, A., Zeithaml, V., & Berry, L. (1988). Servqual: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12.
  • Premand, P., Brodmann, S., Almeida, R., Grun, R., & Barouni, M. (2016). Entrepreneurship education and entry into self-employment among university graduates. World Development, 77, 311-327.
  • Roser, M., & Ortiz-Ospina, E. (2018). “World population growth.” OurWorldInData.ORg. 2018. https://ourworldindata.org/world-population-growth.
  • Shahzad, M., Ying, Q., Rehman, S., Zafar, A., Ding, X., & Abbas, J. (2019). Impact of knowledge absorptive capacity on corporate sustainability with mediating role of CSR: Analysis from the Asian context. Journal of Environmental Planning and Management, 63(2), 148-174.
  • Tholen, G., Relly, S. J., Warhurst, C., & Commander, J. (2016). Higher education, graduate skills and the skills of graduates: The case of graduates as residential sales estate agents. British Educational Research Journal, 42(3), 508-523.
  • Truong, H. V., Pham, C. H., & Vo, N. H. (2016). Service quality and students level of satisfaction in private colleges in Vietnam. International Journal of Financial Research, 7(3), 121-128.
  • Twaissi, N. M., & Al-Kilani, M. H. (2015). The impact of perceived service quality on students intentions in higher education in a Jordanian Government University. International Business Research, 8, 81-92.
  • Van Schalkwyk, R. D., & Steenkamp, R. J. (2014). The exploration of service quality and its measurement for private higher education institutions. Southern African Business Review, 18, 83-107.
  • Van Schalkwyk, R. D., & Steenkamp, R. J. (2016). The exploration of service quality leadership for private higher education institutions in South Africa. JHEA/RESA, 14(2), 85-105.
  • Willms, W., Kenzie, O., McAllister, T., vd. (2006). Effects of water quality on cattle performance. J Range Manag, 55, 452-460.
  • YÖK (2021). 2019-2020 Öğretim Yılı İstatistikleri. https://istatistik.yok.gov.tr/ sayfasından erişilmiştir.
  • Zafiropoulos, C., & Vrana, V. (2008). Service quality assessment in a Greek higher education institute. Journal of Business Economics and Management, 9, 33-45.
  • Zineldin, M. (2007). The quality of higher education and student satisfaction self-assessment and review process a term philosophy and 5Qs model. Paper presented at 2nd International Conference Education, Economics, and Law: Traditions and Innovations, Vaxjo University, Sweden.
  • Zineldin, M., Akdag, H., & Vasicheva, V. (2011). Assessing Quality in Higher Education: New Criteria for Evaluating Students’ Satisfaction. Quality in Higher Education, 17, 231-243.
Toplam 55 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Araştırma Makalesi
Yazarlar

Muhammet İbrahim Akyürek 0000-0001-9122-471X

Yayımlanma Tarihi 29 Aralık 2021
Kabul Tarihi 10 Ağustos 2021
Yayımlandığı Sayı Yıl 2021

Kaynak Göster

APA Akyürek, M. İ. (2021). Üniversite Öğrencisi Algılarına Göre Yükseköğretim Kurumlarının Hizmet Kalitesinin İncelenmesi. Gençlik Araştırmaları Dergisi, 9(25), 69-88. https://doi.org/10.52528/genclikarastirmalari.957945

ÖNEMLİ NOT: DERGİMİZ ÖZEL SAYILAR HARİCİNDE HER YILIN NİSAN, AĞUSTOS VE ARALIK AYLARINDA OLMAK ÜZERE YILDA ÜÇ DEFA YAYIMLANMAKTADIR. ADAY ÇALIŞMALAR SAYIYA ÖZEL GÖNDERİLMEMEKTEDİR. DERGİMİZE GÖNDERİLEN MAKALELER DEĞERLENDİRME SÜRECİNİN TAMAMLANMASINI TAKİBEN UYGUN OLAN İLK SAYIDA YAYIMLANMAKTADIR.