The mediating role of career satisfaction in the relationships between relationship quality, innovative work behavior and organizational trust

Yıl 2024, Cilt: 10 Sayı: 2, 314 - 327, 28.06.2024

Alptekin Sökmen Alev Sökmen Gökhan Kenek

https://doi.org/10.30855/gjeb.2024.10.2.008

Öz

The main purpose of this study is to determine the mediating role of career satisfaction in the relationship between relationship quality and innovative work behavior and organizational trust. 267 personnel working at the headquarters of a bank operating in Istanbul and service industry participated in the research. Within the scope of the research, data was collected by applying scales consisting of expressions related to variables to the relevant bank employees online and face to face. According to the analyses, there is a positive and significant relationship between all variables. In addition, as a result of the regression analyses, relationship quality has a significant effect on innovative work behavior, organizational trust and career satisfaction; It was concluded that career satisfaction also has a significant effect on organizational trust and innovative work behavior. The findings also show that career satisfaction has a partial mediating role between relationship quality, innovative work behavior and organizational trust.

Anahtar Kelimeler

Relationship Quality, Innovative Work Behavior, Organizational Trust, Career Satisfaction, Service Industry

İlişki kalitesi, inovatif iş davranışı ve örgütsel güven ilişkisinde kariyer tatmininin aracılık rolü

Öz

İlişki kalitesinin, inovatif iş davranışı ve örgütsel güven ile ilişkisinde, kariyer tatmininin aracı rolünün tespiti bu çalışmanın temel amacıdır. Araştırmaya İstanbul’da hizmet sektöründe faaliyet gösteren bir bankanın genel merkezinde görev yapan 267 personel katılmıştır. Araştırma kapsamında, değişkenlere ilişkin ifadelerden oluşan ölçekler, ilgili banka çalışanlarına çevrimiçi ve yüz yüze uygulanarak veriler toplanmıştır. Yapılan analizlere göre tüm değişkenler arasında pozitif ve anlamlı bir ilişki bulunmaktadır. Ayrıca regresyon analizleri ile ilişki kalitesinin inovatif iş davranışı, örgütsel güven ve kariyer tatmini üzerinde anlamlı bir etkiye sahip olduğu; kariyer tatmininin de örgütsel güven ve inovatif iş davranışı üzerinde anlamlı bir etkiye sahip olduğu sonucuna ulaşılmıştır. Elde edilen bulgular, kariyer tatmininin, ilişki kalitesi ile inovatif iş davranışı arasında ve ilişki kalitesi ile örgütsel güven arasında kısmi aracılık rolüne sahip olduğunu da göstermektedir.

Anahtar Kelimeler

ilişki kalitesi, inovatif iş davranışı, örgütsel güven, kariyer tatmini, hizmet sektörü

