Sağlık Hizmetlerinde Yüksek Performanslı İş Sistemleri (YÜPİS) Araştırmaları: Sistematik Derleme

Yıl 2023, Cilt: 12 Sayı: 1, 58 - 73, 25.03.2023

Aysun Danayiyen

https://doi.org/10.37989/gumussagbil.1003396

Öz

Bu araştırmanın amacı, sağlık hizmeti sunan kurumlarda yapılmış yüksek performanslı iş sistemleri (YÜPİS) araştırmalarının, hasta, çalışan ve örgüt çıktıları açısından değerlendirilmesi ve kullanılmış YÜPİS ölçüm araçları ile boyutlarının tespit edilmesidir. Araştırma verilerinin toplaması, analiz edilmesi, yorumlaması ve bulguların sunulmasında PRISMA rehberi ile sistematik derleme yöntemi kullanılmıştır. Araştırma kapsamında belirlenen kriterlere uygun bulunan 38 yayın değerlendirilmiştir. Araştırma kapsamında incelenen çalışmaların %74’ünün 2011 yılı ve sonrasında yapıldığı belirlenmiştir. Coğrafi, ekonomik, kültürel ve sağlık sistemi bakımından farklı özelliklere sahip ülkelerde yapılan araştırmalarda YÜPİS genellikle tek boyut ve yönetici perspektifi ile ölçülmüştür. Sağlık hizmetlerinin yönetiminde YÜPİS teorisinin önemli etkileri olduğu fakat özellikle kamu sağlık kurumlarında yapılmış daha fazla araştırmaya ve sağlık sektörüne özgü çok boyutlu bir ölçeğe ihtiyaç duyulduğu tespit edilmiştir. Sağlık sektöründe YÜPİS araştırmalarının mevcut sonuçlarını inceleyen bu çalışma, önemli bulgulara ve katkılara odaklanarak, eksikliklere dikkat çekmekte ve gelecekte yapılacak araştırmalar için öneriler getirmektedir.

Anahtar Kelimeler

Yüksek performanslı iş sistemleri (YÜPİS), Sağlık yönetimi, sistematik derleme, Hasta güvenliği, Çalışan güvenliği, Hastane performansı

High-Performance Work Systems In Health Care Management: A Systematic Review

Öz

This research aims to evaluate the high-performance work systems (HPWS) studies conducted in healthcare institutions in terms of patient, employee, and organizational outputs and to determine the dimensions with HPWS tools used. Systematic review with the PRISMA guide was used to collect, analyze, interpret the research data and present the findings. 38 publications that comply with the specified criteria were evaluated within the scope of the research. The systematic compilation method with the PRISMA guide was used for the collection, analysis, interpretation of the research data and the cells of the sections. It has been observed that HPWS applications in healthcare services have increased regularly in various countries in recent years. It was determined that 74% of the studies examined within the scope of this research were conducted in 2011 and after. In studies conducted in countries with different geographical, economic, cultural, and health system characteristics, HPWS has generally been measured with one dimension and from a manager perspective. It has been determined that the HPWS theory has important effects in the management of health services, but more research and a multidimensional scale specific to the health sector are needed, especially in public health settings. This study, which examines the current results of HPWS research in the health sector, focuses on the important findings and contributions, highlights the shortcomings, and makes recommendations for future research.

Anahtar Kelimeler

High-performance work systems (HPWS), Health management, systematic review, Patient safety, Employee safety, Performance of Hospital

