Araştırma Makalesi
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The Relationship Between Customer Personality Traits, Perceived Service Quality and Customer Citizenship Behaviour in Restaurants

Yıl 2023, , 331 - 358, 27.09.2023
https://doi.org/10.32572/guntad.1228592

Öz

The objective of the study is to examine the effect of customers’ personality traits and perceived service quality on customer citizenship behaviour. In this context, customers who eat at fine dining restaurants in Mersin were selected as the sample of the research, and the research data were collected from 325 customers via face-to-face survey technique. As a result of the analysis applied to the data, it was noted that among the demographic features of the customers who participated in the research, only gender, marital status and education level of the restaurant customers had a meaningful effect on customer citizenship behaviour. As for personality traits, it was determined that agreeableness and extraversion have a meaningful, positive effect on beneficence, that openness to experience has a meaningful, negative effect on tolerating behaviours and that extraversion has a meaningful, positive effect on advising and giving feedback behaviours. Regarding service quality, it was concluded that only reliability has a meaningful, positive effect on helpfulness and advising behaviours. Within the framework of the research, it was also found that the level of the restaurant customers’ performing customer citizenship behaviour is high in general.

Kaynakça

  • Ahearne, M., Bhattacharya, C. B., & Gruen, T. (2005). Antecedents and consequences of customer-companyıdentification: Expanding the role of relationship marketing. Journal of Applied Psychology, 90(3), 574–585.
  • Akkılıç, M. E. & Varol, İ. (2016). Turistlerin hizmet kalitesi algılarının davranışsal niyetler üzerindeki etkisi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 19(36-1), 3-19.
  • Aksu, M., Korkmaz, H., & Sünnetçioğlu, S. (2016). Yiyecek ve içecek işletmelerindeki hizmet kalitesinin müşteri memnuniyeti üzerinde etkisi: Bozcaada’da Dıneserv Modeliyle bir araştırma. Balikesir University Journal of Social Sciences Institute, 19(35), 1-18.
  • Al-Hawari, M. A. (2015). How the personality of retail bank customers interferes with the relationship between service quality and loyalty. International Journal of Bank Marketing, 33(1), 41-57.
  • Al-Tit, A. A. (2015). Theeffect of service and food quality on customer satisfaction and hence customer retention. Asian Social Science, 11(23), 129-139.
  • Anaza, N. A. (2014). Personality antecedents of customer citizenship behaviors in online shopping situations. Psychology& Marketing, 31(4), 251–263.
  • Aracı, Ü.E., & Sezgin, E. K. (2020). Müşteri vatandaşlık davranışı ölçeğinin geçerlilik ve güvenilirlik çalışması. Türk Turizm Araştırmaları Dergisi, 4(2), 1279-1293.
  • Avcı, U., & Sayılır, A. (2006). Hizmet kalitesi çerçevesinde çalışanların rolüne ve yeterliliklerine ilişkin karşılaştırmalı bir inceleme. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi, (1), 121-138.
  • Aykol, Ş. (2014). Turizm İşletme Belgeli Restoranlarda Hizmet Kalitesi Ölçümü (Diyarbakır örneği). (Yayınlanmamış Yükseklisans Tezi), Mardin Artuklu Üniversitesi, Mardin.
  • Bailey, J.J., Gremler, D.D., & McCollough, M.A. (2001). Service encounter emotional value: The dyadic influence of customer and employee emotions. Service Marketing Quarterly, 23(1), 1–25.
  • Balaji, M. S. (2014). Managing customer citizenship behavior: A relationship perspective. Journal of Strategic Marketing, 22(3), 222–239.
  • Barakat, A., & Othman, A. (2015). The five-factor model of personality and its relationship to cognitive style (rush and prudence) and academic achievement among a sample of students, Journal of Education and Practice, 6(35), 156-165.
  • Barlett, C. P., & Anderson, C. A. (2012). Direct and indirect relations between the Big 5 personality traits and aggressive and violent behavior. Personality and Individual Differences, 52(8), 870–875.
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  • Berry, L. (1998). Psscchology at Work: An İntroduction to Organizational Psycholog. New York: McGraw HillCo.
  • Bettencourt L. A. (1997). Customer voluntary performance: Customers as partners in service delivery.Journal of Retailing, 73(3), 383–406.
  • Bove, L. L., Pervan, S. J., Beatty, S. E., & Shiu, E. (2009). Service worker role in encouraging customer organizational citizenship behaviors. Journal of Business Research, 62(7), 698–705.
  • Chan, K. W., Gong, T., Zhang, R., & Zhou, M. (2017). Do employee citizenship behaviors lead to customer citizenship behaviors? The roles of dualıdentification and service climate. Journal of Service Research, 20(3), 259–274.
  • Chen, K. H., Hsieh, K. J., Chang, F. H., & Chen, N. C. (2015). The customer citizenship behaviors of food blog users. Sustainability, 7(9), 12502-12520.
  • Choi, L. (2015). Exploring antecedents and consequences of customer organizational citizenship behaviors (COCBs) through customer co-creation valuation. The University of Arizona.
  • Choi, L., & Hwang, J. (2019). The role of prosocial and proactive personality in customer citizenship behaviors, Journal of Consumer Marketing, 36(2), 288-305.
  • Cronin, J. J., & Taylor, S. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56, 55-68.
  • Curtis, R. G., Windsor, T. D., & Soubelet, A. (2014). The relationship between Big-5 personality traits and cognitive ability in older adults – a review. Aging, Neuropsychology, and Cognition, 22(1), 42–71.
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  • Edvardsson, B. (1998). Service quality improvement. Managing service quality: An International Journal, 8(2), 142–149.
  • Ertürk, M. (2019). Çocuklu ailelerin dışarıda yeme alışkanlıkları. Gaziantep University Journal of Social Sciences, 18(4), 1592-1610.
  • Fick, G. R., & Brent Ritchie, J. R. (1991). Measuring service quality in the travel and tourism industry. Journal of Travel Research, 30(2), 2–9.
  • Ford, W. S. Z. (1995). Evaluation of the indirectin fluence of courteous service on customer discretionary behavior. Human Communication Research, 22(1), 65–89.
  • Fowler, J.G. (2013). Customer citizenship behavior: An expanded theoretical understanding. International Journal of Business and Social Science, 4 (5), 1-8.
  • Gong, T., & Yi, Y. (2019). A review of customer citizenship behaviors in the service context. The Service Industries Journal, 1–31.
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Restoranlarda Müşteri Kişilik Özellikleri, Algılanan Hizmet Kalitesi ve Müşteri Vatandaşlık Davranışı İlişkisi

