TOTAL QUALITY MANAGEMENT AND CREATIVITY: AN EVALUATION WITH THE EXTENT OF THE FUNCTION OF HUMAN RESOURCES (A COMMENT)

Öz

Together with total quality management, effort for creativity have been seen not only under the responsibility of certain people or departments but turn to be a structure that covers all the staff working fort he business. Of course, within the business resources, these efforts do not mean much if they are not contributed by components like training, performance evaluation, areer planning and fair awarding that give importance to human and its development. They won’t be reasonable if they lack of function of human resources, the objective of which is to maximise the motivation ond contribution to the business. Fort his reason, to achive the same objective –to increase total performance and customer satisfaction- it is of great significance fort he function of both total quality management and human resources to create a system to benefit from manpower most effectively and to get it creative , happy and satisfactory. In this study it isexamined how to benefit from the HR function to improve creativity at individual and organisational level in companies practising TQM.

Anahtar Kelimeler

• Total Quality Management, Creativity, Human Resources Management, Education and Training, Performance, Motivation