Araştırma Makalesi
BibTex RIS Kaynak Göster

The Impact of Internal Communications on Employee Engagement in Iran’s Petrochemical Industry

Yıl 2019, Cilt: 4 Sayı: 1, 56 - 67, 30.04.2019
https://doi.org/10.25203/idd.520197

Öz

The objective of the study: The purpose of this paper is to identify the critical attributes of internal communications and employee engagement. It also studies the impact of internal communications on employee engagement in Iranian petrochemical companies.

Design and Methodology: The study was done to identify the impact of internal communications on employee engagement. A survey questionnaire was developed and validated. Simple random sampling was used to select the employees from project management level to small-scale team members of the organization. A total of 225 questionnaires were distributed and 218 valid responses collected. The collected data were then analyzed using SPSS software, and the five hypotheses were tested. Regression and structural equation modelling were used to predict and estimate the hypotheses.

Findings: The results show that the frequency and mode dimensions of internal communications had the most and least impacts on employees’ engagement (βfrequency=0.317 & βmode= 0.064). The direction and quality dimensions received second and third positions respectively.

Originality: The research emphasizes the impact of internal communications on employee engagement in Iranian petrochemical companies. The study is unique concerning the comprehensive model that is developed and validated in Iranian petrochemical companies.


Kaynakça

  • Baumruk, R., Gorman, B., & Gorman, R. (2006). Why managers are crucial to increasing engagement. Strategic HR Review, 5(2), 24-27.
  • Butler, J. (1991). Towards understanding and measuring conditions of Ttrust- evolution of conditions of trust inventory. Journal of Management, 17, 643-663.
  • Butler, J. (1991). Towards understanding and measuring conditions of Ttrust- evolution of conditions of trust inventory. Journal of Management, 17, 643-663.
  • CIPD. (2006). Retrieved from How engaged are British employees: www.cipd.co.uk.
  • Cornelissen, J. (2011). Corporate communication. A guide to theory and practice.
  • Corporate Leadership Council. (2004). Retrieved from Driving Performance and Retention through Employee Engagement: http://www.usc.edu/programs/cwfl/assets/pdf/Employee%20engagement.pdf.
  • Cropanzano, R., & Mitchell, M. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900.
  • Davardoost, H., & Javadi, M. (2019). The Role of Conflict & Negotiation in the Complexity of Oil & Gas Projects - Studied case: One of the Phases of South Pars Gas Field Development. Petroleum Business Review.
  • DeBussy, N., Ewing, M., & Pitt, L. (2003). Stakeholder theory and internal marketing communications: A framework for analysing the influence of new media. Journal of Marketing Communications, 9, 147-161.
  • Farace, R., Monge, P., & Russell, H. (1977). Communicating and organizing. New York: Random.
  • Farace, R., Monge, P., & Russell, H. (1977). House Communicating and organizing. New York: Random.
  • Farris, G., Senner, E., & Butterfield, D. (1973). Trust, culture and organizational Behavior. ndustrial Relations, 1(12), 144-15.
  • Fisher, R. J., Maltz, E., & Jaworski, B. J. (1997). Enhancing communication between marketing and engineering: The moderating role of relative functional identification. The Journal of Marketing, 61(7), 54-70.
  • Folger, R., & Konovsky, A. (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Journal, 32, 115-130.
  • Forman, J., & Argenti, P. A. (2005). How corporate communication influences strategy implementation, reputation and the corporate brand: An exploratory qualitative study. Corporate Reputation Review, 3, 245-264.
  • Gabarro, J. J. (1978). The Development of Trust, Influence and Expectations In Interpersonal Behavior. Englewood Cliffs: Prentice Hall,.
  • Ganster, D. C., & Schaubroeck, J. (1991). Work stress and employee health. Journal of Management, 17(2), 235-271.
  • Guzley, R. (1992). Organizational climate and communication climate. Management Communication Quarterly, 5(4), 379-402.
  • Hair, J. F., Black, W., Babin, B., Anderson, R., & Tatham, R. (2010). Multivariate data analysis: A global perspective (7th Ed.). Upper Saddle River: NJ: Pearson Education.
  • Iyer, S., & Israel, D. (2012). Structural equation modeling for testing the impact of organization communication satisfaction on employee.
  • Johlke, M. C., & Duhan, D. F. (2000). Supervisor communication practices and service employee job outcomes. Journal of Service Research, 3(2), 154-165.
  • Kahn, W. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