Yıl 2023, , 331 - 358, 27.09.2023
https://doi.org/10.32572/guntad.1228592

Öz

Araştırmanın amacı restoran işletmelerinde müşterilerin, kişilik özellikleri ile algılanan hizmet kalitesinin müşteri vatandaşlık davranışı üzerindeki etkisini incelemektir. Bu kapsamda Mersin ilinde bulunan fine dining restoranlarda yemek yiyen müşteriler araştırmanın örneklemi olarak seçilmiş ve 325 müşteriden yüzyüze anket tekniği kullanılarak araştırma verisi toplanmıştır. Verilere uygulanan analizler sonucunda araştırmaya katılan restoran müşterilerinin demografik özelliklerinden yalnızca cinsiyet, medeni durum ve eğitim düzeyinin müşteri vatandaşlık davranışı üzerinde anlamlı bir etkisi olduğu görülmüştür. Kişilik özelliklerinden dışadönüklük ve uyumluluğun yardımseverlik davranışı üzerinde pozitif yönde anlamlı bir etkisi olduğu, deneyime açıklığın tolere etme davranışı üzerinde negatif yönde anlamlı bir etkisi olduğu, dışa dönüklüğün ise tavsiye etme ve geri bildirimde bulunma davranışları üzerinde pozitif yönde anlamlı bir etkisi olduğu tespit edilmiştir. Algılanan hizmet kalitesinden yalnızca güvenirliliğin, yardımseverlik ve tavsiye etme davranışları üzerinde pozitif yönde anlamlı bir etkiye sahip olduğu sonucuna ulaşılmıştır. Ayrıca araştırma kapsamında restoran müşterilerinin genel olarak müşteri vatandaşlık davranışını sergileme düzeylerinin yüksek olduğu tespit edilmiştir.

