YAPISAL EŞİTLİK MODELİ KULLANILARAK YÖNETİCİ DESTEĞİ, ÖRGÜTSEL BAĞLILIK, ÖRGÜTSEL PERFORMANS VE TÜKENMİŞLİK KAVRAMLARI ARASINDAKİ İLİŞKİLERİN ANALİZİ: KAMU SEKTÖRÜNDE BİR UYGULAMA

Yıl 2013, , 53 - 69, 30.06.2013

Abdurrahim Emhan , Sedat Kula , Aykut Töngür

https://doi.org/10.17065/huniibf.103655

Cited By: 12

Öz

Bu çalışmada Yapısal Eşitlik Modeli kullanılarak, örgütsel bağlılık, örgütsel performans ve tükenmişlik kavramları arasındaki ilişkilerin incelenmesi amaçlanmıştır. Ayrıca, yönetici desteğinin tükenmişlik ve örgütsel performansa aracı etkisinin (mediatingeffect) olup olmadığı araştırılmıştır. Modeli test etmek amacıyla demografik değişkenler dışında 25 soruluk bir ölçek kullanılmıştır. Bu ölçekler Diyarbakır Vergi Dairesi personeline dağıtılmış, elde edilen ölçeklerden 203’ü kullanılmıştır. Sonuçta, örgütsel bağlılık ile örgütsel performans arasında pozitif doğrusal bir ilişki tespit edilirken, örgütsel bağlılık ve tükenmişlik arasında negatif doğrusal bir ilişki olduğu tespit edilmiştir. Yönetici desteğinin, örgütsel bağlılık ve örgütsel performans arasındaki ilişkiye aracılık yaptığı ancak örgütsel bağlılık ve tükenmişlik arasındaki ilişki üzerinde herhangi bir rolünün olmadığı görülmüştür. Demografik değişkenlerden, kadınların erkeklere göre; yöneticilerin memurlara göre daha çok tükenmişlik içinde oldukları tespit edilmiştir. Ayrıca iş tecrübesi fazla olanların performans algılarının azaldığı görülmüştür.

Anahtar Kelimeler

Yapısal eşitlik modeli, yönetici desteği, örgütsel bağlılık, örgütsel performans, tükenmişlik

Analysis of Relationship among Manager Support, Organizational Commitment, Organizational Performance, and Burnout with Structural Equation Model: The Case of Government Sector

Öz

 In this study,
using structural equation modeling, the relationships among organizational
commitment, organizational performance and burnout were investigated. In
addition, it was aimed to examine whether supervisor support, mediate the
relationship between organizational commitment and organizational performance,
and between organizational commitment and burnout. In order to test the model,
the questionnaire, except for the demographic questions, comprising 25 items
were delivered to tax office staff working in the province of Diyarbakir, and
203 scales were used for further analysis. As a result of this, positive and
linear relationship was found between organizational commitment and
organizational performance. It was also identified negative and linear
relationship between organizational commitment and burnout. Supervisor support
was found to partially mediate the relationship between organizational
commitment and organizational performance, but the relationship between burnout
and organizational commitment was not mediated by supervisor support. In
addition, in terms of the demographic variables effect, women expressed more
burnout level than their male counterparts; in a similar way, managers reported
more burnout level than regular officers. Finally experienced employees
reported less perception of performance than the other groups.

Anahtar Kelimeler

Structural equation model, supervisor support, organizational commitment, organizational performance, burnout