Kaynakça

• Ahmad, M. S. Khan, M. M. ve Iqbal, N. (2021). Career satisfaction and innovative behavior. Journal of ISOSS, 7(2), 99-124.
• Baron, R. M. ve Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173-1182.
• Berscheid, E. (1999). The greening of relationship science. American Psychologist, 54(4), 260. Doi: https://doi.org/10.1037/0003-066X.54.4.260
• Blau, P. M. (1964). Exchange and power in social life. New Brunswick, NJ: Transaction.
• Ceyhan, S. ve Çiçek, H. (2024). The effect of leader-member exchange on ınnovative work behavior: A research on mediator role of career satisfaction and moderator role of sector experience. Alanya Akademik Bakış, 8(1), 89-106.
• Chen, Z. (2018). A literature review of team-member exchange and prospects. Journal of Service Science and Management, 11(04), 433.
• Cohen, J. (2013). Statistical power analysis for the behavioral sciences. New York: Routledge.
• Cropanzano, R. ve Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of management, 31(6), 874-900. Doi: https://doi.org/10.1177/0149206305279602
• Cummings, L. L. ve Bromiley, P. (1996). The organizational trust ınventory (OTI): Development and validation. In R. M. Kramer ve T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (302–330). Sage Publications. Doi: https://doi.org/10.4135/9781452243610.n15
• Çoban, R. ve Deniz, M. (2022). Demografik özelliklere göre sağlık çalışanlarının işyeri ilişkileri kalitesi algısı üzerine bir araştırma. Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 15(1). Doi: https://doi.org/10.25287/ohuiibf.911553
• Dansereau Jr, F., Graen, G. ve Haga, W. J. (1975). A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process. Organizational behavior and human performance, 13(1), 46-78. Doi: https://doi.org/10.1016/0030-5073(75)90005-7
• De Jong, J., ve Den Hartog, D. (2010). Measuring innovative work behaviour. Creativity and innovation management, 19(1), 23-36.
• Deighton, J. ve Grayson, K. (1995), Marketing and seduction: Building exchange relationships by managing social consensus. Journal of Consumer Research, 21(4), 660-676. Doi: https://doi.org/10.1086/209426
• Deluga, R. J. ve Perry, J. T. (1994). The role of subordinate performance and ingratiation in leader-member exchanges. Group & Organization Management, 19(1), 67-86. Doi: https://doi.org/10.1177/1059601194191004
• Emmerik I.J.H., Euwema, M.C., Geschiere, M. ve Schouten, M.F.A.G. (2006). Networking your way through the organization: Gender differences in the relation between network participation and career satisfaction. Women in Management Review, 21(1), 54-66.
• Foa, E. B. ve Foa, U. G. (1980). Resource theory: Interpersonal behavior as exchange. In Social exchange: Advances in theory and research (77-94). Boston, MA: Springer US.
• Fu, J. R. (2011). Understanding career commitment of IT professionals: Perspectives of push–pull–mooring framework and investment model. International Journal of Information Management, 31(3), 279-293.
• Grace, D., King, C. ve Lo Iacono, J. (2017). Workplace relationship cohesion: An internal customers’ perspective. Journal of Service Theory and Practice, 27(1), 129-150. Doi: https://doi.org/10.1108/JSTP-07-2015-0175
• Graen, G. B. ve Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader–member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219–247. Doi: https://doi.org/10.1016/1048-9843(95)90036-5
• Greenhaus, J. H., Parasuraman, S. ve Wormley, W. M. (1990). Effects of race on organizational experiences, job performance evaluations, and career outcomes. Academy of Management Journal, 33(1), 64-86. Doi: https://doi.org/10.5465/256352
• Grunig, J. E. ve Huang, Y.-H. (2000). From organizational effectiveness to relationship indicators: Antecedents of relationships, public relations strategies, and relationship outcomes. In J. A. Ledingham ve S. D. Bruning (Eds.), Public relations as relationship management: A relational approach to the study and practice of public relations (23–53). Lawrence Erlbaum Associates Publishers.
• Hagmaier, T., Abele, A. E. ve Goebel, K. (2018). How do career satisfaction and life satisfaction associate?. Journal of Managerial Psychology, 33(2), 142-160. Doi: https://doi.org/10.1108/JMP-09-2017-0326
• Han, G. (2010). Trust and career satisfaction: The role of LMX. Career Development International, 15(5), 437-458. Doi: https://doi.org/10.1108/13620431011075321
• Hoffman, B. J. ve Woehr, D. J. (2006). A quantitative review of the relationship between person–organization fit and behavioral outcomes. Journal of Vocational Behavior, 68(3), 389-399. Doi: https://doi.org/10.1016/j.jvb.2005.08.003
• Janssen, O. (2000). Job demands, perceptions of effort‐reward fairness and innovative work behaviour. Journal of Occupational and Organizational Psychology, 73(3), 287-302. Doi: https://doi.org/10.1348/096317900167038
• Jong, J. P. J. (2007). Individual innovation: The connection between leadership and employees’ innovative work behavior. https://dare.uva.nl/search?identifier=231126ec-9921-4bba-aef8-2a5631f7abe7
• Kang, M. ve Sung, M. (2019). To leave or not to leave: the effects of perceptions of organizational justice on employee turnover intention via employee-organization relationship and employee job engagement. Journal of Public Relations Research, 31(5-6), 152-175. Doi: https://doi.org/10.1080/1062726X.2019.1680988
• Kenek, G. ve Sökmen, A. (2018). İş özelliklerinin işten ayrılma niyetine etkisinde kariyer tatmininin aracı rolü. İşletme Araştırmaları Dergisi, 10(3), 622-639.
• King, C. ve Grace, D. (2005). Exploring the role of employees in the deliverance of the brand: A case study approach. Qualitative Market Research: An International Journal, 8(3), 277–295.
• Kram, K. E. ve Isabella, L. A. (1985). Mentoring alternatives: The role of peer relationships in career development. Academy of management Journal, 28(1), 110-132.