  • Keller, R. T. (1994). Technology-information processing fit and the performance of R&D project groups: A test of contingency theory. Academy of Management Journal, 37(1), 167-179.
  • Kim, K. K., & Umanath, N. S. (1992). Structure and perceived effectiveness of software development subunits: A task contingency analysis. Journal of Management Information Systems, 9(3), 157-181.
  • Konovsky, M. A., & Cropanzano, .. (1991). Perceived Fairness of Employee Drug Testing as a Predictor of Employee Attitude and Job Performance. Journal of Applied Psychology, 76, 698-707.
  • Kress, N. (2005). Engaging your employees through the power of communication. Workspan, 45(8), 26-36.
  • Maltz, E. I. (2000). s all communication created equal?: An investigation into the effects of communication mode on perceived information quality. Journal of Product Innovation Management, 17(2), 110-127.
  • Maslach, C., & Leiter, M. P. (1997). Maslach, C., & M. P. Leiter. (1997). The Truth About BurnoutHow Organizations Cause Personal Stress and What to Do About It. San Francisco: Jossey-Bass. San Francisco: Jossey-Bass.
  • May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77(1), 11-37.
  • Mercer, N. (2002). Diversity and commonality in the analysis of talk. Journal of the Learning Sciences, 11(2/3), 369–371.
  • Mohr, J. J., Fisher, R. J., & Nevin, J. R. (1996). Collaborative communication in interfirm relationships: Moderating effects of integration and control. The Journal of Marketing, 60(3), 103-115.
  • Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25, 706-31.
  • Nanus, B., & Bennis, W. G. (1985). Leaders: The strategies for taking charge. New York:: Harper & Row.
  • Perrin, T. (2009). Turbocharging employee engagement: . Retrieved from The power of recognition from managers: https://www.towerswatson .com/en/Insights/IC-Types/Survey-ResearchResults/2009/12/Turbocharging-EmployeeEngagement-The-Power-of-Recognition-From-ManagersPart-1
  • Rich, B., Lepine, J., & Crawford, E. (2010). Job engagement: antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.
  • Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.
  • Sapienza, H. J., & Korsgaard, M. (1996). Managing investor relations: The impact of procedural justice in establishing and sustaining investor support. Academy of Management Journal, 39, 544-574.
  • Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92.
  • Sias, P. (2005). Workplace relationship quality and employee information experiences. Communication Studies, 56(4), 375-395.
  • Sluss, D. M., Klimchak, M., & Holmes, J. J. (2008). Perceived organizational support as a mediator between relational exchange and organizational identification. Journal of Vocational Behavior, 73(3), 457-464.
  • Smidts, A., Pruyn, A. T., & Van Riel, C. B. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management Journal, 44(5), 1051-1062.
  • Stohl, C., & Redding, W. C. (1987). Messages and message exchange processes.
  • Teas, R. K. (1983). Supervisory behavior, role stress, and the job satisfaction of industrial salespeople. Journal of Marketing Research, 20(2), 84-91.
  • Tourish, D., & Hargie. (2004d). Auditing organizational communication.
  • Tourish, D., & Hargie, O. (2000). 3-21.
  • Tourish, D., & Hargie, O. (2004a). Key Issues in Organizational Communication. In Preface. In D. Tourish & O. Hargie (Eds) (pp. pp.xii-xxv). Routledge: Oxon.
  • Verčič, A., Verčič, D., & Sriramesh, K. (2012). Internal communication: Definition, parameters, and the future. Public Relations Review, 38(2), 223-230.
  • Welch, M. (2011). The evolution of the employee engagement concept: Communication implications. Corporate Communications: An International Journal, 16(4), 328-346.
  • Welch, M., & Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications: An International Journal, 12(2), 177-198.
  • World economic outlook. (n.d.). Retrieved from International Monitray Fund: https://www.imf.org/en/Publications/WEO/Issues/2018/09/24/world-economic-outlook-october-2018
  • Yates, K. (2006). Internal communication effectiveness enhances bottom ‐line results. Journal of Organizational Excellence, 25(3), 71-79.
  • Zeffane, R. M., & Gul, F. A. (1993). The effects of task characteristics and sub-unit structure on dimensions of information processing. Information Processing & Management, 29(6), 703-719.

Iç İletişimin Çalışan Katılımı Üzerindeki Etkisi İran Petrokimya Endüstrisinde

Yıl 2019, Cilt: 4 Sayı: 1, 56 - 67, 30.04.2019
https://doi.org/10.25203/idd.520197

Öz

Çalışmanın amacı: Bu çalışmanın amacı, iç iletişimin ve çalışanların katılımının kritik özelliklerini belirlemektir. Ayrıca, İran petrokimya şirketlerinde iç iletişimin çalışanların katılımı üzerindeki etkisini de araştırıyor.