Kaynakça

• Anand, S., P.R. Vidyarthi, R.C. Liden, D.M. Rousseau (2010) “Good Citizens in Poor- Quality Relationships: Idiosyncratic Deals as a Substitute for Relationship Quality”, The Academy of Management Journal (AMJ), 53(5), 970-988.
• Aselage, J., R. Eisenberger (2003) Perceived Organizational Support and Psychological Contracts: A Theoretical Integration, Journal of Organizational Behavior, 24(5), 491-509.
• Bakiev, E. (2011) Determinants of Interpersonal Trust, Organizational Commitment for Performance within Kyrgyz National Police, (unpublished dissertation), Orlando: University of Central Florida.
• Bateman, T.S., S. Strasser (1984) “A Longitudinal Analysis of the Antecedents of Organizational Commitment”, Academy of Management Journal, 27(1), 95-96.
• Becker, H.S. (1960) “Notes on the Concept of Commitment”, The American Journal of Sociology, 66(1), 32-42.
• Blau, P.M. (1986) Exchange and Power in Social Life, NewYork: Transaction Publishers.
• Boon, O.K., V. Arumugam (2006) “The Influence of Corporate Culture on Organizational Commitment: Case Study of Semiconductor Organizations in Malaysia”, Sunway Academic Journal, 3, 99-115.
• Byrne, B.M. (2006) Structural Equation Modeling with EQS: Basic Concepts, Applications, and Programming, Mahwah, NJ: Lawrence Erlbaum Associates.
• Chun, Y.H., H.G. Rainey (2005) “Goal Ambiguity and Organizational Performance in U.S. Federal Agencies”, Journal of Public Administration Research and Theory, 15(4), 529-557.
• Cohen, S., T.A. Wills (1985) “Stress, Social Support, and the Buffering Hypothesis.”, Psychological Bulletin, 98, 310-357.
• Durna, U., V. Eren (2005) “Üç Bağlılık Unsuru Açısından Örgütsel Bağlılık”, Doğuş Üniversitesi Dergisi, 6(2), 210-219.
• Eisenberger, R., S. Armeli, B. Rexwinkel, P.D. Lynch, L. Rhoades (2001) Reciprocation of Perceived Organizational Support, Journal of Applied Psychology, 86(1), 42-51.
• Eisenberger, R., P. Fasolo, V. Davis-LaMastro (1990) “Perceived Organizational Support and Employee Diligence, Commitment, and Innovation”, Journal of Applied Psychology, 75, 51-59.
• Eisenberger, R., R. Huntington, S. Hutchison, D. Sowa (1986) “Perceived Organizational Support”, Journal of Applied Psychology, 71(3), 500-507.
• Fenlason, K.J., T.A. Beehr (1994) “Social Support and Occupational Stress: Effects of Talking to Others”, Journal of Organizational Behavior, 15, 157-175.
• Garson, G.D. (2009) Structural Equation Modeling, Erişim 26 Mart 2012, http://faculty.chass.ncsu.edu/garson/PA765/structur.htm.
• Halbesleben, J.R.B., M.R. Buckley (2004) “Burnout in Organizational Life”, Journal of Management, 30(6), 859.
• Homans, G.C. (1958) ‘Social Behavior as Exchange’, American Journal of Sociology, 63(6), 597-606.
• Kanter, R.M. (1968) “Commitment and Social Organizations: A Study of Commitment Mechanisms in Utopian Communities”, American Sociological Review, 33(4), 499-500.
• Karasek, R.A. (1985) Job Content Questionnaire and User's Guide, Lowell: University of Massachusetts at Lowell.
• Kaufmann, G.M., T.A. Beehr (1986) “Work Load, Tension, and Coping: Moderating Effects of Supervisor Support”, Personnel Psychology, 41, 125-139.
• Kim, S. (2005) “Individual-Level Factors and Organizational Performance in Government Organizations”, Journal of Public Administration Research and Theory, 15(2), 245-261.
• Kottke, J.L., C.E. Sharafinski (1988) “Measuring Perceived Supervisory and Organizational Support”, Educational and Psychological Measurement, 48(14), 1075-1079.
• Kouvonen, A., M. Kivimaki, SJ. Cox, T. Cox, J. Vahtera (2005) “Relationship between Work Stress and Body Mass Index Among 45,810 Female and Male Employees”, Psychosom Med, 67(4), 577-583.
