INVESTIGATION OF THE CAUSALITY RELATIONSHIP OF FACTORS AFFECTING THE UNIVERSITY STUDENT INFORMATION SYSTEM SATISFACTION

Yıl 2020, Cilt: 9 Sayı: 18, 195 - 207, 04.01.2021

Handan Çam Nigar Yeşilçayır

Öz

The aim of this study is to evaluate the service of “Gümüşhane University Student Automation Information System (OBS) for the students. During the evaluation process, possible relationships between the factors affecting the “System Satisfaction” perceived by university students were investigated. In this context, a “System Satisfaction” model based on “Usability Analysis of Web Based Automation System” scale is proposed. At the end of the study, the real causality of the relationships affecting the “System Satisfaction” of the students are tested and interpreted. In this context, data was collected from Gümüşhane University students by using survey method. The sample size was determined by taking the easily sampling method into consideration. As a result, 401 questionnaires were entered into the system and a sample was created. Collected data; Factor analysis was tested by descriptive statistical analysis. In addition, the real causality of the models was evaluated by testing alternative models with “Structural Equation Modelling”, comparing model fit indices and testing hypotheses. As a result of the analysis of the proposed model, it has been determined that the learning ability of the system, the design of the system and the controllability feature of the system are significantly effective on the satisfaction of the users.

Anahtar Kelimeler

E-Government Applications, Automated Information System, Structural Equation Modeling (SEM)

ÜNİVERSİTE ÖĞRENCİ BİLGİ SİSTEMİ MEMNUNİYET ÖZELLİĞİNE ETKİ EDEN FAKTÖRLERİN NEDENSELLİK İLİŞKİLERİNİN İNCELENMESİ

Öz

Bu çalışmanın amacı “Gümüşhane Üniversitesi Öğrenci Otomasyon Bilgi Sisteminin (OBS)” vermiş olduğu hizmeti öğrenci açısından değerlendirmektir. Değerlendirme sürecinde üniversite öğrencilerinin algıladığı “Sistem Memnuniyetini” etkileyen faktörler arasında olası ilişkiler araştırılmıştır. Bu bağlamda “Web tabanlı otomasyon sisteminin kullanılabilirlik analizi” ölçeğine dayalı bir “Sistem Memnuniyet” modeli önerilmiştir. Çalışmanın sonucunda gerçek nedenselliği, yani öğrencinin “Sistem Memnuniyetini” etkileyen ilişkiler sınanmış ve yorumlanmıştır. Çalışmanın amacı doğrultusunda ölçüm yapmak için anket yöntemi ile Gümüşhane Üniversite öğrencilerinden veri toplanmıştır. Örneklem büyüklüğü kolayda örnekleme yöntemi dikkate alınarak belirlenmiştir. Çalışmada toplam 401 anket sisteme girilerek örneklem seti oluşturulmuştur. Toplanan veriler; SPSS Statistics 22.0 programına girilerek faktör analizi, tanımsal istatistiksel analizlerle test edilmiştir. Ayrıca Amos paket programında “Yapısal Eşitlik Modellemesi “ ile alternatif modeller sınanarak, model uyum indekslerin karşılaştırılması ve hipotezlerin sınanması ile modellerin gerçek nedenselliği değerlendirilmiştir.