• Kristof, A. L. (1996). Person‐organization fit: An integrative review of its conceptualizations, measurement, and implications. Personnel psychology, 49(1), 1-49. Doi: https://doi.org/10.5465/256064
• Lam, A. Y., Cheung, R. ve Lau, M. M. (2013). The influence of internet-based customer relationship management on customer loyalty. Contemporary management research, 9(4), 419-440.
• Lee, A. P., Teng, H. Y. ve Chen, C. Y. (2015). Workplace relationship quality and employee job outcomes in hotel firms. Journal of Human Resources in Hospitality & Tourism, 14(4), 398-422. Doi: https://doi.org/10.1080/15332845.2015.1002068
• Leong, C. T. ve Rasli, A. (2014). The Relationship between innovative work behavior on work role performance: An empirical study. Procedia-Social and Behavioral Sciences, 129, 592-600. Doi: https://doi.org/10.1016/j.sbspro.2014.03.717
• Mete, E. S., Sökmen, A. ve Sökmen, A. (2021). The relationship between supervisor support and turnover intention: The moderator effect of leader-member exchange. Gazi İktisat ve İşletme Dergisi, 7(3), 257-274. Doi: https://doi.org/10.30855/gjeb.2021.7.3.006
• Mete, E. S., Sökmen, A. ve Sökmen, A. (2023). The relationship between leader-member exchange, ınnovative work behaviour and career satisfaction: A research in hotel enterprises. Journal of Tourism & Gastronomy Studies, 9(2), 638–659. Doi: https://doi.org/10.21325/jotags.2021.807
• Miller, L. ve Miller, A. F. (2020). Innovative work behavior through high-quality leadership. International Journal of Innovation Science, 12(2), 219-236.
• Mishra, A. K. (1996). Organizational responses to crisis. In R. M. Kramer ve T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (261-287). Sage Publications.
• Mumford, M. D. ve Gustafson, S. B. (1988). Creativity syndrome: Integration, application, and innovation. Psychological Bulletin, 103, 27-43. Doi: https://psycnet.apa.org/doi/10.1037/0033-2909.103.1.27
• Munyon, T. P. (2009). An Investigation of interpersonal distance and relationship quality at work. https://diginole.lib.fsu.edu/islandora/object/fsu:180420/datastream/PDF/view
• Nyhan, R. C. (2000). Changing the paradigm: Trust and its role in public sector organizations. The American Review of Public Administration, 30(1), 87-109. Doi: https://doi.org/10.1177/02750740022064560
• Rosdaniati, R. ve Muafi, M. (2021). The influence of workplace happiness and innovative work behavior on job satisfaction mediated by work engagement. International Journal of Research in Business and Social Science, 10(7), 186-198. Doi: https://doi.org/10.20525/ijrbs.v10i7.1457
• Schoorman F. D, Mayer R. C. ve J. H. Davis, (2007) An ıntegrative model of organizational trust: Past, present, and future. Academy of Management Review, 32(2), 344-354. Doi: https://doi.org/10.5465/amr.2007.24348410
• Seers, A. (1989) Team-member exchange quality: A new construct for role-making research. Organizational Behavior & Human Decision Processes, 43, 118-135. Doi: https://doi.org/10.1016/0749-5978(89)90060-5
• Shockley-Zalabak, P., Ellis, K. ve Winograd, G. (2000). Organizational trust: What it means, why it matters. Organization Development Journal, 18(4), 35-48.
• Sias, P. M. (2004). Disengaging from workplace relationships. Human Communication Research, 30(4), 589–602. Doi: https://doi.org/10.1111/j.1468-2958.2004.tb00746.x
• Sias, P. M. (2005). Workplace relationship quality and employee information experiences. Communication Studies, 56(4), 375-395. Doi: https://doi.org/10.1080/10510970500319450
• Sousa‐Lima, M., Michel, J. W. ve Caetano, A. (2013). Clarifying the importance of trust in organizations as a component of effective work relationships. Journal of Applied Social Psychology, 43(2), 418-427. Doi: https://doi.org/10.1111/j.1559-1816.2013.01012.x
• Sökmen, A., Sökmen, A. ve Benk, O. (2023). Vizyoner Liderliğin Kariyer Tatmini ve Dile Getirme Davranışına Etkisinde Örgütsel Bağlılığın Aracı Rolü: Sağlık Çalışanları Üzerine Bir Araştırma. Third Sector Social Economic Review, 58(3), 2068-2087. Doi: http://dx.doi.org/10.15659/3.sektor-sosyal-ekonomi.23.08.2186
• Srikanth, P. B. ve Israel, D. (2012). Career commitment & career success: Mediating role of career satisfaction. Indian Journal of Industrial Relations, 48(1) 137-149.
• Srivastava, S. ve Madan, P. (2020). The relationship between resilience and career satisfaction: Trust, political skills and organizational identification as moderators. Australian Journal of Career Development, 29(1), 44-53. Doi: https://doi.org/10.1177/1038416219886317
• Türk Dil Kurumu, (2024, 17 Ocak). Türkçe sözlük. Erişim Adresi: https://sozluk.gov.tr/
• Verquer, M. L., Beehr, T. A. ve Wagner, S. H. (2003). A meta-analysis of relations between person–organization fit and work attitudes. Journal of Vocational Behavior, 63(3), 473-489. Doi: https://doi.org/10.1016/S0001-8791(02)00036-2
• Wayne, S. J., Shore, L. M., Bommer, W. H. ve Tetrick, L. E. (2002). The role of fair treatment and rewards in perceptions of organizational support and leader-member exchange. Journal of Applied Psychology, 87(3), 590. Doi: https://psycnet.apa.org/doi/10.1037/0021-9010.87.3.590
• Werbel, J. D. ve DeMarie, S. M. (2005). Aligning strategic human resource management and person–environment fit. Human Resource Management Review, 15(4), 247-262. Doi: https://doi.org/10.1016/j.hrmr.2005.10.001
• West, M. A. ve Farr, J. L. (1989). Innovation at work: Psychological perspectives. Social Behaviour, 4(1), 15–30.
• Wipulanusat, W., Panuwatwanich, K. ve Stewart, R. A. (2018). Pathways to workplace innovation and career satisfaction in the public service: The role of leadership and culture. International Journal of Organizational Analysis, 26(5), 890-914.
• Xiaqi, D., Kun, T., Chongsen, Y. ve Sufang, G. (2012). Abusive supervision and LMX: Leaders' emotional intelligence as antecedent variable and trust as consequence variable. Chinese Management Studies, 6(2), 257-270.