Acil Servis Çalışanlarında Stres ve İş Tatmini: Temel Benlik Değerlendirmeleri ve Sosyal Desteğin Rolü

Yıl 2018, , 119 - 139, 31.12.2018

Afra Elif Aglar , Selma Arikan

https://doi.org/10.25203/idd.470183

Öz

Amaç : Acil servisler; fiziksel ve duygusal iş talebinin yüksek, iş kaynaklarının ise sınırlı olduğu çalışma ortamlarıdır. Bu durum, acil servis çalışanlarının deneyimledikleri iş stresi ve tatminini olumsuz yönde etkileyebilmektedir. Bu çalışmanın amacı; acil servis çalışanlarında, temel benlik değerlendirmelerinin ve sosyal desteğin, iş stresi ve iş tatmini arasındaki ilişkiyi nasıl etkilediğini araştırmaktır. 

Tasarım/Yöntem: Araştırmaya İstanbul’da çeşitli hastanelerde görev yapan 267 acil servis çalışanı gönüllü olarak katılmıştır. Veriler; İş Stresi Ölçeği, Minnesota İş Tatmini Ölçeği, Temel Benlik Değerlendirmeleri Ölçeği, Sosyal Destek Ölçeği ve Demografik Bilgi Formu kullanılarak toplanmıştır. 

Sonuçlar: Analiz sonuçları, iş stresi ve iş tatmini arasındaki ilişkide, temel benlik değerlendirmeleri ve sosyal destek değişkenlerinin biçimleyici bir etkisi olmadığını göstermiştir. İş stresinin; iş tatmini, temel benlik değerlendirmeleri ve sosyal destek ile negatif yönde ilişkili olduğu bulunmuştur. Öte yandan, iş tatmininin ise temel benlik değerlendirmeleri ve sosyal destek ile pozitif yönde ilişkili olduğu saptanmıştır. 

Özgün Değer: Bu araştırmada ilk kez iş stresi ve iş tatmini ilişkisinde temel benlik değerlendirmeleri ve sosyal desteğin biçimleyici rolü incelenmiştir. Bu açıdan bu araştırma gelecekte yapılacak benzer araştırmalar için bir referans noktası olabilir.

Anahtar Kelimeler

İş Stresi, İş Tatmini, Temel Benlik Değerlendirmeleri, Sosyal Destek

Kaynakça

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