DEVELOPMENT PROCESS OF CONFLICT MANAGEMENT STUDIES IN ORGANIZATIONAL BEHAVIOR

Öz

Conflict as a part of daily life is also of concern for the organizations that seek harmony and effectiveness. Therefore, it is essential to know and understand the characteristics, definitions and contributions of conflict management in organizations. This study aims to discuss how conflict as a concept developed in the scope of organizational behavior. Conflict management is analyzed in the frame of various approaches and a comprehensive perspective is presented in order to demonstrate the current understanding of conflict management. The analysis begins with drawing the structure of conflict studies and the study further follows a historical perspective beginning from the 1950s coming to contemporary views

Anahtar Kelimeler

• Organizational Behavior, Conflict Management, Conflict Management Models

ÖRGÜTSEL DAVRANIŞTA ÇATIŞMA YÖNETİMİ ÇALIŞMALARININ GELİŞİM SÜRECİ

Öz

Günlük yaşamın bir parçası olan çatışma, uyum ve etkililik arayışında olan örgütler için de göz önüne alınması gereken bir süreçtir. Bu nedenle, örgütlerde, çatışma yönetiminin özelliklerini, tanımlarını ve katkılarını bilmek ve anlamak büyük öneme sahiptir. Bu çalışma örgütsel davranış kapsamında bir kavram olarak çatışmanın ne şekilde geliştiğini tartışmayı amaçlamaktadır. Çatışma yönetimi farklı yaklaşımlar çerçevesinde analiz edilmekte ve çatışma yönetiminin güncel anlayışını göstermek için kapsamlı bir bakış açısı sunulmaktadır. Analiz çatışma çalışmalarının yapısını ortaya koyarak başlamakta ve çalışma 1950’lerden çağdaş görüşlere tarihsel bir bakış açısını izlemektedir

Anahtar Kelimeler

• Örgütsel Davranış, Çatışma Yönetimi, Çatışma Yönetimi Modeller

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