Kaynakça

• 1. Guzzo, R.A. (1986). "The Merits And Problems Of Participation. High-İnvolvement Management: Participative Strategies For İmproving Organizational Performance, By Edward E. Lawler III". San Francisco: Jossey-Bass, 252 Pages. Natl Product Review. 1987.
• 2. Ross, S.C. and Koys, D.J. (2011). "High-Involvement Management: Participative Strategies For Improving Organizational Performance". Academic Management Review, 12 (3), 567-570.
• 3. Arthur, J.B. (1994). "Effects Of Human Resource Systems On Manufacturing Performance And Turnover". Academic Management Journal, 37 (3), 670-687.
• 4. Huselid, M.A. (1995). "The Impact Of Human Resource Management Practices On Turnover, Productivity, and Corporate Financial Performance". Academic Management Journal, 38 (3), 635-672. doi:10.5465/256741
• 5. Prennushi, G. Shaw, K.L. and Ichniowski, C. (1997). "The Effects Of Human Resource Management Practices On Productivity: A Study Of Steel Finishing Lines". American Economic Review, 87 (3), 291-313.
• 6. Messersmith, J.G. and Guthrie, J.P. (2010). "High Performance Work Systems İn Emergent Organizations: Implications For Firm Performance". Hum Resour Manag Publ Coop With Sch Bus Adm Univ Michigan Alliance With Soc Hum Resour Management, 49 (2), 241-264. doi:10.1002/Hrm.20342
• 7. Lee, C.L. and Yang, H.J. (2011). "Organization Structure, Competition And Performance Measurement Systems And Their Joint Effects On Performance". Management Account Research, 22 (2), 84-104.
• 8. Sienknecht, R.T. and Van Aken, E.M. (1999). "A High Performance Work System: Definitions, Concepts, And Practices". In: PICMET’99: Portland International Conference On Management Of Engineering And Technology. Portland: Vol-1: Book Of Summaries (IEEE Cat. No.99CH36310), 215.
• 9. Delaney, J.T. and Huselid, M.A. (1997). "The İmpact Of Human Resources Management Practices On Perceptions Of Organizational Performance". Academic Management Journal, 39 (4), 949-969. doi:10.2307/256718
• 10. Takeuchi, N, Wakabayashi, M, and Chen Z. (2003). "The Strategic HRM Configuration For Competitive Advantage: Evidence From Japanese Firms in China and Taiwan. Asia Pacific Journal Management, 20 (4), 447-480.
• 11. Hamid, J. (2014). "Strategic Human Resource Management and Performance : The Universalistic Approach — Case Of Tunisia". International Journal Humanities Social Sci, 4 (6), 282-291. doi:10.1159/000349932
• 12. Sung, J. And Ashton D. (2005). "High Performance Work Practices: Linking Strategy and Skills To Performance Outcomes". ILO.
• 13. Barnard, M.E. and Rodgers, R.A. (2000). "How Are İnternally Oriented HRM Policies Related To High-Performance Work Practices? Evidence From Singapore". International Journal Human Resource Management. 11 (6), 1017-1046.
• 14. Kaufman, B.E. (2014). "Market Competition, HRM, And Firm Performance: The Conventional Paradigm Critiqued And Reformulated". Human Resource Management Review, 25 (1), 107-125.
• 15. Murphy, K, Torres, E, Ingram W. and Hutchinson J. (2018). "A Review Of High Performance Work Practices (Hpwps) Literature and Recommendations For Future Research in The Hospitality İndustry". International Journal Contemperır Hospital Management, 30 (1), 365-388.
• 16. Liberati, A, Altman, D.G, Tetzlaff, J, Et Al. (2009). "The PRISMA Statement For Reporting Systematic Reviews And Meta-Analyses Of Studies That Evaluate Healthcare İnterventions: Explanation And Elaboration". BMJ, 339(Jul21 1), B2700-B2700.
• 17. Karagöz, D. ve Kozak, N. (2014). "Anatolia Turizm Araştırmaları Dergisi’ Nin Bibliyometrik Analizi : Araştırma Konuları Ve Kurumlar Arası İş Birliğinin Sosyal Ağ Analizi İle İncelenmesi". Türk Kütüphaneciliği, 28 (1), 47-61.
• 18. Şakar, D.G. ve Cerit, G.A. (2013). "Uluslararası Alan İndekslerinde Türki̇ye Pazarlama Yazinı: Bi̇bli̇yometri̇k Anali̇zler ve Nitel Bir Araştırma". Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 27 (4), 37-64. doi:10.16951/İibd.47117
• 19. Scotti, D.J. Harmon, J. and Behson, S.J. (2007). "Links Among High-Performance Work Environment, Service Quality, And Customer Satisfaction: An Extension To The Healthcare Sector". Journal Health Management, 52 (2), 109-124.
• 20. Young, S. Bartram, T. Stanton, P. and Leggat, S.G. (2010). "High Performance Work Systems And Employee Well-Being: A Two Stage Study Of A Rural Australian Hospital". Journal Health Organ Management. 24 (2), 182-199. doi:10.1108/14777261011047345