Tasarım ve Metodoloji: İç iletişimin çalışanların katılımı üzerindeki etkisini belirlemek için çalışma yapılmıştır. Bir anket formu geliştirildi ve doğrulandı. Çalışanları proje yönetimi seviyesinden kuruluşun küçük ölçekli ekip üyelerine kadar seçmek için basit rastgele örnekleme kullanılmıştır. Toplam 225 anket dağıtılmış ve 218 geçerli cevap toplanmıştır. Toplanan veriler daha sonra SPSS yazılımı kullanılarak analiz edildi ve beş hipotez test edildi. Hipotezleri tahmin etmek ve tahmin etmek için regresyon ve yapısal eşitlik modellemesi kullanılmıştır.

Bulgular: Sonuçlar, iç iletişimin frekans ve mod boyutlarının çalışanların katılımı üzerinde en az ve en az etkiye sahip olduğunu göstermektedir (β frekans = 0.317 ve β mod = 0.064). Yön ve kalite ölçüleri sırasıyla ikinci ve üçüncü pozisyonları aldı.

Özgünlük: Araştırma, iç iletişimin İran petrokimya şirketlerinde çalışanların katılımı üzerindeki etkisini vurgulamaktadır. Çalışma, İran petrokimya şirketlerinde geliştirilen ve onaylanan kapsamlı model konusunda benzersiz.


