YAPISAL EŞİTLİK MODELİ KULLANILARAK YÖNETİCİ DESTEĞİ, ÖRGÜTSEL BAĞLILIK, ÖRGÜTSEL PERFORMANS VE TÜKENMİŞLİK KAVRAMLARI ARASINDAKİ İLİŞKİLERİN ANALİZİ: KAMU SEKTÖRÜNDE BİR UYGULAMA

Öz

Bu çalışmada Yapısal Eşitlik Modeli kullanılarak, örgütsel bağlılık, örgütsel performans ve tükenmişlik kavramları arasındaki ilişkilerin incelenmesi amaçlanmıştır. Ayrıca, yönetici desteğinin tükenmişlik ve örgütsel performansa aracı etkisinin (mediatingeffect) olup olmadığı araştırılmıştır. Modeli test etmek amacıyla demografik değişkenler dışında 25 soruluk bir ölçek kullanılmıştır. Bu ölçekler Diyarbakır Vergi Dairesi personeline dağıtılmış, elde edilen ölçeklerden 203’ü kullanılmıştır. Sonuçta, örgütsel bağlılık ile örgütsel performans arasında pozitif doğrusal bir ilişki tespit edilirken, örgütsel bağlılık ve tükenmişlik arasında negatif doğrusal bir ilişki olduğu tespit edilmiştir. Yönetici desteğinin, örgütsel bağlılık ve örgütsel performans arasındaki ilişkiye aracılık yaptığı ancak örgütsel bağlılık ve tükenmişlik arasındaki ilişki üzerinde herhangi bir rolünün olmadığı görülmüştür. Demografik değişkenlerden, kadınların erkeklere göre; yöneticilerin memurlara göre daha çok tükenmişlik içinde oldukları tespit edilmiştir. Ayrıca iş tecrübesi fazla olanların performans algılarının azaldığı görülmüştür.

Anahtar Kelimeler

• Yapısal eşitlik modeli
• yönetici desteği
• örgütsel bağlılık
• örgütsel performans
• tükenmişlik

Analysis of Relationship among Manager Support, Organizational Commitment, Organizational Performance, and Burnout with Structural Equation Model: The Case of Government Sector

Öz

 In this study, using structural equation modeling, the relationships among organizational commitment, organizational performance and burnout were investigated. In addition, it was aimed to examine whether supervisor support, mediate the relationship between organizational commitment and organizational performance, and between organizational commitment and burnout. In order to test the model, the questionnaire, except for the demographic questions, comprising 25 items were delivered to tax office staff working in the province of Diyarbakir, and 203 scales were used for further analysis. As a result of this, positive and linear relationship was found between organizational commitment and organizational performance. It was also identified negative and linear relationship between organizational commitment and burnout. Supervisor support was found to partially mediate the relationship between organizational commitment and organizational performance, but the relationship between burnout and organizational commitment was not mediated by supervisor support. In addition, in terms of the demographic variables effect, women expressed more burnout level than their male counterparts; in a similar way, managers reported more burnout level than regular officers. Finally experienced employees reported less perception of performance than the other groups.

Anahtar Kelimeler

• Structural equation model
• supervisor support
• organizational commitment
• organizational performance
• burnout

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