Etkili Çatışma Çözüm ve Müzakere Becerileri Ölçeği

Yıl 2019, Cilt: 36 Sayı: 1, 133 - 149, 17.06.2019

Nihal Mamatoğlu Seçil Keskin

https://doi.org/10.32600/huefd.433392

Öz

Bu çalışmanın temel amacı Türkiye bağlamında kullanılmak üzere kültrüel olarak uygun olan özgün bir etkili çatışma
çözüm ve müzakere becerileri ölçeği geliştirmektir. Bu amaçla, bu çalışmada üç farklı örnek kullanılmıştır. İlk
örneklem, çalışan yetişkinlerin gerçek çatışma deneyimlerini mülakatlar aracılığı ile toplamak ve uygun ölçek
maddeleri oluşturmak üzere 70 erkek ve 64 kadın olmak üzere farklı sektörlerden toplam 134 çalışandan
oluşturulmuştur. İkinci örneklem, ölçeğin geçerlik ve güvenilirliğini incelemek üzere 123'ü kadın, 36'sı erkek 159
öğrenciden oluşmaktadır. Son olarak bir beyaz eşya üreticisi firma çalışanlarından 98'i erkek, 17'si kadın olmak üzere
toplam 115 çalışandan oluşan örneklem ile ölçeğin çalışan yetişkin örnekleminde sınanması amaçlanmıştır. Ölçeğin
kriter geçerliliği test etmek üzwre Duygusal Zekâ Ölçeği (TEIQ-SF) kullanılmıştır. Yapılan analizler sonunda Etkili
Çatışma Çözme ve Müzakere Becerileri Ölçeği’nin toplam 40 maddelik bir ölçek olduğu ortaya konulmuştur. Öçleğin
“müzakerecinin tarzı”, “mantık ve sağduyu”, “karşı tarafa duyarlılık”, “hedefe odaklılık”, “pnlama”, “etkili iletişim”
ve “kendini kararlılıkla ifade etme” olarak adlandırılan 7 alt boyuta sahiptir. Elde edilen sonuçlar, Etkili Çatışma
Çözüm ve Müzakere Becerileri Ölçeği'nin, köklerini Türk kültüründen alan geçerli ve güvenilir original bir ölçek
olduğunu göstermektedir. 

Anahtar Kelimeler

müzakere, Çatışma çözüm, ölçek geliştirme

Effective Conflict Resolution and Negotiation Skills Scale

Öz

This study aims to develop an original effective conflict resolution and negotiation skills scale which is culturally
appropriate for use in Turkish context. The study employed three different phases of inquiry. First interviews were
made with 134 working adults (70 male and 64 female) from different work settings to collect real life conflict
experiences and to create items. To examine the validity and reliability of the items in the scale, the researchers
analysed the results from 159 students (123 female and 36 male). Lastly, 115 employees from a company which
produces white appliances, 98 male and 17 female adults participated in the research to test the scale among working
adults. Trait Emotional Intelligence Questionnaire (TEIQ-SF) was used to test the convergent validity of the scale. At
the end, the research findings showed that Effective Conflict Resolution and Negotiation Skills Scale has 40 items with
7 sub dimensions namely, “negotiator’s style” “rationality and common sense” “sensitivity for opponents” “goal
orientation” “planning” “effective communication” “expressing oneself decidedly”. The results show that Effective
Conflict Resolution and Negotiation Skills Scale, is a valid and reliable original scale that has its roots in Turkish
culture.

Anahtar Kelimeler

negotiation, Conflict resolution, scale development

Kaynakça

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