Kaynakça

  • Baumruk, R., Gorman, B., & Gorman, R. (2006). Why managers are crucial to increasing engagement. Strategic HR Review, 5(2), 24-27.
  • Butler, J. (1991). Towards understanding and measuring conditions of Ttrust- evolution of conditions of trust inventory. Journal of Management, 17, 643-663.
  • Butler, J. (1991). Towards understanding and measuring conditions of Ttrust- evolution of conditions of trust inventory. Journal of Management, 17, 643-663.
  • CIPD. (2006). Retrieved from How engaged are British employees: www.cipd.co.uk.
  • Cornelissen, J. (2011). Corporate communication. A guide to theory and practice.
  • Corporate Leadership Council. (2004). Retrieved from Driving Performance and Retention through Employee Engagement: http://www.usc.edu/programs/cwfl/assets/pdf/Employee%20engagement.pdf.
  • Cropanzano, R., & Mitchell, M. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900.
  • Davardoost, H., & Javadi, M. (2019). The Role of Conflict & Negotiation in the Complexity of Oil & Gas Projects - Studied case: One of the Phases of South Pars Gas Field Development. Petroleum Business Review.
  • DeBussy, N., Ewing, M., & Pitt, L. (2003). Stakeholder theory and internal marketing communications: A framework for analysing the influence of new media. Journal of Marketing Communications, 9, 147-161.
  • Farace, R., Monge, P., & Russell, H. (1977). Communicating and organizing. New York: Random.
  • Farace, R., Monge, P., & Russell, H. (1977). House Communicating and organizing. New York: Random.
  • Farris, G., Senner, E., & Butterfield, D. (1973). Trust, culture and organizational Behavior. ndustrial Relations, 1(12), 144-15.
  • Fisher, R. J., Maltz, E., & Jaworski, B. J. (1997). Enhancing communication between marketing and engineering: The moderating role of relative functional identification. The Journal of Marketing, 61(7), 54-70.
  • Folger, R., & Konovsky, A. (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Journal, 32, 115-130.
  • Forman, J., & Argenti, P. A. (2005). How corporate communication influences strategy implementation, reputation and the corporate brand: An exploratory qualitative study. Corporate Reputation Review, 3, 245-264.
  • Gabarro, J. J. (1978). The Development of Trust, Influence and Expectations In Interpersonal Behavior. Englewood Cliffs: Prentice Hall,.
  • Ganster, D. C., & Schaubroeck, J. (1991). Work stress and employee health. Journal of Management, 17(2), 235-271.
  • Guzley, R. (1992). Organizational climate and communication climate. Management Communication Quarterly, 5(4), 379-402.
  • Hair, J. F., Black, W., Babin, B., Anderson, R., & Tatham, R. (2010). Multivariate data analysis: A global perspective (7th Ed.). Upper Saddle River: NJ: Pearson Education.
  • Iyer, S., & Israel, D. (2012). Structural equation modeling for testing the impact of organization communication satisfaction on employee.
  • Johlke, M. C., & Duhan, D. F. (2000). Supervisor communication practices and service employee job outcomes. Journal of Service Research, 3(2), 154-165.
  • Kahn, W. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
  • Keller, R. T. (1994). Technology-information processing fit and the performance of R&D project groups: A test of contingency theory. Academy of Management Journal, 37(1), 167-179.
  • Kim, K. K., & Umanath, N. S. (1992). Structure and perceived effectiveness of software development subunits: A task contingency analysis. Journal of Management Information Systems, 9(3), 157-181.
  • Konovsky, M. A., & Cropanzano, .. (1991). Perceived Fairness of Employee Drug Testing as a Predictor of Employee Attitude and Job Performance. Journal of Applied Psychology, 76, 698-707.
  • Kress, N. (2005). Engaging your employees through the power of communication. Workspan, 45(8), 26-36.
  • Maltz, E. I. (2000). s all communication created equal?: An investigation into the effects of communication mode on perceived information quality. Journal of Product Innovation Management, 17(2), 110-127.
  • Maslach, C., & Leiter, M. P. (1997). Maslach, C., & M. P. Leiter. (1997). The Truth About BurnoutHow Organizations Cause Personal Stress and What to Do About It. San Francisco: Jossey-Bass. San Francisco: Jossey-Bass.
  • May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77(1), 11-37.
  • Mercer, N. (2002). Diversity and commonality in the analysis of talk. Journal of the Learning Sciences, 11(2/3), 369–371.
  • Mohr, J. J., Fisher, R. J., & Nevin, J. R. (1996). Collaborative communication in interfirm relationships: Moderating effects of integration and control. The Journal of Marketing, 60(3), 103-115.
  • Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25, 706-31.
  • Nanus, B., & Bennis, W. G. (1985). Leaders: The strategies for taking charge. New York:: Harper & Row.
  • Perrin, T. (2009). Turbocharging employee engagement: . Retrieved from The power of recognition from managers: https://www.towerswatson .com/en/Insights/IC-Types/Survey-ResearchResults/2009/12/Turbocharging-EmployeeEngagement-The-Power-of-Recognition-From-ManagersPart-1
  • Rich, B., Lepine, J., & Crawford, E. (2010). Job engagement: antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.
  • Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.
  • Sapienza, H. J., & Korsgaard, M. (1996). Managing investor relations: The impact of procedural justice in establishing and sustaining investor support. Academy of Management Journal, 39, 544-574.
  • Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92.
  • Sias, P. (2005). Workplace relationship quality and employee information experiences. Communication Studies, 56(4), 375-395.
  • Sluss, D. M., Klimchak, M., & Holmes, J. J. (2008). Perceived organizational support as a mediator between relational exchange and organizational identification. Journal of Vocational Behavior, 73(3), 457-464.
  • Smidts, A., Pruyn, A. T., & Van Riel, C. B. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management Journal, 44(5), 1051-1062.
  • Stohl, C., & Redding, W. C. (1987). Messages and message exchange processes.
  • Teas, R. K. (1983). Supervisory behavior, role stress, and the job satisfaction of industrial salespeople. Journal of Marketing Research, 20(2), 84-91.
  • Tourish, D., & Hargie. (2004d). Auditing organizational communication.
  • Tourish, D., & Hargie, O. (2000). 3-21.
  • Tourish, D., & Hargie, O. (2004a). Key Issues in Organizational Communication. In Preface. In D. Tourish & O. Hargie (Eds) (pp. pp.xii-xxv). Routledge: Oxon.
  • Verčič, A., Verčič, D., & Sriramesh, K. (2012). Internal communication: Definition, parameters, and the future. Public Relations Review, 38(2), 223-230.
  • Welch, M. (2011). The evolution of the employee engagement concept: Communication implications. Corporate Communications: An International Journal, 16(4), 328-346.
  • Welch, M., & Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications: An International Journal, 12(2), 177-198.
  • World economic outlook. (n.d.). Retrieved from International Monitray Fund: https://www.imf.org/en/Publications/WEO/Issues/2018/09/24/world-economic-outlook-october-2018
  • Yates, K. (2006). Internal communication effectiveness enhances bottom ‐line results. Journal of Organizational Excellence, 25(3), 71-79.
  • Zeffane, R. M., & Gul, F. A. (1993). The effects of task characteristics and sub-unit structure on dimensions of information processing. Information Processing & Management, 29(6), 703-719.
Toplam 52 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular İşletme
Bölüm Makaleler
Yazarlar

Seyed Mohammad Javadi Bu kişi benim

Hadi Davardoost 0000-0002-4970-6966

Yayımlanma Tarihi 30 Nisan 2019
Kabul Tarihi 26 Nisan 2019
Yayımlandığı Sayı Yıl 2019 Cilt: 4 Sayı: 1

Kaynak Göster

APA Javadi, S. M., & Davardoost, H. (2019). The Impact of Internal Communications on Employee Engagement in Iran’s Petrochemical Industry. İş’te Davranış Dergisi, 4(1), 56-67. https://doi.org/10.25203/idd.520197

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