Kaynakça

  • Ahearne, M., Bhattacharya, C. B., & Gruen, T. (2005). Antecedents and consequences of customer-companyıdentification: Expanding the role of relationship marketing. Journal of Applied Psychology, 90(3), 574–585.
  • Akkılıç, M. E. & Varol, İ. (2016). Turistlerin hizmet kalitesi algılarının davranışsal niyetler üzerindeki etkisi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 19(36-1), 3-19.
  • Aksu, M., Korkmaz, H., & Sünnetçioğlu, S. (2016). Yiyecek ve içecek işletmelerindeki hizmet kalitesinin müşteri memnuniyeti üzerinde etkisi: Bozcaada’da Dıneserv Modeliyle bir araştırma. Balikesir University Journal of Social Sciences Institute, 19(35), 1-18.
  • Al-Hawari, M. A. (2015). How the personality of retail bank customers interferes with the relationship between service quality and loyalty. International Journal of Bank Marketing, 33(1), 41-57.
  • Al-Tit, A. A. (2015). Theeffect of service and food quality on customer satisfaction and hence customer retention. Asian Social Science, 11(23), 129-139.
  • Anaza, N. A. (2014). Personality antecedents of customer citizenship behaviors in online shopping situations. Psychology& Marketing, 31(4), 251–263.
  • Aracı, Ü.E., & Sezgin, E. K. (2020). Müşteri vatandaşlık davranışı ölçeğinin geçerlilik ve güvenilirlik çalışması. Türk Turizm Araştırmaları Dergisi, 4(2), 1279-1293.
  • Avcı, U., & Sayılır, A. (2006). Hizmet kalitesi çerçevesinde çalışanların rolüne ve yeterliliklerine ilişkin karşılaştırmalı bir inceleme. Gazi Üniversitesi Ticaret ve Turizm Eğitim Fakültesi Dergisi, (1), 121-138.
  • Aykol, Ş. (2014). Turizm İşletme Belgeli Restoranlarda Hizmet Kalitesi Ölçümü (Diyarbakır örneği). (Yayınlanmamış Yükseklisans Tezi), Mardin Artuklu Üniversitesi, Mardin.
  • Bailey, J.J., Gremler, D.D., & McCollough, M.A. (2001). Service encounter emotional value: The dyadic influence of customer and employee emotions. Service Marketing Quarterly, 23(1), 1–25.
  • Balaji, M. S. (2014). Managing customer citizenship behavior: A relationship perspective. Journal of Strategic Marketing, 22(3), 222–239.
  • Barakat, A., & Othman, A. (2015). The five-factor model of personality and its relationship to cognitive style (rush and prudence) and academic achievement among a sample of students, Journal of Education and Practice, 6(35), 156-165.
  • Barlett, C. P., & Anderson, C. A. (2012). Direct and indirect relations between the Big 5 personality traits and aggressive and violent behavior. Personality and Individual Differences, 52(8), 870–875.
  • Barrick, M.R., & Mount, M.K. (1991). The big five personality dimensions and job performace: A meta-analysis. Personel Psychology, 44, 1-25.
  • Berry, L. (1998). Psscchology at Work: An İntroduction to Organizational Psycholog. New York: McGraw HillCo.
  • Bettencourt L. A. (1997). Customer voluntary performance: Customers as partners in service delivery.Journal of Retailing, 73(3), 383–406.
  • Bove, L. L., Pervan, S. J., Beatty, S. E., & Shiu, E. (2009). Service worker role in encouraging customer organizational citizenship behaviors. Journal of Business Research, 62(7), 698–705.
  • Chan, K. W., Gong, T., Zhang, R., & Zhou, M. (2017). Do employee citizenship behaviors lead to customer citizenship behaviors? The roles of dualıdentification and service climate. Journal of Service Research, 20(3), 259–274.
  • Chen, K. H., Hsieh, K. J., Chang, F. H., & Chen, N. C. (2015). The customer citizenship behaviors of food blog users. Sustainability, 7(9), 12502-12520.
  • Choi, L. (2015). Exploring antecedents and consequences of customer organizational citizenship behaviors (COCBs) through customer co-creation valuation. The University of Arizona.
  • Choi, L., & Hwang, J. (2019). The role of prosocial and proactive personality in customer citizenship behaviors, Journal of Consumer Marketing, 36(2), 288-305.
  • Cronin, J. J., & Taylor, S. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56, 55-68.
  • Curtis, R. G., Windsor, T. D., & Soubelet, A. (2014). The relationship between Big-5 personality traits and cognitive ability in older adults – a review. Aging, Neuropsychology, and Cognition, 22(1), 42–71.
  • Cüceloğlu, D. (2006). İnsan ve Davranışı (15.bs.). İstanbul: Remzi Kitap Evi.
  • Çelik, H.E., & Yılmaz, V. (2013). LISREL 9.1 ile Yapısal Eşitlik Modellemesi:Temel Kavramlar, Uygulamalar, Proglamlama (2.bs). Ankara: Anı Yayıncılık.
  • Edvardsson, B. (1998). Service quality improvement. Managing service quality: An International Journal, 8(2), 142–149.
  • Ertürk, M. (2019). Çocuklu ailelerin dışarıda yeme alışkanlıkları. Gaziantep University Journal of Social Sciences, 18(4), 1592-1610.