Anahtar Kelimeler

E-Devlet, Otomatik Bilgi Sistemi, Yapısal Eşitlik Modellemesi

Kaynakça

• AL-JAMAL, Nebal Q.ve Emad A ABU-SHANAB (2015). E-Government Adoption in Jordan: The Influence of Age, The 7th International Conference on Information, 12-15 Mayıs 2015, Jordan.
• ALZAHRANI, Latifa; Wafi AL-KARAGHOULI ve Vishanth WEERAKKODY (2017), “Analysing the Critical Factors Influencing Trust in E-government Adoption from Citizens' Perspective: A Systematic Review and A Conceptual Framework”, International Business Review, , 26(1), 164-175.
• BELANGER, France ve Lemuria CARTER (2008), “Trust and Risk in E-Government Adoption”, The Journal of Strategic Information Systems, 17(2), 165-176.
• CARTER, Lemuria ve France BELANGER (2005), “The Utilization of E‐Government Services: Citizen Trust, Innovation and Acceptance Factors, Information Systems Journal 15(1), 5-25.
• CARTER, Lemuria (2008), “E-Government Diffusion: A Comparison of Adoption Constructs. Transforming Government”, People, Process and Policy 2(3), 147-161. ÇEREZCİ, Esra T. (2010), Yapısal Eşitlik Modelleri ve Kullanılan Uyum İyiliği İndekslerinin Karşılaştırılması. Doktora Tezi, Gazi Üniversitesi Fen Bilimleri Enstitüsü.
• CARTER, Lemuria ve Vishanth WEERAKKODY (2008), “E-Government Adoption: A Cultural Comparison”, Information Systems Frontiers 10(4), 473-482.
• ERKORKMAZ, Ü; İlker ETİKAN, Osman DEMİR, Kazım ÖZDAMAR ve S. Yavuz SANİSOĞLU (2013), “Doğrulayıcı Faktör Analizi ve Uyum İndeksleri”, Türkiye Klinikleri Journal of Medical Sciences, 33(1), 210-223.
• HAMİD, Adnan Abd; Fahmi Z. ABDUL RAZAK, Abu Bakar AZLİNA ve Abdullah Wav S. WONG (2016), “The Effects Of Perceived Usefulness And Perceived Ease Of Use On Continuance Intention To Use E-Government”, Procedia Economics and Finance 35(1), 644-649.
• JANSSEN, Marjin; Nripendra P. Rana, Emma L. SLADE ve Yogesh K. DWIVEDI (2017), “Trustworthiness of Digital Government Services: Deriving A Comprehensive Theory Through Interpretive Structural Modelling”, Public Management Review, 20(5), 647-671.
• KARAHOCA, ADEM; Dilek KARAHOCA ve Servet GÜNOĞLU (2009), Web Tabanlı Sınav Otomasyon Sisteminin Kullanılabilirlik Analizi, 4. Ulusal Yazılım Mühendisliği Sempozyumu, 4-10 Ekim, İstanbul.
• NDOU, Valentina (2004). “E-Government for Developing Countries: Opportunities And Challenges”, The Electronic Journal on Information Systems in Developing Countries, 18(1), 1-24.
• PUTRA, Dwi Ad; Kamural Azmi JASMİ, Bushrah BASİRON, Miftachul HUDA, Andino MASELENO, Shankar K. ve Nur AMİNUDİN (2018), “Tactical Steps for E-Government Development”, International Journal of Pure and Applied Mathematics 119(15), 2251-2258.
• RANA, Nripendra P.; Yogesh K. DWİVEDİ, Michael D. WILLIAMS ve Vishanth WEERAKKODY (2015), “Investigating Success of An E-Government Initiative: Validation of An Integrated IS Success Model”, Information Systems Frontiers Archive, 17(1), 127-142.
• ROSE, Jeremy, John Stouby PERSSON, Lise Tordrup HEEAGER ve Zahir IRANİ (2015), “Managing e-Government: Value Positions and Relationships”, Information Systems Journal, 25(5), 531–571. ŞAHİN, Ali ve Erhan ÖRSELLİ (2003), “E-Devlet Anlayışı Sürecinde Türkiye”, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 9, 343-346.
• VEERAMOOTOO, Narvadha; Robin NUNKOO ve Yogesh K. DWİVEDİ (2018), “What Determines Success of An E-Government Service? Validation of An Integrative Model of E-Filing Continuance Usage”, Government Information Quarterly, 35(2), 161-174.
• WARKENTİN, Merrill; David GEFEN, Paul PAVLOU ve M. Rose GREGORY (2002), “Encouraging Citizen Adoption of e-Government by Building Trust”, Electronic Markets, 12(3), 157-162.
• WEERAKKODY, Vishanth; Zahir IRANI, Kawal KAPOOR, Uthayasankar SİVARAJAH (2016), “Open Data and Its Usability: An Empirical View from The Citizen’s Perspective”. Information Systems Frontiers, 19(2), 285–300.
• WİRTZ, Bernd. W. ve Daiser, Peter (2016), “A Meta-Analysis of Empirical E-government Research and Its Future Research Implications”, International Review of Administrative Sciences, 84(1), 144–163.