• 21. Atkinson, C. and Hall, L. (2011). "Flexible Working And Happiness İn The NHS". Employment Relations, 33 (2), 88-105.
• 22. Leggat, S.G. Bartram, T. and Stanton, P. (2011). "High Performance Work Systems: The Gap Between Policy And Practice İn Health Care Reform". Journal Health Organ Management, 25 (3), 281-297.
• 23. Etchegaray, J.M. St. John, C. and Thomas, E.J. (2011). "Measures And Measurement Of High-Performance Work Systems İn Health Care Settings: Propositions For İmprovement". Health Care Management Review, 36 (1), 38-46.
• 24. Zhang, M. Zhu, C.J. Dowling, P.J. and Bartram, T. (2013). "Exploring The Effects Of High-Performance Work Systems (HPWS) On The Work-Related Well-Being Of Chinese Hospital Employees". IJHRM, 24 (16), 3196-3212.
• 25. Robbins, J. Garman, A.N. Song, P.H. Mcalearney, A.S. (2012). "How High-Performance Work Systems Drive Health Care Value: An Examination Of Leading Process İmprovement Strategies". Quality Management Health Care, 21 (3), 188-202.
• 26. Leggat, S.G. and Balding, C. (2013). "Achieving Organisational Competence For Clinical Leadership: The Role Of High Performance Work Systems". Journal Health Organ Management, 27 (3), 312-329.
• 27. Dill, J.S. Morgan, J.C. and Weiner, B. (2014). "Frontline Health Care Workers And Perceived Career Mobility: Do High-Performance Work Practices Make A Difference?". Health Care Management Review, 39 (4), 318-328.
• 28. Kellner, A. Townsend, K. Wilkinson, A. Greenfield, D. and Lawrence, S. (2016). "The Message And The Messenger: Identifying And Communicating A High Performance “HRM Philosophy.” Personal Review, 45 (6), 1240-1258. doi:10.1108/PR-02-2015-0049
• 29. Rondeau, K.V. and Wagar, T.H. (2016). "Human Resource Management Practices And Nursing Turnover". Journal Nurses Education Practise. 6 (10), 101-109. d
• 30. Kellner, A. Townsend, K. And Wilkinson, A. (2017). "‘The Mission Or The Margin?’ A High-Performance Work System İn A Non-Profit Organisation". Int J Human Resource Management. 28 (14), 1938-1959.
• 31. Kloutsiniotis, P.V. and Mihail, D.M. (2017). "Linking Innovative Human Resource Practices, Employee Attitudes and İntention To Leave İn Healthcare Services". Employer Relations, 39 (1), 34-53.
• 32. Mielke, J. De Geest, S. Beckmann, S. et al. (2019). "The German Version Of The High-Performance Work Systems Questionnaire (HPWS-G) İn The Context Of Patient Safety: A Validation Study İn A Swiss University Hospital". BMC Health Service Resource, 19 (1), 1-10. doi:10.1186/S12913-019-4189-8
• 33. Wang, Z. Xing, L. and Zhang, Y. (2019). "Do High-Performance Work Systems Harm Employees’ Health? An İnvestigation Of Service-Oriented HPWS İn The Chinese Healthcare Sector". International Journal Human Resource Management, 1-34.
• 34. Lashinger, H.K.S. Shamian, J. and Thomson, D. (2001). "Impact Of Magnet Hospital Charavteristics On Nurses’ Perceptions Of Trust, Burnout, Quality Of Care And Work Satisfaction". Nurse Economic, 19 (5), 209.
• 35. Bartram, T. Karimi, L. Leggat, S.G. and Stanton, P. (2014). "Social İdentification: Linking High Performance Work Systems, Psychological Empowerment and Patient Care". International Journal Human Resource Management, 25 (17), 2401-2419.
• 36. West, M.A. Borrill, C. Dawson, J. Et Al. (2002). "The Link Between The Management Of Employees And Patient Mortality İn Acute Hospitals". International Journal Human Resource Management, 13 (8), 1299-1310. doi:10.1080/09585190210156521
• 37. Etchegaray, J.M. and Thomas, E.J. (2015). "Engaging Employees: The İmportance Of High-Performance Work Systems For Patient Safety". Journal Patient Safety, 11(4), 221-227. doi:10.1097/PTS.0000000000000076
• 38. Fan, D. Cui, L. Zhang, M.M. Zhu, C.J. Härtel, C.E.J. and Nyland, C. (2014). "Influence Of High Performance Work Systems On Employee Subjective Well-Being And Job Burnout: Empirical Evidence From The Chinese Healthcare Sector". International Journal Human Resource Management, 25 (7), 931-950. doi:10.1080/09585192.2014.876740
• 39. Laschinger, H.K.S. Finegan, J. Shamian, J. and Wilk, P. (2001). "Impact Of Structural and Psychological Empowerment On Job Strain İn Nursing Work Settings: Expanding Kanter’s Model". JONA Journal Nurse Administration, 31 (5), 260-272.