  • Fick, G. R., & Brent Ritchie, J. R. (1991). Measuring service quality in the travel and tourism industry. Journal of Travel Research, 30(2), 2–9.
  • Ford, W. S. Z. (1995). Evaluation of the indirectin fluence of courteous service on customer discretionary behavior. Human Communication Research, 22(1), 65–89.
  • Fowler, J.G. (2013). Customer citizenship behavior: An expanded theoretical understanding. International Journal of Business and Social Science, 4 (5), 1-8.
  • Gong, T., & Yi, Y. (2019). A review of customer citizenship behaviors in the service context. The Service Industries Journal, 1–31.
  • Gore, J. S., Kiefner, A.E., & Combs, K.M. (2012). Personality traits that predict academic citizenship behaviour, Journal of Applied Social Psychology, 42 (10), 2433-2456.
  • Gosling, S. D., Rentfrow, P. J., & Swann, W. B. (2003). A very brief measure of the Big-Five personality domains. Journal of Research in Personality, 37(6), 504–528.
  • Groth, M. (2005). Customers as goodsoldiers: Examining citizenship behaviors in internet service deliveries. Journal of Management, 31(1), 7–27.
  • Gruen, T. W. (1995). The outcome set of relationship marketing in consumer markets. International Business Review, 4(4), 447–469.
  • Gülsoy, E. (2021). Müşteri Vatandaşlık Davranışı Ve Birlikte Değer Oluşturma: Havayolları İşletmeleri Üzerine Bir Çalışma, (Yayınlanmamış Yükseklisans Tezi). Gaziantep Üniversitesi, Gaziantep.
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  • Güven, E. Ö., & Sarıışık, M. (2014). Konaklama hizmetlerinde davranışsal niyeti etkileyen hizmet kalitesi boyutları. İşletme Bilimi Dergisi, 2(2), 21-51.
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  • Hu, J. (2020). How Consumer Citizenship Behavior and Intrinsic Motivation Influences Consumer Brand Identification, (Unpublished Doctoral Dissertation), Concordia University.
  • Karasar, N. (2018). Bilimsel araştırma yöntemi: Kavramlar ilkeler teknikler (33. bs). Ankara: Nobel Yayıncılık.
  • Kefeli, E. (2020). Yiyecek İçecek İşletmelerinde Hizmet Kalitesinin Müşteri Vatandaşlık Davranışına Etkisi: İstanbul Örneği, (Yayınlanmamış Yükseklisans Tezi), İstanbul Gedik Üniversitesi, İstanbul.
  • Koç, E. (2020). Cross-Cultural Aspects of Tourism And Hospitality: A Services Marketing and Management Perspective. Routledge.
  • Koç, F., & Kaya, N. (2012). Hizmet sektöründe tüketici güveni ve müşteri bağlılığı: Bankacılık sektörüne yönelik bir araştırma. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 15 (27), 189-221.
  • Kondalkar, V.G. (2007). Organizational Behaviour.New Delhi: New Age International Pvt Ltd Publishers.
  • Kozako, I. N. A. M. F., Safin, S. Z., & Rahim, A. R. A. (2013). The relationship of big five personality traits on counterproductive work behaviour among hotel employees: An exploratory study. Procedia Economics and Finance, 7, 181-187.
  • Küçük, F. Arslan, B., & Nur, E. (2018). Hizmet kalitesi algısı ile memnuniyet düzeyi arasındaki ilişki: Harran üniversitesi öğrencileri üzerine bir uygulama. Econharran, 2 (2), 40-56.
  • Lacey, R., & Morgan, R.M. (2009). Müşteri savunuculuğu ve B2B sadakat programlarının etkisi, Journal of Business & Industrial Marketing, 24(1), 3-13.
  • Ladhari, R., & Morales, M. (2008). Perceived service quality, perceived value and recommendation. Library Management, 29(4/5), 352–366.
  • Lakmali, S., & Kajendra, K. (2021). The role of personality traits in promoting customer citizenship behaviour: Special reference to the home stay tourism context in Sri Lanka, South AsianJournal of Marketing, 2(2), 148-167.
  • Lengnick‐Hall, C. A., Claycomb, V. (Cindy), & Inks, L. W. (2000). From recipient to contributor: examining customer roles and experienced outcomes. European Journal of Marketing, 34(3/4), 359–383.
  • Lin, W. (2009). A study of relations among service quality differences, post‐purchase behavior intentions with personality traits, and service recovery strategy as intervening variables, International Journal of Commerce and Management, 19 (2), 137-157.
  • Madani, A. F., Hosseini, K. H. S., Kordnaeij, A., & Isfahani, M. A. (2015). Intellectual capital: Investigating the role of customer citizenship behavior and employee citizenship behavior in banking industry in Iran. Management and Adminisrative Sciences Review, 4(4), 736-747.
  • Mayers, A. (2013). Introduction to Statistics and SPSS in Psychology. London: Pearson.
  • Ojedokun, O. (2018). Associations of the five-factor personality traits with environmental citizenship behavior of youth in a Nigerian university community, Management of Environmental Quality, 29 (6), 1135-1155.
  • Özdemir, E., & Tokol, T. (2008). Kadın tüketicilerce yönelik pazarlama stratejileri. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 8(2), 57–80.