• Kristensen, T.S., M. Borritz, E. Villadsen, K.B. Christensen (2005) “The Copenhagen Burnout Inventory: A New Tool for the Assessment of Burnout”, Work and Stress, 19(3), 192-207.
• Kula, S. (2011) Occupational Stress and Work-Related Wellbeing of Turkish National Police (TNP) Members, (unpublished dissertation), Orlando: University of Central Florida
• Levinson, H. (1965) “Reciprocation: The Relationship between Man and Organization”, Administrative Science Quarterly, 9, .370-390.
• Maslach, C., W.B. Schaufeli, M.P. Leiter (2001) “Job Burnout”, Annual Review of Psychology, 52(1), 397-422.
• McIntosh, N.J. (1991)”Identification and Investigation of Properties of SocialSupport”, Journal of Organizational Behavior, 12, 201-217.
• Meyer, J.P., N.J. Allen (1991) “A Three-Component Conceptualization of Organizational Commitment”, Human Resource Management Review, 1(1), 61-89.
• Morrow, P.C., J.C. McElroy, M. Blum (1988) ’’Work Commitment among Department of Administration, 8(3), 96-104. Review of Public Personnel
• Nyhan, R.C. (2000) “Changing the Paradigm-Trust and Its Role in Public Sector Organizations”, American Review of Public Administration, 30(1), 87- 109.
• O' Reilly, C. (1989) “Corporations, Culture, and Commitment: Motivation and Social Control in Organizations”, California Management Resource, 31(4), 9-25.
• Pikhart, H., M. Bobak, A. Pajak, S. Malyutina, R. Kubinova, R. Topo (2004) “Psychosocial Factors at Work and Depression in Three Countries of Central and Eastern Europe”, Soc Sci Med, 58, 1475-1482.
• Porter, L.W., F.J. Smith (1970) The Etiology of Organizational Commitment, (unpublished paper), CA: University of California, Irvine.
• Sahin, I. (2010) Organizational Social Capital and Perceived Performance of Drug Law Enforcement Departments: A Case Study of Turkey, (unpublished dissertation), Orlando: University of Central Florida.
• Sauter, S.L., L.R. Murphy (1995) Organizational Risk Factors for Job Stress, Washington, DC: American Psychological Association.
• Schaufeli, W.B., A.B. Bakker (2004) “Job Demands, Job Resources, and Their Relationship with Burnout and Engagement: A Multi-Sample Study”, Journal of Organizational Behavior, 25(3), 293-315.
• Schreiber; J.B., F.K.E. Stag, J. King, A. Nora, E.A. Barlow (2006) “Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review”, The Journal of Educational Research, 99(6), 323-337.
• Schumacker, R.E. R.G, Lomax (2004) A Beginner’s Guide to Structural Equation Modeling, (Second Ed.), Lawrence Erlbaum Associates, New Jersey: Publishers Mahwah.
• Suliman, A.M.T. (2002) “Is it Really a Mediating Construct?: The Mediating Role of Organizational Commitment in Work Climate- Performance Relationship”, Journal of Management Development, 21(3), 170-183.
• Szilagyi, A.D., Jr., and M.J., Jr. Wallace, (1987) Organizational Behavior and Performance (4th ed.). Glenview, Illinois: Scott, Foresman.
• Thibaut, J.W., H.H. Kelley (1959) TheSocialPsychology of Groups, New York: John Wiley&Sons.
• Tongur, A. (2011) Organizational Support, Organizational Citizenship Behavior, and Perceived Performance in Crime Scene Investigation Units of Turkish National Police, (unpublished dissertation), Orlando: University of Central Florida.
• Uryan, Y. (2010) Organizational Safety Culture and Individual Safety Behavior: A Case Study of the Turkish National Police Aviation Department, (unpublished dissertation), Orlando: University of Central Florida
• Viswesvaran, C., J.I. Sanchez, J. Fisher (1999) “The Role of Social Support in the Process of Work Stress: A Meta-Analysis”, Journal of Vocational Behavior, 54(2), 314-334.
• Wan, T.T. (2002) Evidence-Based Health Care Management: Multivariate Modeling Approaches, Netherlands: Springer.