THE ROLE OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION IN COMMUNICATION SATISFACTION AND PRODUCTIVITY RELATIONSHIP: A TEST OF MULTIPLE MEDIATION MODEL

Öz

The Role of Organizational Commitment and Job Satisfaction in Communication Satisfaction and Productivity Relationship: A Test of Multiple Mediation Model The purpose of this study is to determine the potential relationship between communication satisfaction and productivity. Further, we aim to reveal the role of organizational commitment and job satisfaction in this relationship. Survey method is used by collecting data from a sample of 339 specialist and assistant specialist in public institutions in Ankara. Data is analyzed by bootstrapping method, which is based on 5000 bootstrap samples in 95% confidence interval. The results show that communication satisfaction positively affects productivity. Also, organizational commitment and job satisfaction play multiple mediating roles in the relationship between communication satisfaction and productivity

Anahtar Kelimeler

• Communication satisfaction, productivity, job satisfaction, organizational commitment, multiple mediation, bootstrapping

İLETİŞİM DOYUMU VERİMLİLİK İLİŞKİSİNDE ÖRGÜTSEL BAĞLILIK VE İŞ TATMİNİNİN ROLÜ: ÇOKLU ARACILI BİR MODEL TESTİ

Öz

Bu çalısmanın amacı iletisim doyumu ve verimlilik arasındaki olası iliskinin belirlenmesi ve bu iliskide örgütsel baglılık ve is tatmini degiskenlerinin rollerinin ortaya çıkarılmasıdır. Arastırmada anket yöntemi kullanılarak, Ankara’da faaliyet gösteren kamu kurumlarındaki 339 uzman ve yardımcısından veri toplanmıstır. Elde edilen veriler önyükleme yöntemi kullanılarak %95 güven aralıgında 5000 önyükleme ile analiz edilmistir. Sonuçlar; iletisim doyumunun verimliligi olumlu yönde etkiledigini, örgütsel baglılık ve is tatmini degiskenlerinin iletisim doyumu-verimlilik liskisinde çoklu aracılık rolü oynadıklarını göstermistir. 

Anahtar Kelimeler

• İletişim doyumu, verimlilik, iş tatmini, örgütsel bağlılık, çoklu aracılık, önyükleme

Kaynakça

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