  • Parasuraman, A., Zeithaml, V. A. &Berry, L. L. (1988). Servqual: A multiple-itemscale for measuring consumer perceptions of service quality. Journal of Retailing, 64 (1), 14-40.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria. Journal of Retailing, 70 (3), 201-230.
  • Patki, S. M., & Abhyankar, S. C. (2016). Big five personality factors as predictors of organizational citizenship behavior: a complex interplay. The International Journal of Indian Psychology, 3(2), 136-146.
  • Patterson, P. G., Razzaque, M. A., & Terry, C. S. L. (2003). Customer citizenship behaviour in service organisations: A social exchange model. In Proceedings of the Australian and New Zealand Academy Conference, 2079-2089.
  • Roccas, S., Sagiv, L., Schwartz, S. H., & Knafo, A. (2002). The big five personality factors and personal values. Personality and Social Psychology Bulletin, 28(6), 789-801.
  • Rosenbaum, M. S., & Massiah, C. A. (2007). When customers receive support from other customers: Exploring the influence of inter customer social support on customer voluntary performance. Journal of service research, 9(3), 257-270.
  • Schermelleh-Engel, K., Moosbrugger, H., & Müller, H. (2003). Evaluating the fit of structurale quation models: Tests of significance and descriptive goodness-of-fit measures, Methods of Psychological Research Online, 8(2), 23-74.
  • Sthapit, A., Oh, M. J., & Hwang, Y. Y. (2015). Effect of personality and social motive on franchise customers' citizenship behavior. Journal of Distribution Science, 13(10), 35-44.
  • Sur, S., & Ng, E. S. (2014). Extending theory on job stress: The interaction between the “other 3” and “Big 5” personality traits on job stress. Human Resource Development Review, 13(1), 79-101.
  • Şirin, M. E., & Aksu, M. (2016). Otel işletmelerinde hizmet kalitesinin müşteri memnuniyeti, tekrar satın alma ve tavsiye isteği üzerine etkisi: Trabzon Ortahisar örneği. Karabük Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 6(2), 530-544.
  • Tan, V., Quoquab, F., Ahmad, F. S., & Mohammad, J. (2016). Effect of self-esteem on customer citizenship behaviours among ınternational university branch campus students. International Review of Management and Marketing, 6(3), 467-475.
  • Tat Keh, H., & Wei Teo, C. (2001). Retail customers as partial employees in service provision: A conceptual frame work. International Journal of Retail & Distribution Management, 29(8), 370-378.
  • Tat Keh, H., & Wei Teo, C. (2001). Retail customers as partial employees in service provision: A conceptual frame work. International Journal of Retail & Distribution Management, 29(8), 370-378.
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  • Türkmen H. G. (2018). Çok Katmanlı Pazarlama İşletmelerinde Müşteri Vatandaşlık Davranışı ve Kozmetik Sektöründe Bir Uygulama. (Doktora Tezi), İzmir Katip Çelebi Üniversitesi.
  • vanTonder, E.,Saunders, S. G., Lisita, I. T., & de Beer, L. T. (2018). The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model. Journal of Retailingand Consumer Services, 45, 92–102.
  • Woo, M. (2019). Assessing customer citizenship behaviors in the airline industry: Investigation of service quality and value. Journal of Air Transport Management, 76, 40–47.
  • Yang, S., & Qinhai, M. (2011). Review of customer citizenship behaviors scales in service perspective. In International Conference on Information and Management Engineering (pp. 238-243). Springer, Berlin, Heidelberg.
  • Yarmacı, N., & Kefeli, E. (2020). Yiyecek içecek işletmelerinde hizmet kalitesinin müşteri vatandaşlık davranışına etkisi: İstanbul örneği. İşletme Araştırmaları Dergisi, 12(4), 3947-3964.
  • Yi, Y., & Gong, T. (2008). The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior. Industrial Marketing Management, 37(7), 767-783.
  • Yi, Y., & Gong, T. (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66(9), 1279–1284.
  • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, andvalue: A means-end model andsynthesis of evidence. Journal of Marketing, 52(3), 2–22.
  • Zel, U. (2001). Kişilik ve Liderlik. Ankara: Seçkin Yayıncılık.
  • Zhao, H., & Seibert, S.E. (2006). The big five personality dimensions and entrepreneurial status: A meta-analytical review. Journal of Applied Psychology, 91(2), 259-271.
  • Zoghbi-Manrique-de-Lara, P., Suárez-Acosta, M. A., & Guerra-Báez, R. M. (2017). Customer citizenship as a reaction to hotel’s fair treatment of staff: Service satisfaction as a mediator. Tourism and Hospitality Research, 17(2), 190–203.
Toplam 87 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Turizm (Diğer)
Bölüm Makaleler
Yazarlar

