Being A Nurse in The COVID-19 Pandemic: A Qualitative Study with A Communication Dimension

Öz

Objective: In the COVID-19 pandemic, the critical role of nurses became more visible. The COVID-19 pandemic increased staff psychological stress and has put enormous pressure on healthcare systems across the World. The purpose of this study was to investigate communication challenges that come from nurses' COVID-19 experiences. Methods: Qualitative study with a phenomenological approach using in-depth interviews was conducted to obtain data about the experiences of 16 nurses who actively participated in COVID-19 patient care. Data were analysed using content analysis. Results: In this study, the effect of the COVID-19 pandemic on the communication of nurses with their families, healthcare personnel, patients and their relatives was focused. As a consequence of the analysis, three main themes emerged: (1) keep away, (2) conflict, (3) strengths. Conclusion: Nurses faced many communication challenges. The vast majority of them appear to be caused by fear of infection. These communication struggles can reduce a peaceful and safe work environment for a nurse and jeopardize patient care. It can also lead to psychological effects for nurses. Strategies that nursing managers could use are; being fair in patient sharing and distribution of materials, such as protective equipment, and making them feel that their feelings and thoughts are important by listening to nurses.

Anahtar Kelimeler

• Colleagues
• Communication
• COVID-19
• Nurses
• Qualitative

Being A Nurse in The COVID-19 Pandemic: A Qualitative Study with A Communication Dimension

Öz

Amaç: COVID-19 salgınında hemşirelerin kritik rolü daha görünür hale geldi. COVID-19 salgını, personelin psikolojik stresini artırdı ve dünya genelinde sağlık sistemleri üzerinde büyük bir baskı oluşturdu. Bu çalışmanın amacı hemşirelerin COVID-19 deneyimlerinden kaynaklanan iletişim zorluklarını incelemektir. Yöntem: COVID -19’lu hasta bakımına aktif olarak katılan 16 hemşirenin deneyimlerini incelemek amacıyla derinlemesine görüşmeler kullanılarak fenomenolojik yaklaşımla nitel bir çalışma yapılmıştır. Veriler içerik analizi kullanılarak analiz edilmiştir. Bulgular: Bu çalışmada COVID -19 pandemisinin hemşirelerin aileleri, sağlık personeli, hasta ve yakınlarıyla iletişimine etkisine odaklanılmıştır. Analiz sonucunda üç ana tema ortaya çıkmıştır: (1) uzak durma, (2) çatışma, (3) güçlü yönler. Sonuç: Hemşireler birçok iletişim zorluğuyla karşı karşıya kalmıştır. Bunların büyük çoğunluğu enfeksiyon korkusundan kaynaklanıyor gibi görünmektedir. Bu iletişim mücadeleleri hemşirenin huzurlu ve güvenli çalışma ortamını azaltabilir ve hasta bakımını tehlikeye atabilir. Ayrıca hemşireler için psikolojik sorunlara da yol açabilmektedir. Hemşire yöneticilerinin kullanabileceği stratejiler; hasta paylaşımı koruyucu ekipman gibi malzemelerin dağıtımında adil olmak, hemşireleri dinleyerek duygu ve düşüncelerinin önemli olduğunu onlara hissettirmektir.

Anahtar Kelimeler

• COVID -19
• Hemşireler
• İletişim
• Meslektaşlar
• Nitel

Kaynakça

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