Engelli İstihdam Eden Restoranları Ziyaret Niyetinde Empati, Duygusal Zekâ ve Bakış Açısının Rolü

Öz

Engelli bireylerin toplum içerisinde taşıdığı ağırlıklı oranın çeşitli istatistikler kapsamında ortaya konulmasına karşın, yiyecek-içecek işletmeleri gibi ülke ekonomisine girdi sağlayan sektörlerde istihdam edilmesini kolaylaştırıcı faktörlerin literatürde yeterli düzeyde irdelenmediği görülmüştür. Bu noktadaki bilgi gereksinimini giderme maksadıyla gerçekleştirilen araştırma, engelli istihdam eden yiyecek-içecek işletmelerinin ziyaret edilmesini kolaylaştıran faktörlerin irdelenmesini amaç edinmektedir. Spesifik olarak ise, engellilere yönelik bakış açısı, empatik kaygı ve duygusal zekâ yeterliliğinin açıklayıcı rolü, bu işletmeleri ziyaret etmede taşıdığı önem itibariyle irdelenmiştir. İlgili amaç doğrultusunda, 282 yiyecek-içecek işletme deneyimi olan katılımcı üzerinden elde edilen araştırma verileri üzerinde yapısal eşitlik modellemesine yönelik analiz kriterleri tatbik edilmiştir. Araştırma sonucunda, empatik kaygı ve engellilere yönelik tutumun yiyecek-içecek işletmelerini ziyaret etme niyeti üzerinde pozitif yönde bir etkiye sahip olduğu görülürken, engellilere yönelik bakış açısının aynı niyet üzerinde herhangi bir etkiye sahip olmadığı görülmüştür. Empatik kaygı ve engellilere yönelik bakış açısı üzerinde duygusal zekâ yeterliliğinin ise yüksek etki düzeyinde ve pozitif yönde açıklayıcı bir etkisinin olduğu tespit edilmiştir. Araştırma sonucunda, teorik ve pratik yönde ilgili kesimlerin çıkarlarına hizmet edecek çıkarsamalarda bulunulmuştur

Anahtar Kelimeler

• Engelli Bireylere Yönelik Bakış Açısı
• Engelli Bireylere Yönelik Empatik Kaygı
• Duygusal Zekâ Yeterliliği
• Engellilere Yönelik Tutum
• Yeniden Ziyaret Etme Niyeti

The Role of Empathy, Emotional Intelligence, and Perspective-Taking in Consumers' Intentions to Visit Restaurants Employing Individuals with Disabilities

Öz

Although the significant proportion of individuals with disabilities in society has been documented by various statistics, the factors that encourage consumers to visit food and beverage establishments employing people with disabilities have received limited attention in the literature. Addressing this gap, the present study investigates the factors influencing consumers’ intention to visit such establishments. Specifically, the explanatory roles of attitudes toward people with disabilities, perspective taking, and emotional intelligence are examined. Data were collected from 282 consumers with experience in food and beverage businesses and analyzed using structural equation modeling. The findings indicate that perspective taking and positive attitudes toward people with disabilities significantly increase consumers’ intention to visit establishments employing individuals with disabilities. Emotional intelligence was also found to have a strong positive effect on both perspective taking and attitudes toward people with disabilities. The findings provide important theoretical and practical implications for promoting the employment of individuals with disabilities in the hospitality industry.

Anahtar Kelimeler

• Attitudes Toward People With Disabilities
• Empathic Concern for People With Disabilities
• Emotional Intelligence
• Perspective Taking
• Intention to Revisit

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