Elif Aslantürk 0000-0001-6426-330X

Kamil Unur 0000-0003-2992-7427

Yayımlanma Tarihi 27 Eylül 2023
Kabul Tarihi 25 Nisan 2023
Yayımlandığı Sayı Yıl 2023

Kaynak Göster

APA Aslantürk, E., & Unur, K. (2023). Restoranlarda Müşteri Kişilik Özellikleri, Algılanan Hizmet Kalitesi ve Müşteri Vatandaşlık Davranışı İlişkisi. Güncel Turizm Araştırmaları Dergisi, 7(2), 331-358. https://doi.org/10.32572/guntad.1228592

Değerli Araştırmacılar,

Dergimize gönderilen çalışmalar geliş sırasına ve konusuna göre öncelikle editör değerlendirmesinden geçmekte, editör görüşü doğrultusunda hakem değerlendirmesine karar verilmektedir. Değerlendirme süreci tamamlanan çalışmalar da aynı şekilde değerlendirmenin tamamlanma tarihlerine, türlerine ve kapsamlarına göre yayıma kabul edilmektedir. Bu yüzden GTAD'a gönderilen çalışmaların herhangi bir sayıda yayıma kabul edileceğinin planlanarak önerilmemesi gerektiğini tekrar hatırlatmak isteriz. Detaylı bilgi için yayın politkası incelenebilir.